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JdMatt
16 October 2010
I bought a Flip Ultra camera for my wife over 12 months ago and have used it a few times (6-12). I was initially impressed with the simplicity of the camera. However, it soon developed minor glitches (e.g. freezing, wasn't easy to turn on, would stop recording etc.) and then eventually would not switch on at all. I left it a while and then tried lots of things to fix it. Eventually I contacted Flip's customer service. To be frank I found them to be completely useless and disinterested. Their advice amounted to saying that it was out of warranty so they couldn't help and that I should buy a new one. Problems with these cameras cannot be fixed (unless you include taking out the batteries and putting them back in again), they can only replace the item (which they won’t do unless it’s under warranty).
My advice … do NOT buy a Flip camera. If you do then make sure that you deal with any minor glitches immediately whilst it is still under warranty and can be replaced – do not wait.
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You are about to report a comment. Once reported, the comment will be sent to our moderation team. If the moderation team feel the comment is inappropriate, it will be removed.
JdMatt
16 October 2010
I bought a Flip Ultra camera for my wife over 12 months ago and have used it a few times (6-12). I was initially impressed with the simplicity of the camera. However, it soon developed minor glitches (e.g. freezing, wasn't easy to turn on, would stop recording etc.) and then eventually would not switch on at all. I left it a while and then tried lots of things to fix it. Eventually I contacted Flip's customer service. To be frank I found them to be completely useless and disinterested. Their advice amounted to saying that it was out of warranty so they couldn't help and that I should buy a new one. Problems with these cameras cannot be fixed (unless you include taking out the batteries and putting them back in again), they can only replace the item (which they won’t do unless it’s under warranty). My advice … do NOT buy a Flip camera. If you do then make sure that you deal with any minor glitches immediately whilst it is still under warranty and can be replaced – do not wait.
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