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Customer Service

over 2 years ago

Jon takes a good look at the state of customer service in the UK

Customer Service is tagged with Customer Service. Select a tag (Customer Service, for example) to find everything on FiveFWD about the subject.

User comments (33)

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AJCMCN

Can you list the Web Sites that you referred to in this section. I cannot seem to run the video. It would be helpful if you listed the sites in a way that users could find them

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Glyn

The most useful piece of journalism i ever watched in years well done Jon . . . .

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adivintna

What's the point of putting video on the website ifwe can't watch them?

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ivan waters

I watched the t.v.programme and Jon's video clip and managed to get the first 2 web addresses but only ceoemailaddress.com if you want to contact the CEO. Could you please provide the other web address to contact CEO'S. Thank you for the web address to avoid expensive 0870 numbers and the get human being to speak to a very helpful article. Ivan Waters

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Brian Morgan

I could not run the video could you please send me the Links that Jon Bentley spoke of

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roger hilton

Would it be possible to list the websites mentioned as the clips don't run.

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coachouse

Same problem as the others. cannot run video

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Graham Scott

Sites mentioned in Jons bit:- Short cut automated phone systems http://gethuman.com/numbers/uk Find cheaper phone numbers http://www.saynoto0870.com/ Find a companies CEO I could not get the one given on the programme to work giving a message:- “This URL is not currently available, please check back later!” http://tiny.cc/ceoemails But a quick Google found this http://www.connectotel.com/marcus/ceoemail.html

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Bibblybobs

I had no problem with video, maybe you need to update your software. Sites are : One Poll (comaprison site) get human (how to get straight through to people instead of holding)

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SAM

The video was not available but when I got up today it was theree. I played it paused at each email address and was able to write them down.

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Bill Lindsay

The email links regarding the Customer service problems are : gethuman.com saynoto0870.com http://tiny.cc/CEOemails

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Gino

gethuman.com/numbers.uk - for the speed dial cheats saynoto0870.com - for the regional numbers. tony.cc/CEOemails - for CEO emails as the name suggests.

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Andy

http://gethuman.com/ http://www.saynoto0870.com/ http://tiny.cc/ceoemails

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E Taylor

A great show well done

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yorkiedave

The ceo website mentioned is there you have to make sure that the last part is in upercase like http://tiny.cc/CEOemails hope this helps.

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Steve

Absolutely first class information. Thank you Gadget Show 5*

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TPage

Thank you for your tip about contacting ceo's, I tried the site and ended up being asked to join a porno site. will not be taking your advice in future.

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Lishah Yunis

The sites are i got are: http://gethuman.com/numbers/uk www.saynoto0870.com http://www.connectotel.com/marcus/ceoemail.html all v.useful stes. Thanks GS!

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Simon P

You should have a tab for useful URLs such as these, and also the top 5 web sites from the last show. these could give a one sentence description and the link, and would be accessible to all, even those without broadband.

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J Leonard

Please list the websites on your site. This would be very useful for everyone not just me. Thank you.

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lee stephens

Try and deal with a company like Archos customer support, they are a US company and do not reply to calls or emails. I ordered one for me and one for a friend and his ended up an expensive brick due to hard drive failure, there are loads of people suffering with the same problems and Archos are just blatantly ignoring people that forked out loads of money for there products.

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Brian Beesley

Very useful and great piece

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John

I think you have shot yourself in the foot here. Great topic fantastic useful contacts. But this customer is FRUSTRATED because all i wanted was a clear list of the Websites. Not go through the video to find them, then go dstop rewind pause because they were gone in a flash. Reflection of Just what your article was complaining about.

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john

Just logg on to www.Gethuman .co. DID not get the advertised info.

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Graham Scott

Yorkiedave is correct "The ceo website mentioned is there you have to make sure that the last part is in upercase like http://tiny.cc/CEOemails" Personnally, I don't think I've ever known a website be case sensitive before (maybe it's the tiny.cc thing).

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Graham Scott

John - the gethuman link does work, try cutting and pasting it from an earlier posting. Also, there is a pause key bottom left. Lee Stephen - re Archos, there not cheap things to buy. I noticed on the site is a Post Code and Box number. I think I would go and get some direct "Customer Service" by banging on the door ;->

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Sian Kearney

PLEASE PLEASE PLEASE HELP ME! I need a list of BT directors, CEO or whoever the hell is in charge of that god aweul totally infompetent company. am furious!!! Every single time I move house I get messed around with my broadband with cock ups left right and centre from BT!!! I have just moved house, yet again, I have NO internet and am totally fed up of having to speak to that damn company and getting passed around from person to person, department to department and after 30 odd mins on the phone I end up with STILL NO INTERNET sorted out and nothing been sorted!!! I called BT on 26 Oct to let them know I was moving house, within the same village and wanted to stay with them for my broadband and phone line, which I was told was 'not a problem at all and that phone line and bband would be live on 6 Nove', yeah RIGHT!!! Well, needless to say, I am STILL waiting and been left totally in limbo! I dont know what the problem is, why I havent got any internet as all anyone in that company wants to do is pass me from pillar to post and get nothing sorted out, have totally had enough now, I feel like I want to murder someone in that god forsaken place BT!! I hate them!!! PLEASE can you provide details of who I need to compain to as this has been going on for me now for over 4 years!!!

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youngcowboy

dont blame john hang in there he gives his best

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ollie

sam try sending an e-mail to ian.livingston@bt.com as he is the boss at the top

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mike

Here's the e-mail address of the CEO e-mail site: http://www.connectotel.com/marcus/ceoemail.html or http://www.ceoemail.com/ Hope that helps!

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