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Daniel Porter
08 September 2009
I just signed up to sky broadband £17.99 month, upto 8Mb and 40GB download limit. When broadband went active I was getting less than 100k, when I called support I was advised that there is a settle in period of 10 days and the speed should increase after this time, if I have any problems I can cancel anytime within the first 30 days. When my speed dropped to a download speed of 14kbps I called again and was advised the same thing, I have to wait for 10 days for the line to settle. After 10 days I tested the speed and found I was constantly at 1Meg, nowhere near the supposed £17.99 8meg speed so I called to cancel and was advised I cannot cancel as I have been active for more than 8 days, when I said that i had been told I had to wait 10 days for the line to settle so I couldn't cancel within 8 days the call handler said thats right it takes 10 days to settle but as I have been active for more than 8 days I cannot cancel. I'm just about to write to customer complaints about this as this seems a disgusting way to dupe customers into a contract, I would hope other people could be made aware of this policy and i'm sure this should be illegal in some way.
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You are about to report a comment. Once reported, the comment will be sent to our moderation team. If the moderation team feel the comment is inappropriate, it will be removed.
Daniel Porter
08 September 2009
I just signed up to sky broadband £17.99 month, upto 8Mb and 40GB download limit. When broadband went active I was getting less than 100k, when I called support I was advised that there is a settle in period of 10 days and the speed should increase after this time, if I have any problems I can cancel anytime within the first 30 days. When my speed dropped to a download speed of 14kbps I called again and was advised the same thing, I have to wait for 10 days for the line to settle. After 10 days I tested the speed and found I was constantly at 1Meg, nowhere near the supposed £17.99 8meg speed so I called to cancel and was advised I cannot cancel as I have been active for more than 8 days, when I said that i had been told I had to wait 10 days for the line to settle so I couldn't cancel within 8 days the call handler said thats right it takes 10 days to settle but as I have been active for more than 8 days I cannot cancel. I'm just about to write to customer complaints about this as this seems a disgusting way to dupe customers into a contract, I would hope other people could be made aware of this policy and i'm sure this should be illegal in some way.
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