Test the speed of your broadband

Alex13 September 2010

I just taken the broadband speed and my results were the following Download :- 2.63mbps Upload :- 0.37 mbps.

Jonathan13 September 2010

I was getting 3mb and under and a load of problems with the vision service with BT,but have now signed with TalkTalk and am getting roughly 9-10mb and no problems...., touch wood!

Jake Lye13 September 2010

0.37mb Upload speed, 6.73mb Download speed ISP says: upto 6.00 :) :) happy now!!

Haydn Reed13 September 2010

I dont know what is a good speed but i know at 0.22 for downlaod and 0.37 for uplaod there must be something wrong. That has to be one of the worst

cromwell13 September 2010

download great 18+meg but upload only 0.7meg

GAVIN13 September 2010

Hey Jon Did the test a few times at 17:30 which think is busy time but managed to get to 12mb/s which I am well happy with. Sky states a maximum of 20mb/s and told me I would get 10-20 so pretty fair :). Have been with Sky since they launched there broadband and have been extremely pleased all round. Gavin ps love the show keep up the good work !

Gary13 September 2010

Our "up to 8Mbps" connection connects between 6-7mbps because we are lucky enough to be very close to nearest exchange. A friend of mine is paying for 8mbps and getting 50kbps because he's far from his exchange. Our ADSL router states our current connection of 7616kbps up and 448kbps down. Tried your speed test, on two machines on our network. Your speed test on a slow machine resulted in a reading of 2.2mbps! On a fast machine (quad core) it was 5.6mbps! On other speed test sites, the speed usually registers around 6mbps. I check it fairly regularly, and reboot the router if it is unusually low. I think maybe your flash tester is not as accurate as it could be. Slower machines can't update quick enough because Flash performance is too slow, resulting in a wrong reading. Also, stop bashing ISPs, it's BT's copper network that's limited over distance. How else are ISPs supposed to advertise a service if they don't kow how far you are away from your nearest exchange? That's for you to know, not them. Education is the key.

Nigel Seal13 September 2010

I have just taken the broadband speed test. BT Broadband, what a joke, they advertised and I pay for "up to 20Mbps", I get 1.4Mbps download and 0.36Mbps Upload (Not even close however you look at it). I live in a fairly well populated town not the back of beyond approximately two miles away from an exchange. How close do you have to live to get the advertised speeds? has anyone ever got these type of speeds? To get an engineer to confirm their not so fast service is £80 fix it or not!

Pat Whittome13 September 2010

My broadband speed seemed to go down quite suddenly - noticeable because there is no way I can watch youtube clips any more. It was 0.23 Mbps download so I phoned (with great trepidation) the BT helpline. They always seems to think it is my problem - my filters have been removed and put back so often they can do it on their own now! They said the speed would improve over the following 24 hours and it is now up to 0.71 Mbps dowload and 0.34 mbps upload........ surely I am paying for more than this? I suggest we pay for the connection we actually receive rather than the one they sell.

Lesley13 September 2010

Well Jon, I pay for up to 10 mB but I have tested it several times at different times of the day. My download varies from 3 to 9mB but my upload never gets above 0.47mBand I am on Virgin media- cable! I thought it was supposed to be fast and reliable but quite frankly its neither.

Simon Benson13 September 2010

I've tested it at various times of day and night and I must say Virgin 50Mb rocks. Slowest I get is 47Mb at 1830 and fastest 50Mb at 1000. Upload is great aswell slowest 1.28Mb, fastest 1.48Mb. The published is 50Mb and 1.5Mb so I think they are living up to their claim. Though when I was on old tech (copper wire from BT) I only got fastest 3.3Mb and 368Kb, so it's time the others caught up. Fibre is the future (for now)....

PhilG13 September 2010

Pay for Virgin 10Mb and get this if computer is in the same room with line of sight, but move to another room or no line of sight and signal drops to 5Mb.

David Jacobs13 September 2010

Hi Jon, I'm with Orange through a BT landline, and I'm paying for an 8Mb connection, I'm connected directly to my router and I get speeds which vary from 1.8 between 6 &7pm and 6.8 during the day and later in the evening. Thanks for the campaign! David

Bob13 September 2010

Paying for 10mb with virgin and your speed checker shows around 9mb which is fine. But when I use other online checkers I only get a reading of around 5mb.

Lee13 September 2010

Getting 19Mb/s from my VM cable connection so perfectly happy with this. Surely you should have a vote option for "As fast as expected" to allow for this? IMO just having "Faster than" or "Slower than" options will not show a complete picture.

Trevor hewitt13 September 2010

Tis is not acceptable I was offered an upgrade from a 2 mb speed when it was still Tiscali and paid the extra for 8mb which never happened in 4 years.I waited for TALK TALK to improve the speed That never happened it got worse as peak times went from 3 hours to up to 6 hours I contacted the CEO of Talk Talk who did reply and got his tech manager for the group to look into the problem.He after a while admitted they thought the average of 1.5 was reasonable in a "upto"8mb package.He actually stated he personally would be happy with that speed! Funny when I signed up those imortal words "upto" was not in the advert(yes I saved the page ) but dsadly Tiscali is no more

andy13 September 2010

Did the test and got 2mb on Orange broadband. Did the test again today on my new BT broadband and got 7mb !!! Our area is upto 8mb

scott russell13 September 2010

my family broadband is up to 20mb.when i used I checked it I realized I was only getting 5.46mb download and 0.68mb.Its appauling really!

Jonathan Smith13 September 2010

I'm no techno wizard, but is the MAIN issue here not with the ISP's but with BT and the cabling/capacity of the various Telephone Exchanges around the country? I'm getting a very poor 0.64mbps on a SKY broadband that allows UP TO 20mbps. Should we not be protesting against the 'owners' of each exchange???

Norman Thompson13 September 2010

I have tested my speed over the lst few days using the Gadget show and BT speed checks, I reached 095kbps and on contacting BT was told that even though I pay for up to 20 My local exchange is somehow holding me to 1 Meg (They are checking this out) I am awaiting a second engineer to call.

rob13 September 2010

download speed 3.4 upload speed 0.65. not very impressed with the uk broardband . especaly when gaming on my ps3

Dean Lanchester13 September 2010

What a suprise...just over 2mb on download and 0.45mb on upload.This usually causes a few problems,but mainly on my Xbox live MW2 games,when im being out performed by my mainly American players who have better ping rates etc. I just can't believe how companys can get away with what is basically a lie..it would like a Policeman saying i was driving upto 70mph when in fact i was only doing 30 mph !!!!

craig13 September 2010

I'm on Virgin and at busy times it was 3 Mb download and .7 upload. First thing in the morning it got up to 9 Mb. I'm on the up to 20 Mb package. 15% of what I paid for is poor. Can you believe it they are trying to get me to sign up to the 50 Mb service for an extra £8 per month. Is that good value??????

andy dodd13 September 2010

im on aol. just upgraded to platinum, 24 meg.. just used your speed checker and 3.1 meg... this is a discrace and a big joke on us.. trading standards should be informed.. a not happy gadget show fan..

Jonathan Whitehead13 September 2010

I have just upgraded my AOL package to (upto 24m download) . speed tested several times and the best I have seen is just over 2 !!!!! I was running a 8 meg package that was awful when i moved to my current address so was hoping a huge difference which is not there. Was promised at least 15 for my area by the guy selling me the package over the phone so feel cheated.

joe13 September 2010

i only get 0.22 max download speed and 0.18 upload

Craig13 September 2010

PANTS PANTS PANTS Broadband Speed Test Result - 0.4 Mbps (down); 0.31 Mbps (up) (via @thinkbroadband @thegadgetshow)

andrew jackson13 September 2010

hi john my internet speed was 11.59 download and my upload was 0.55 per sec i dont know if that was good or bad but my friend next door said hers was 4.33 download and upload was 1.44 per sec to which know was bad to my one plz can u say hi all at the show and if u can plz say hi to me next week on the show plz john thank you for your time

Ros Burrage13 September 2010

my speed on my laptop (wireless) is 0.37 Mbps (down); 0.23 Mbps (up). i'm 15 miles from norwich, norfolk and only 1/3 of a mile off the main road. I've complained repeatedly to BT over the years, no use. But the biggest mistake I made was swapping to TalkTalk, who promised free BB. what a lie! Apparently I'm "not in their area" despite having them for phone & line rental, so BB is £10 a month, and it's now HALF the speed BT was! Plus I'm locked into a contract till March 2011. I tried complaining to TalkTalk but all you get is foreigners who dont dont understand you & they blame your equipment settings and after 20 mins I end up hanging up in frustration. I shall test my main pc (hard wired) tomorrow.

humbug5913 September 2010

I am appalled! Talktalk said I had a 8mb connection but due to my distance from the exchange they said I would get about 6mb. What a shock when I checked your speed test and found I was consistently getting under 1mb. Abysmal!

gayle13 September 2010

last night i did the test and was getting well below what i'm supposed to then 2mins after i did the test i lost my internet connection and phone line altogether from 10.30pm until 7am this morning????

Mark Horton13 September 2010

I have the virgin 'upto' 20meg...tested at 2155 download 11.63meg upload at 0.62meg

stewart13 September 2010

well. with your speed checker i get 1.6 meg down. and i know this to be incorrect, you should use more that one speed checker. I would suggest that you use http://speedtest.net/ as well. with this my speed is rated at 3.5meg which i know to be correct from other tests and download speeds. For this appeal/lobby to work the results are going to have to be accurate. i would use at least to test sites to get an propper report.

George13 September 2010

0.85 mbps download and 0.74 mbps these figures are unacceptable in this alleged hightech era. Ill be calling TalkTalk tomorrow to ask what the problem is I will not however be holiding my breath on an acceptable answer.

stefan13 September 2010

Until recently I got 7.25mbps I am with sky and I had to alter my package due to buying a sonos to get unlimited download, I was sent a letter saying my service was to be upgraded as part of my new package and I could expect some disruption over a 10day line test period, Great I thought faster broadband,until now my 10 day testing period is up I now only get 0.92mbps on average. Were did I go wrong! how can this be reduced so much and why am i know having to pay more for less?

Richard 13 September 2010

I am currently with BT paying for 20mb and receiving just under 4mb. I thought BT were pioneers in telecoms, obviously NOT!!!!

Peter14 September 2010

Virgin give me "up to 10Mb". Just done your test at midnight and got dl speed of 7.33Mb and upload at 0.46Mb.

nicky14 September 2010

virgin paying for 20 getting 16. not bad

Mark Phillips14 September 2010

Seems i get exactly the same as other Virgin 20mb users. 9.30pm 6.2mb downloads 0.75 upload 7.30am 8.5mb downloads 0.65 upload Playing Resistance 2 co-op online a lot probably kicks in the wonderful traffic shaping capabilities. Medic is the best.

Helen14 September 2010

Advertised as up to 8mbps (whatever THAT means!). Just tested and we have download 4.8mbps and upload 0.35. Not bad for the far reaches of Cornwall but not exactly brill huh?

Michael Collier14 September 2010

Hi John, Just done first test download 0.44 upload 0.26, told average I would get is 5 meg (sky)

Andy Potts14 September 2010

Just test my 3 dongle download speed 2.55mbps rubbish not what i was told. Great shows this series you crazy testers.

trevor14 September 2010

tested at 0925 14/09/10 ownload speed was 9.63 and upload seed was 0.94. this is quite good for this time of day don't you think. regards T.James

Alan Featherstone14 September 2010

The broadband speed check for my home came back at 3.5 at a check done by a Sky salesman in my local shopping centre. I said this is disgusting that companies can be allowed to make these types of claims (up to 20Mg speed).This is just flouting the system and misleading the customer. Other industries can't get away with this type of misleading promotion. I asked the salesmen if he'd be happy to buy a car - it will have up to 4 wheels. He didn't see the logic!

dave elliott14 September 2010

i am with plusnet which is fantastic value and i get the speeds i've been told to expect.

Melanie Stacey14 September 2010

0.47 Upload 0.37 Download Fairly rubbish results. When I try to watch programmes on Demand Five it constantly pauses and buffers the programme.

owen mostyn14 September 2010

Im on sky unlimited up to 20meg, or so they say. Max I can achieve is 0.73mbps on various speed tests. Have called sky about this but they just dont wanan know.

Tony Tucker14 September 2010

I have recently changed from Virginmedia 20meg to Virginmedia 10meg and the results for my speed test using various speed testers are still the same...it ranges from 2.5meg to 5meg...I have never had the UPTO speed they advertise. Im glad that I made the saving of £19 a month! However I have noticed reading through the various internet blogs about this UPTO issue and those that pay for Virginmedia 50meg seem to always get the amount that they pay for! How amazing that the service providers manage to give those that can afford £50 a month what they pay for, but those of us who are students on a tight budget get shafted!!!

darren66914 September 2010

Just did my 2nd test at 10:45am exactly the same as the 1st test Download 3.75mbps, upload 0.37mbps. I will not be going back to BT when my contract is up.

mark cinderby14 September 2010

My broadband speed was much worse than I expected. 1.87 down load and 0.22 up load. I'm with BT and just to add insult to injury they have just informed me that I will be charged £5 every time I exceed my down load limit of 10GB. SEE BELOW. Monthly usage limit – If you want to use more than the monthly usage allowance included in your broadband package, from 1 November 2010 additional usage will be charged at 5GB for £5 (instead of 1GB for £1). I contacted them via India and was informed that even if it was 1GB over on the last day of the month I would be charged £5. BT have failed continuously to provide me with good service but I can not change ISP as I live in Dumfries and Galloway and the connection here is still ADSL.

grahame14 September 2010

Hi John, just tested at 12.20pm, i pay extra for skys upto 20mb. I got 1.27 download and 0.45 upload what a con,

SEP14 September 2010

I have the Virgin Media up tp 10Mbs fibre optic connection. Your test showed 9.4Mbs download and 0.47Mbs upload. Other broadband testers give similar results. Judging from the other comments there must be other factors effecting Virgin's broadband speed. We know that broadband speed using BT lines is effected by the distance from the exchange and the quality of the line but what effects fibre optic?

Martin Watson14 September 2010

I currently pay for the 20mb service from Virgin. I test scores have ranged from 14.45mb - 19.02mb download. The majotiry of the time I am getting over 17.50mb download, but I have never reached the 20mb I am paying for.

Paul Newton14 September 2010

On BBMax up to 8 Meg. Download average about 6 meg, Upload 300K. I'm happy with that.

Gary A14 September 2010

Virgin adverts state and i pay for 20mps and getting up to and over this .So im well happy ,please note half past two in the afternoon,so not really at peak time ,will try it later hopeing to will be the same, You cant ask for more cable is the way forward not these silly phone lines they cant handle the amount if info needed.

Jay14 September 2010

AOL apparently offer the best deal in my area for broadband, and I have been with them for 5+ years at least. I pay £9 per month for unltd. usage and a download speed of 4.57Mbps and an upload speed of 0.34Mbps (according to your speedtest). I'm moderately happy with the service they provide me with, but they advertise their speeds of 'up to 8Mbps' which I receive just over half of and my service sometimes 'plays up' and cuts out every now and again. But for unltd. usage and the price I pay, I can hardly complain. Apart from the false advertising.

Willy Wombat14 September 2010

How come your results are half of other speed test checkers? One test I did returned a speed of over 5 while the gadget show test returned a speed of only 1.5. I tested on other site then your site and then back to other site and your speeds are far lower. PS Suzi has super legs !

John Davis14 September 2010

My test was consistent at 9.87mbps download - but only 0.47 upload. Why is there such a difference?

SH14 September 2010

With BT Broadband and pay the highest tariff but get 1.65 download and 0.37 upload. It's time BT upgraded their exchanges and network by spending a bit of their huge profits.

Roy Smith14 September 2010

For most of last year my download spd has been above 8Mbps. Todays test was Download 8.47 Mbps and Upload 0.78 Mbps. This is with the Utility Warehouse.

Paul Baker14 September 2010

I have just joined to Virgin's 50mb service, which is fast but when I did your test the Download was only showing at 20.01 with an Upload of 1.1, now that was yesterday. Today I have tested with the Download being 23.05 and the Upload the same at 1.1. Nowhere near the 50mb even though they say UP TO!

Martin D14 September 2010

I have just checked my ISP ( Uxbridge London) from A.O.L we pay for 8MB and i a have never got this at anytime, upload was the best at 0.57 and download 2.67.. Not good enough..!! Keep up the good fight "Gadget Show"...! ;-) Martin.

Jason14 September 2010

0.62 download and 0.33 upload with Sky who advertise speeds "up to 20mb" (These speeds are when I can actually get connected at all). You'd imagine that I live in The Hebrides? No, I live 8 miles from Guildford, Surrey on an estate that's barely 10 years old.... Have contacted Sky and BT (line provider) who have checked everything and both claim that there's nothing that can be done - shocking!

Barry Oliver14 September 2010

I used be 50md your download speed and it showed 11.5m dls! When I used another one - it showed 50m. I am with Virgin, the download speed should be 50meg!

mark kinloch14 September 2010

talk talk states upto 24mg reality is from 2.4 at 9am and 4.4 640 pm what a joke.

Darren14 September 2010

upload and download speed ~ 1/3 of a meg, apparently all my fault because i live in the countryside

Derek Collins14 September 2010

Checked on Sunday and today, with Virgin Media download 18.9-19.4 upload 0.69-0.72

Andy Legg14 September 2010

How depressing with BT still only getting 1.1Mbps download. Its been that for years. Can only dream about double figures. Apparently its the exchange.

simon Atkins14 September 2010

I have always thought my broadband was slow, and the test confirms it is. At best Im seeing 2.3Mbps, at worse it's down below 1Mbps (on one occasion it was down to 600k). I'm on the up to 8Mbps tariff. Upload is 0.3Mbps. I live in a modern house on a modern housing estate, I'd expect the speed to be better than it is. I think it's scandalous that broadband is advertised as being up to 8Mb, when the actual speed is about a quarter of that.

Ben14 September 2010

0.2Mb/s download speed & 0.4Mb/s upload. Absolutely disgusted. I'm supposed to get up to 8Mb/s which in rural Cornwall I'd have expected to be close to. I'd have not minded if I had 3-4Mb/s...

Moss14 September 2010

0.28 download and 0.37 upload. Feel ripped off paying for these speeds but because of location nothing can be done.

Howard Broadribb14 September 2010

Tested my download speed, result showed just 1.7!!! Which seeing as I pay for up to 10mb with Sky is pretty poor. Moved from BT which was really slow and although Sky does seem a bit quicker it obviously doesn't match the advertised capabilities; I recall when I complained to BT they told me it was due to the distance I live from the BT exchange

Andrew Winspur14 September 2010

Just change over from Hub 1 to Hub 2 for BT (few months ago), It was 2.5Mb now 4.03Mb, for up to 8Mb. When the exchange is upgrade it should be up to 20Mb!!!!!!!

phil14 September 2010

half of what virgin say i should get, not good enough virgin

Terry Wakely14 September 2010

Done a few tests and the best I got was 5.15mbps and my broadband provider Talk Talk say I can get up to 24mbps......think they were dreaming when they made up those figures!! Not a happy customer :(

Dillon Wijetunge14 September 2010

I tested my speed, im getting 0.7MB. I am paying for 20MB, i am truly fed up with sky, it used to by 0.2MB but then after a long chat to them they 'boosted' it up to 0.7MB. I might as-well not have internet if i knew it was going to be this slow. I really can't wait till fibre optic hits my area! Thanks for the help and info Gadget Show!

Ian14 September 2010

Upto 20Mbps they say (Sky) and I'm consistently around the 2.5Mbps. Disgraceful. We need to demand better where they claim better is what they are offering.

nightxnurse14 September 2010

I join o2 after tiscali said i couldnt get more than 6mb (which i knew was rubbish) o2 told me that although it says up 20mb i would proberbly only get 16mb. I have never got less than 17mb so i consider o2 to give a good service

Terry14 September 2010

I've been checking my broadband speed regularly for several years now (and at 3 different addresses in Cumbria and Glasgow) and have never had less than 6.5Mb from plusnet on an up to 8Mb line and product. I check for my parents who are also on plusnet and they also get consistently decent speeds. Maybe we are just lucky with the areas we live in but plusnet have been good in my personal experience, limited though it might be.

Sebastian15 September 2010

Ive never been happy with my ISP talktalk, had problems the moment i switched to them they say i can get upto 24 meg, but the exchange isnt right next door to my house, its just under a mile away so im meant to get 6-7 meg, but im lucky if i get over 3, i have done several tests over a few days, lowest was 1.1 meg, they are even times when my connection drops to 0.some think during the test, i have called up afew time and they say that nothin is wrong with my connection, and if i want to reach the speeds im paying to get anyway, i have to pay another £4 for there speed boost, its a joke, thankfully my contract is up in November

David Henderson15 September 2010

I have tested my Virgin media BBand many time and my up to 10M comes in at 9.89M upload is 0.45M Despite that some pages are slow to load. I am glad you are doing this as the "up to" has got to stop. However, there are no websites that could deliver content at 10M to thousands of people at the same time, and there are very few applications that demand that kind of speed. Pure downloads (mp3's avi's rar's etc...) cannot be delivered from servers at close to that speed, so unless you have 20 or 30 people in your house most people shouldnt notice lower broadband speeds. It is a marketing ploy, good and bad.

Richard Myers15 September 2010

hi i just took the broadband test using a mobile phone samsung waveGT-S8500 Download 1.63 upload 0.24 i live in waterford Ireland

matthew webster15 September 2010

ok i'm not even joking when i say i just did the speed test and got a download speed of 0.1 and a upload speed of 0.33 i think talk talk are seriously screwing me over here.

Chris Roberts15 September 2010

I'm with Virgin Media - My Results at 1.27am, Download :-9.51 Mbps & Upload:-0.43 Mbps. Is that Good or Bad? let me know?

hobbs15 September 2010

i was promised 20 meg down load speeds by a snot nose vigin sales person, do i have 20 meg download speeds? no.... no i dont...and why do i not have 20 megabyte download speeds?, becouse the 17 year old know nothing about anything salesperson idiot had been told to tell every customer what they want to hear just to sell another virgin package. am i the only one left in the world that still remembers the words TRADES DESCRIPTION ACT. what they are promising is not possable in the first place, even if my pc was bloody soldered on to there exchange i would not get the speed quoted by there staff and leafletts.

chris15 September 2010

I am with sky tested 9meg download but only 0.91 upload been having problems of late with connection keeps dropping or pagers not loading my msn with drop and it would be a couple of minutes before I knew its dropped ,have spoken to sky who said I should try changing filter so I did but still no better ,told them I will be asking for my MAC code if this matter isnt fixed soon ? GADGET SHOW KICK ASS and keep up the good work

Ross Morley15 September 2010

I was just watching TGS after experiencing a few glitches with my connection earlier tonight. To my surprise, when I tested my broadband speed, it topped out at 14Meg!! I'm paying for 8Meg!! With my 'usual' 8Meg, I typically got a throughput of about 6.5 Meg. Now things are unexpectedly 'blazingly fast'!! For once you don't suck, TalkTalk :D

Garry Macduff-Forster15 September 2010

I have been in touch with BT to find out why I dont get anywhere near the speeds they tell me I should....An engineer changed the main socket and my speed has reduced even further. I should get an estimated 14meg out of a possible 20meg in my area but found I was only getting 7.5meg initially. This has now dropped to 5.1 - 6.1meg after the socket was changed. Their tech support has now said I will be lucky to get 8meg which is nowhere near what their email said I would get if I renewed my contract for another 12 months so I feel that they have got me to resign with false promises of faster connection speeds.

karl Claydon15 September 2010

Hi if we all want faster broadband we need a fibre optic network. I have virgin media , my speed is 50meg with 100meg being rolled out this year .

Billy Cooper15 September 2010

Hi Jon, Did test on a Wednesday morning at 09:50 and discovered I was running at 0.81mbps download and upload of 0.5mbps. My service provider SKY say that BT exchange is to blame as it is in Newcastle some 20mls from home and not their problem. Love the show and keep up the good work.

Steve15 September 2010

Switched to fibre optic BT Broadband from standard BT Broadband. Initially, using other speed testers I was getting over 20mbps. Got that for a month or so. On your tester, it only shows 9mbps. My only issues are random disconnects, especially when gaming over xbox live. I think I will need to chat with BT about this, as its starting to get more and more frustrating.

amanda scaife15 September 2010

just done the test download speed 1.23mb and upload speed 0.53 what a joke really cant believe it

Geoff15 September 2010

My speeds are 2mB/s down and 0.25 up but we are in France using France telecom. It's very expensive and there doesn't seem to be an alternative - unless you know differently.

Jilly15 September 2010

I have tested my connection a few times now and have found that my speed id consistetly between 5.4 & 6.7mbps. Not too bad as I am meant to be getting 8mbps, or so I have been told. Seemingly this is because of my proximity to the exchange, allegedly. So faster than some but still not as advertised.

John Dalton15 September 2010

I performed the speed test and got exactly what I knew I should be getting in my area - just under 3meg. I not over happy at your criticism of the 'up to' part of the ISP's gauge on your speed when selling broadband packages. It seems to me to be a very fair way of advertising a product which is likely to differ widely due to a number of factors outside the ISP’s control. On my package I know what I should be getting (about 3 meg), I know that someone on the same package but nearer the exchange can expect 4,5 or 6 meg - so selling the package as 'up to 8meg' is a fair reflection on the speed you can expect. My ISP gives a more accurate likely speed when you are in the sign up process - if you don't like what their estimated speed is then you can go elsewhere. My question to you Jon is 'if you take away the 'up to' part of the strap line - what do you replace it with? If my ISP said exactly 3 meg broadband it leaves them wide open to allegations of not supplying what they have specified when at busy times speeds may drop and quiet times speeds may rise? I understand that in some cases the 'up to' strap line may have been used to miss sell a product but generally it fits perfectly to describe a product which is notoriously none constant.

pickle15 September 2010

Hi. I'm on Virgin Media "cable" so I do expect to get close to the "up to 10mb" they promise. I have tested before and it always shows over 9mb. On this occasion the test result was 9.6mb. Cheers.

steve 15 September 2010

hi download speed over 11 mbps but should be around 14 mbps upload 0.82 mbps not bad looking at some comments on here . talk talk by the way cheers great show suzi star of the show though sorry .

bob15 September 2010

What a rip off I am paying for up to 24Mb on talk talk, so not only do they alter my service from unlimited to 40Gig limit when they took over Tiscali without informing me and increase my monthly payment but I'm only getting a max of 5.4Gig D/L and .64Gig U/l

John Shannon15 September 2010

Hi Jon I ran your speed test around 2pm to 3pm and returned a download speed of roughly 1.61 mbps and upload speed of 0.23 mbps; I also ran the two linked speed tests from other sites and they both ran faster (1.80/1.90 downloads and 0.24 uploads). My advertised speed with Orange is 2.2 mbps but I am paying roughly £15.00 from an old contract which I do not want to renew as I would be locked into a new 18 month one, so until I change ISPs I am charged high for a low speed conection. Love the show but no sure about the web site! Best regards John

Damian Lyons15 September 2010

I'm on BT Broadband Option 3. With line rental costs I'm paying £39 a month, for up to 20mb. I went onto BT's speed test when looking at what packages are available for my area. It surprisingly told me that my line is currently configured to allow 5,000 kbs. I did the speed test and it came out at 4,000, with a comment of a max of 7,000 kbs is achievable. Why am I paying for 20mb when BT have set my line to allow no more than 7mb.

Steve15 September 2010

I just tested my broadband speed. I'm with Virgin and have an up to 10mbps package. I'm pleased to report that it averaged at 9.5mbps on download. However, the upload speed was rubbish, coming in at about 0.4mbps. I had expected better then that, but not sure if that's just me with unrealistic expectations. Other then that, I would recommend Virgin as a broadband supplier. No other issues to report at all.

Scott Townend15 September 2010

Like some others have allready said this internet speed test is not very reliable, it gave me a reading of 1mb download while all other speed tests say 9.5mb download out of the up to 10. So before people go moaning at their ISPs because there speeds were really slow check other speed checkers first.

colin reid15 September 2010

At 2.30pm my download speed was 4.1MB/s and upload was 0.37 At 5.15pm the numbers were 0,34 and 0.35 repectively. This has got nothing to do wih my ISP but more with the capacity the BT system. As a silver surfer, I try avoid using th Internet after 4pm

Keith Blundell15 September 2010

Hi Jon, According to BT I should get "up to" 20MB broadband speed. There own speed check revealed a pathetic 0.512MB. Keith.

Mark tarmer15 September 2010

I cannot believe how slow my broadband speed is on AOL We are paying for 8meg, we are not even getting half a meg. I have noticed how slow downloads are and they seem to vary from day to day. I didn't realise it was because the actually download speed is far less than expected, that is if your tester is absolutely accurate. This has certainly been a real eye opener.

Lee 15 September 2010

both my upload and dowload speeds were below 0.4 which i think is terrible and my ISP promises up to 20mbps so to have less than .4 i think is a bit well rubbish I am not happy ! I will re test at the dead of night and see if makes a difference but not expecting any miracles.

Kerry15 September 2010

Good old BT again - said we could get 2.2mps before we went with them for 18 months but max we have ever received is 1.5 - just tested and 0.68 download/0.34 upload. There solution? - move to a higher package! Can't wait til the contract expires to move to a different provider. Like previous comment - we live in quite a big town but unfortunately in our particular area we don't recive cable otherwise would be moving to Virgin!!!

Lee Holland15 September 2010

Maybe you should have included an option on the poll that said, "My internet seems to be pretty much exactly what I was expecting."

Tony Browh15 September 2010

I'm on virgin media. i got 9.43 download which is good enough on a 10mps deal but the upload speed is only 0.46. I know upload speeds are lower but that seem very slow to me. I don't know what speed Virgin claim for uploads but why the big difference.

Craig15 September 2010

I pay 40 quid a month for Virgin 50mb, my speed was a little over 11mb, thats b****y disgusting. When I had Virgin 20mb, I once achieved a little over 17mb. Work that out. Shortley Virgin are putting my bill up another fiver, as the initial upgrade offer is running out. I will be trying the test regularley at different times, and will report back. If I upgrade again when the Virgin 200mb comes about, I reckon I`ll manage to get what, 25-30mb?. So far I feel I`m being done over. Sorry for ranting on.

Dave Elliott15 September 2010

Hi, have run a variety of different speed tests using different sites at different times of day - all test sites gave pretty much the same readings: 7 am - 6.5mps download & 0.3mps upload 11 am - 5.6 mps download & 0.3 mps upload 3 pm - 5.6 mps download & 0.3 mps upload 7 pm - 0.5 mps download & 0.3 mps upload I am 0.3 miles from my exchange and I use Sky broadband (with an "up to" 20MB service at £10 per month) Basically if you want to download anything you have to do it either overnight or when you are at work (which is no great help) - as for online gaming using my PS3 its a simple 'no brainer' .... I can't Dave in Somerset

janet15 September 2010

There is a better service. It measures you Broadband all day everyday. It allows you to compare the results and work out if you are getting throttled etc, The site is WWW.WEB-METER.COM

Dave Elliott15 September 2010

Sorry, me again - I forgot to mention that when I spoke to Sky they explained that the variance in speed was related to a 'contention ratio' - ie if the line from the exchange is capable of 10 mps and you are the only one using that line you 'can' get the whole 10 mps, but if there are 9 others using the same line from the exchange then you will be lucky to get 1/10th of the speed (ie 1mps) - far comment as this would appear to make sense, but when my neighbour two doors away gets a fairly consistent 3.5 mps download at any time of day I became confused. Could you shed any light on this as we use the same exchange?

Antony15 September 2010

Download: 0.85Mbps Upload: An astounding 0.03Mbps. No, I haven't got the decimal place in the wrong position. "Up to 8M" by derrier. Maybe I should alter the direct debit to be "up to £16" but never actually more than a quid fifty. TalkTalk? More like WalkWalk, because that would be quicker. When shopping online from Australia.

David15 September 2010

Virgin Media up to 20m. Getting just below 16m down and 0.71 up. Pretty happy with that.

Martin Neave15 September 2010

This is my third trial during a busy internet period and download time was 1.93 meg on an 'up to 8 meg' system. This is noit acceptable. The previous two - both during low use internet times - were much higher and, to me, acceptable.

phil house15 September 2010

Tested speed several times over tha past week and always achieving above 9.6Mbps on Virgin (up to!) 10Mbps package. I'm a happy bunny. Upload is usually about 0.45 to 0.5. Don't know whether this is good or bad?

Stefan Busher15 September 2010

Tested at 22:40 on a thursday night and got 3.38 download and 0.68 upload....why am I paying for 20mb with BT!!! What a rip off I want some money back

emma rawlings16 September 2010

paying virgin for 20gb and we getting 7 when we lucky but normally 4gb

Les16 September 2010

Best I ever get is 3.4 mbps for my 'up to 8 mbps' from BT. Apparently due to distance to the exchange; a mile or two perhaps...

matt16 September 2010

after all your gloom on tv was expectin a real low number and got 5.3 meg not bad when BT predicted 2-3 out in rural north yorkshire would still prefer 100 and real time HD video streams

Chris16 September 2010

i have just checked my connection speed and i am very unhappy we are paying for 20meg and were avering about 8meg, if ur looking to got to a network DO NOT go to Virgin Media !

Tony Armstrong16 September 2010

Upload and download speed is 12 on the nose. FYI, I live in Norway and test was using WiFi connected to our fibre optic TV/phone/Internet wall connection. The speed is set to double by December, we are told.

jon siddall16 September 2010

Download 2.3mbps, upload 0.37mbps Fairplay to Plusnet they were saying on the phone that their 8meg package is 3mbps at best in our area. Suppliers really need to pull their finger out and put in fibre optic. Witnessed BT fitting a fibre to a mobile phone tower near my house and it didn't take them more than 2 hours to complete this. Asked them if they could tap into the line and give me a decent speed. They said phone BT and ask, no one could help.

bob 16 September 2010

hi there your test does not work can please resolve this matter

Tony Armstrong16 September 2010

FYI, Just re-tested and attained a 15 up / 15 down speed which is exactly what it should be on my tariff.

Arthur Wilkinson16 September 2010

thought mine was slow at 6.85 on sky,but my daughters is even slower at 6.11 on virgin what a load of rubbish from both companies.

Tony Williams16 September 2010

O2 say up to 20 meg i"m getting 1.8 meg and i check it at 2am and at 9am which is pants upload speed 0.4 really disappointed looking at some of the comments most providers seem to be just as bad.

S. Reading16 September 2010

3.6Mbs download and 0.79Mbs upload. Rubbish. Tiscali/talktalk leaves much to be desired

Dave16 September 2010

Were supposed to have 8 M/bits but the connection was so slow that I was unable to do the test!!! How can anyone even think about Google TV and HD video streams when most of us can't to a iPhone/PC/PS3 update within 15 minutes or watch a youtube video at it's lowest quality (360p) without waiting for buffering that happens to take 3-4x longer (at least) than the actual length of the video?

Andy Swift16 September 2010

Had Sky 20meg broadband for a couple of years. When I first signed up I managed to get 15 to 17meg, now it's less that 10. I'm less than a mile away from the Birmingham Victoria exchange where my line comes from.

Dave16 September 2010

Here is how broadband and fiber optic generally work out (yes, fiber optic costs a lot more but rarely makes much difference so avoid buying unless you live in the centre of a good city!!!): Basic: 1M/bits or less (e-Mail/General Use Only!) : Most people in Rural Areas/Villages (Good amount of people!!!) Standard: 2 - 4M/bits (SD Images/Video/Games) : Most people in Towns/Near Cities (Majority of people!!!) Good: 5 - 8M/bits (720p HD Images/Video/Games) : Most people in a City Centre/Major Towns (Fair amount of people!!!) Luxury: 10M/bits or more (1080p HD Images/Video/Games) : Lucky people who live in a City Centre/Major Towns (A small Minority) As you can see here, quoted speeds should be based on post code and charge you based on those 4 categories so that pricing is fairer.

Mohammad A Razzak16 September 2010

I think Virgin Media is the best checked mine and my friends internet speed and it's good, but I checked someone on a ASDL and it's so slow.

Graeme16 September 2010

My results were 1.44 download and 0.52 upload. I am based in a town about 1 mile from the exchange. the test was done at 2pm on a Thursday. TalkTalk advertise my service as up to 8mbs I find between 7pm and 9 pm the connection drops off and there's no point in even trying to go on line.

Paul16 September 2010

Using O2 Mobile broadband only getting 5KB/s download according to it's built in statistics, yet the signal strength is 100%, how can this be ? Think I'll take it back to the shop.

Jez Walter16 September 2010

Although the speed we get is far less than the 'Up To' advertised, around 3.2meg, we do pretty well considering we run 8 PC's around the house on it, gaming machines and touch screen jukeboxes across the internal wifi to the shed. Really can't complain. Jez.

Mr Stephen ramsey16 September 2010

I did your broadband test and got a download speed of 2.83mbs and a upload of .76mbs. I am with sky broadband on their unlimited package and sky promise up to 20mb download. I don't think I will ever get that speed.

Andrea Polden16 September 2010

I've tested the speed twice so far: once at 23.30 on 12 Sept. The download speed was 6.44, the upload speed 0.82. I have just tried again - 14.01 on 16 Sept, results download 7.19, upload 0.82. I'm with TalkTalk, and they craftily do not give an estimate, just say "best available". I'm not impressed.

steelgohst16 September 2010

I have Virgin up to 50meg - I'm getting 47.83 down and a meg and a half up. not bad :-)

Bill Chapman16 September 2010

Just taken the speed test, have a useless speed of 0.9 and 0.3 upload. I know I am not in the middle of town but these speeds are terrible.

Steve16 September 2010

just taken the test got 47.29mbs download 1.51 upload through virgin media optical cable paying for 50 mbs so not too shabby

Neil Ratcliffe16 September 2010

Just checked and I am getting 8.43 download, which surprised me as o2 say I should only be able to get up to 8! Very happy especially as it's at peak time. Will try again off peak tomorrow.

jonathan16 September 2010

hi my download speed was 9.44 and i pay for upto 10 MB with virgin and i think that is not bad . ive never had a problem with virgin i was with bt and had loads of problems the speed was always bad and i own a PS3 and love to play online with bt some of the games would'nt work online or just keep disconecting i did ask around and found that ADSL (phone lines) internet were no good for online gaming and download speeds were no good unless you are close to the switch board and even then at peak time it struggles my tip is get virgin if you like online gaming and good download speeds they don't use ADSL (phone lines) they use fibre optic cable and that is the DADDY!!!!!

Rachel16 September 2010

Download 0.12 Upload 0.32... How do i actually live?

Gwyn16 September 2010

Results are 8.93mb d/l 0.44 u/l , paying for 10mb d/l with virginmedia..... not bad i suppose

Mark Kenley16 September 2010

I'm with sky unlimited which advertises up to 20Mbps download speed. I've done the test a few times now and the best I'm getting is 2.62Mbps download and 0.65 Mbps upload. That was from a pc directly connected to the router, come on sky absolute rubbish!!

Roger Herbert16 September 2010

Peaked at 2MB, dropped to below 0.5MB. Not too worried cus we're transferring to Sky

Gethin16 September 2010

Broadband Speed Test Result - 1.18 Mbps (down); 0.37 Mbps (up) This is with a BT Total Broadband package which states 'up to' 8 Mbps. Using other broadband speed tests, the highest I've recieved is 1.4 Mbps

Chris16 September 2010

Tested my connection. not very happy! I am with Orange. download 1.32mb upload 49mb. I thought broadband was supposed to be fast!

Ekene16 September 2010

Just checked mine and its slower than what they said by half..they told me 20mb download but the check is maximum of 10.91mb.Ridiculous.Thanks Guys

laurence gaunt16 September 2010

get this 0.13 upload and 0.37 download thanks bt ,coincidence i dont know but problem seemed to occur after switch over to sky telephone and hd service even though broadband service was kept with bt.

lee yeomans16 September 2010

i am currently paying sky for my tv,phone,phoneline and broadband which is for upto 20mbs download speeds and unlimited usage on sky broadband unlimited package.my download speed is 1.7mbs and upload of 0.4mbs.i rang sky and they told me my line would only support about 1mbs download,i asked if they was having a laugh,they said they would up it to 2 whole mbs.still only getting 1.7mbs.what do i do now? as i not keen on splitting my package up to take a broadband with some one else.!!!!

Alec Beanse16 September 2010

Virgin Media are total crap! My up to 8 Meg connection which returns 6 Meg during the day is currently 0.6 Meg, an all to common occurrence.

mark Fisher16 September 2010

I've just taken the speed test and got the following results - Download = 9.38 Mbps and Upload = 0.47 Mbps. I pay for the Virgin media 10 mbps service so am happy with the download speed up could do with a better upload speed.

David Asmussen16 September 2010

With Virgin, package upto 10Mbs. Ran test at various times over the last week Saturday 5:30pm download 5.3 upload 0.40 Sunday 10:45am dowload 9.8 upload 0.72 Tuesday 9:10pm download 9.65 upload 0.68 Thursday 10:05pm download 9.73 upload 0.70

Charlie16 September 2010

tried 3 test different times average 6.96 download upload 0.47 I pay virgin for !0mbs

eileen16 September 2010

i have just renewed contract with aol(talktalk) and although i was recieving just0.25meg before i now get 3.3meg all through the day. and thats exactly what i was advised i could acheive when i talked through on phone, they never mentioned "up to" at all!!

Dean16 September 2010

I am getting Download 1.33Mbps Upload 0.36Mbps, I am with talktalk and I am paying for (Up To) 8Mb broadband. I rang talktalk and the told me the lines wont take the speed and the lines atre goin to be updated I asked them when they sayed I DONT KNOW. lovely

Ric16 September 2010

sky download 0.48mbps upload 0.36mbps what a super service sky provide hmmmm...............

Aran16 September 2010

I have Virgin Media 50Meg, I always get between 47 - 50MB all the time, the 50MB lines are not capped at all so the speed stays good, my average upload is 1.6Meg "Up To" will always be used but is wrong really, unless you live next door to the exchange you will never get the top speed they advertise, when will these other providers learn that they are not going to get good speeds through 25+ year old copper cable.. A big thumbs up for Virgin Media from me :)

David C17 September 2010

We're with Virgin Media and paying for 20Mb. Tried the test twice and came out at 17Mb and 13Mb. Called Virgin and their response was 'It's 20Mb at our end, must be you'

keith17 September 2010

I am on Virgin 10 Mb, my download was 9.89 Mb (well Impressed) but my upload was 0.46 Mb (poor).

Noel17 September 2010

14.97Mbps download and 0.82Mbps upload with TalkTalk. This is 3 times faster than when I was with Pipex on a BT line. Doesn't really slow down much even in the evenings, although with several hundred new houses being built nearby I'm sure this won't last long.

Andy Crawford17 September 2010

Did the test and found i get 9.7Mbps from my Virgin 10MB broadband very happy and this is why i have stayed with Virgin Media for many years now. Did move to ADSL internet and found the speeds very slow so think the way forward in fibre optics

Nigel17 September 2010

My test showed 9.2 Mbps download speed. This is with Virginmedia's large broadband pack of up to 10 Mbps. I am quite happy with this result, but I hate the throttling after downloading a certain amount of data

Barry17 September 2010

I have taken the 'Speed Test' a number of times now. BT offered 'Upto 20 Meg@ for my area but said in reality I would get about 8. Orange who I'm with also offered upto 20 Meg, but for my area (Aberdeen) Upto 8 Meg, however in reality I would get 4 Meg. Every test has been 1.9 - 2.1 Meg upload about 0.37 Meg. Have I been stiffed!

Paul17 September 2010

I'm on O2 and have been for over 2 years, only £7.50 a month for (up to) 8 meg. When i moved home recently they said the new phone line would support about 7 mbps. have tested a few times and get, guess what...7 mbps - delighted! I think this campaign is ludicrous...what do you expect the ISPs to say and how do you categorise a service which will vary wildly according to the quality of the existing phone line and location of the customer (something the ISP's have no control over!). I along with many others also think there should be an option to vote for 'exactly what i expected' - ridiculous scaremongering... The Gadget Show should be ashamed of itself!!

Ian17 September 2010

Just troed the test 4.96 Mbps and 0.37 Mbps. I use BT. However this is mid day. When everyone returns from work tonight i'm sure it will be another story. Well we'll see if they can keep it up. Doubt it.

Pete LH17 September 2010

I got 9.37mb from a 10mb connection!! My only problem with Virginmedia though is the download limit which claims to be unlimited (fair use policy), doesn't tell you when they decide to throttle your connection so I end up blaming my 2 year old laptop! A simple pop up screen or email would be very useful indeed.

snorky17 September 2010

Hmm on your speed test download = 1.4 Meg. I then tested on speedtest.net and got 4.8Meg - back to yours and 1.34Meg....you aren't throttling results are you????

Gordon McAlpin17 September 2010

Excellent. Download speed almost 50Meg. Virgin Media

Allan17 September 2010

Very disappointing - I have the L Virgin package which says speed up to 10mb - hmmmmmmm - checked mine over a few days at different times and had less than 1mbs for both down and upload... It is not just the words 'up to' that need to go - they need to sort out how to give what they promise!!

Vince17 September 2010

Was getting pathetic speeds - very variable. However I've just changed the power supply for my router and now everythings peachy again 6.5Mb download 0.38 upload via talktalk. Thank you google and internet users for that tip...

Phil17 September 2010

I wonder if BT can explain why your test tells me my download speed is .375 (that is point 375) but when I go to the site where they are promoting their broadband and test the speed I can achieve with them it comes back as 7mb. On the same phone line within minutes of each other. I couldn't watch your video about it because it kept stalling making your test seem the most believable.

Bill Kinsey17 September 2010

Joined Virgin Media when it was NTL when they first offered broadband at 512k. We now pay for 10 meg and thats what we get, we run several computers and an xbox 360! with no problems.

Christopher17 September 2010

I did mine at about 21.30 and actually wasn't that bad. Only 0.37 for upload but that's what many other people got but I think we're paying for 3MB and I got 2.81 so not bad at all.

Andrew17 September 2010

I am getting 15mbps down load and 0.68mbps up load, only I don't think the test is very accurate. It almost feels like whoever is providing the test service for you is restricting it in someway. I use and always have done, 'speedtest.net' who I find more accurate, this lists me as getting anything from 24mbps - 50mbps. Love the show!

icebus18 September 2010

in the daytime i get about 2.3mb download and at night (1:00+) i get about 9.5mb download but i get 0.47mb upload speed ever times. I'm paying for 10mb from virgin media and it's the new fibber optics broadband. is there a way to speed up the upload speed, as I'm going to be back on xbox live soon. thanks icebus

Rob E18 September 2010

I applaud your campaign to get UK ISPs to be honest about the products they're offering, but unfortunately the speedtest on your website is fatally flawed; I have a 50Mb cable connection that consistently gives 48-51 Mb/s on both speedtest.net and real-world file downloads from a variety of servers around the world, yet every time I run your speedtest (at various of times of day and night) it only manages to serve me the test data at between 6 and 14 Mb/s. I worry that if this inaccuracy extends beyond very fast connections like mine to the average ADSL user in the UK then the result will be a totally wrong picture of broadband speeds in this country, which can only damage your very worthy campaign to get ISPs to come clean about what people actually get for their money.

kerry18 September 2010

i am paying to get up to 24 mb and i am lucky if i get 3mb TOTAL RIP OFF !!!!!!!!!

david service18 September 2010

hi guys;done the test several times through the week and got on average 8-8.25 download and today sat 18th sept did test twice got 8.15 then 6.82 download.we are with sky broadband and they say you will get up to 20mg download.wish they would stop the (up to).on saying that we have 3 computers usually running at the same time and do not have a lot of problems when you are on the net.

Shital Shah18 September 2010

I use computer daily and broadband connection doesn't perform as good as I'd like. I am paying for 10Mb virgin broadband and its to much I fork out. I like to download music from reputable payed for sites and speed is really crap!!! What I envisage happening with your campaign, is the Government doing something about speed. I expect what I pay for. I try to get online in the afternoon and speed then is shocking. The only good thing is that in the mornings before 12pm, I am able to download music. A good campaign.

Mark18 September 2010

I just ran the broadband speed test and can not believe it, when I got broadband at this house 9 months ago BT said I should get 8mbs and at the on-line tests at the time came back that I was. Today I have just found out I'm not even getting 1mbs!!!!!!! This is pathetic!

Andrew18 September 2010

My test was 1.35mbs which is a lot lower than 2 years ago. When I first moved into my house I was getting 2mbs. But since then our new small estate got taken over and there are more people. Our ISP say its due to how far we are from the exchange and how many people there are. surely when a new estate goes up in the area its up to BT to install a better / new exchange. We are on sky paying for a 8mbs line as its the best package for gaming. Something needs to be done.

paul18 September 2010

Hello john, did the speed test & i was very shocked ive just upgraded to 50mbps with virgin media for the 1st 2weeks of the contract it were 47mbps and the lowest reading was 45mbps but scine going past the 2wk cool of period my speed has dropped to 23 to 24mbps and as ive gone past the cool of period i cant end the contract and they say 50mbps does not get capped. not only that but every week for the last 2-3 months my internet has gone down for around 8hrs at a time & they say because its under 24hrs im not entitled to some money back which is very unfair if i added up all the hours ive lost so far i'l probaly get 2weeks free. Disgusted!!!

gareth18 September 2010

At 3.33pm my download speed was 0.09Mbps...it's supposed to be 4.3 Mbps, upload speed was 0.35Mbps. Good old Karoo

S Shah18 September 2010

My broadband is with Virgin Media and it is despicable. I have a contract with 10MB speed. I mainly use it to purchase and download music. I use my computer at various times of day. One good thing I found was downloading music on Saturday at around 10am-12pm, and my broadband worked at a decent speed. That is not always the case. Sometime it disconnects from download. Can I ask for your expertise in checking my PC is okay to use broadband? Is there a minimum specification of PC?

ben18 September 2010

I have virgin media 20 meg broadband and i have just tested and download speed was 23.6 mbps and that at tea time on a saturday so cant complain

Adambean18 September 2010

Paying for up to 8Mbps from Zen -- £34.99/month. Every broadband checker around claims I can expect 3 to 3.5Mbps. Router is synced at 3552 downstream 448 upstream. This speed test shows 1.48Mbps downstream and 0.15Mbps upstream :( Perhaps the price we pay should be in relation to speed? Up to £34.99/month or whatever? There's an idea for Ofcom :)

Markl18 September 2010

0.51Mb download 0.35Mb upload. Same old story of distance from BT exchange using their standard telephone line. Obviously no investment from out of date monopoly that is BT to update as speed has not really increase in 4yrs. Unless living in large conurbation we are reliant on completely out of date technology, despite living 45miles from centre of London. With the reliance we have on the internet this is simply no longer acceptable in 2010. BT should be forced to invest or step aside.

simon18 September 2010

speedtest download speed 0.06Mb/s, upload 0.01Mb/s, ping 286ms pingtest ping 2916ms, jitter 869ms, packet loss 18%, line quality F. Tiscali/talktalk - connection is pathetic and will not be receiving my money anymore

david masser18 September 2010

i am with talktalk on a up to 8mb tarrif. did the speed check more than once and am getting between 2.73 and 2.78 download speed. also gettind between 0.47 and 0.73 upload speed. only thing worse than that are the daily diconnections from the net.

Graham Richards18 September 2010

I've been with AOL broadband for 8 years. Moved to their Platinum 3 price plan in July 2010. I was told that I would get at least 9Mbps download speed from a maximum of 24Mbps. I've done a number of tests and just did the Gadget Show one as well, download speed 3.73Mbps and upload 0.7Mbps. They say that they are upgrading the excahnges with AOL's own equipment but I'm not seeing it yet. How can they advertise speeds that they can't possibly achieve for customers when they switch over. Poor show AOL!!

Mark Hoyle18 September 2010

I'm on virgin 10mb broadband. I've just run the test and got great results of 9.15mb download speed which I think is what all ISP's should provide. I used to pay for 20mb broadband from virgin media and tested the speed from time to time, the results where pleasing, always hitting download speeds of over 19mb! I know many of my friends on other ISP's that check theirs speeds and the majority of times didn't get near what they were paying for which I think everyone would agree is just wrong and must stop!

Anthony Lazarys19 September 2010

Was connected broadband with usb2 low speeds of 2.95 and 4.90 change to ethernet card and now have speed of 9.45 mbps.

arron19 September 2010

Hi Guys Just used your speed test for the eigth time and i get a constant 9mbs. Although some of you might be thinking well thats good really it isnt when im paying for upto 50 with virgin media.So in reality im paying 400% more for my broadband than what im actually getting

Dan Weeks19 September 2010

I got 8.3mbps download speed. I am on Sky Unlimited "up to" 20mbps. I am not too far away from the exchange so this to me is not an acceptable speed. I will be contacting Sky ASAP.

Guy19 September 2010

On a 2 Mbps connection with Talk Talk but only 0.88 downspeed and 0.39 upspeed. Luckily nearly all my web activity is slow time (except for streaming which can be a pain - luckily I don't do it much). The problem is likely to be where I live as it is old copper cable phonelines untouched since the 60s/70s and some way from the exchange. I am about to move closer to the exchange so hopefully that will help. Now don't get me on to ISPs and their costs/contracts for moving house...

Bill Lewis19 September 2010

Hi, The use of "up to" with respect to contention and the undefined speed of the websites you visit and their geographic limitations is perfectly sensible. The ADSL line speed "up to" should be made a lot clearer though before sign up as the top speed is defined by the length and quality of wire. We run a fixed wireless service that does not suffer the phone line problems but still use "up to" as we have no way of guaranteeing what speed you will get once you leave our motorway and head off into the internet itself. We have a good explanation of what "up to" means on our website www.kijoma.net, just click on "up to". All ISPs should explain this to people. Bill

steve19 September 2010

isp is so much slower than i was told it is a con we need to give them a SHOUT to wake them up

Christopher198719 September 2010

Hi, I tested my speed and got a miserable 3.96 download and 0.96 upload.

JohnA19 September 2010

My dowload speed is 0.33, upload 0.37 Mbps today, surprisingly quick for my line! Can't use i-player as broadband is too slow, YouTube is for others as well. My son in London gets mega speeds and another upgrade coming, I'm in a remote rural location and told by BT to move house - the OpenReach guy reckons you can't have a view and a good broadband.

Dave19 September 2010

Hi Jon I was supposed to have a 20mb and I got 1.35 download and a 0.35 upload at differnt times of the day they were about the same.

Bill19 September 2010

Getting 9.9mbs download care of Virgin and pay for 10mbs - can't complain about that. Upload speed is rubbish (although as advertised) and is really putting me off backing up my stuff online.

howard19 September 2010

I test my speed often and I am supposed to get up to eight meg but BT sent me an homehub 2 and I now get over 12.5 download and .8 upload. Still the same price, I am 30 yards from thestreet box and 400 yards from exchange.

Ian Somers19 September 2010

Hi thier I just took the broadband test .34Mbps down and .36Mbps upload i know my connect was bad but come on BT sad sad days i am afraid i can not even watch a you tube video .....More phone calls comeing up ......

Mark19 September 2010

I've just tested my broadband using the gadget shows facilty and BT's - ironically the test was marginally better with the gadg shows version - however it was pretty appaulling with both. Result 0.47 down and 0.23 up (BT version returned 0.45). I am approx 1.5 miles from the nearest exchange. BT funnily tried to get me to upgrade my account to a 10Mb account - told them where to stick it!

Andrew Thorne19 September 2010

Pay for 8mps with Talk-Talk. Keep getting offers to upgrade but even paying for 8 the best I have got is 3.5mps!

Brian Howlett19 September 2010

On gadget show test I only get 3.75m download an 0.47 upload, on broadbandspeedchecker I get just over 9m download with the same upload. strange when i did the test around the same time

kevin19 September 2010

pay £17 per month for upto 8mbps, done ure test 5 times now, results are download 0.05 mbps and upload 0.35 mbps, only live 350 yards from my local exchange, good aint it john

Simon Corbishley20 September 2010

I have been using TalkTalk's alleged 8Mb broadband for several years, now, bundled with their 24/7 phone package. Your test shows that, pretty much throughout the day I am only getting speeds of around 2 - 2.5Mps download and about 0.5 - 0.7Mps for upload. I understand I live only about 2-3 miles from the exchange, in a suburb of Doncaster. Not a happy bunny. Simon

Scott Bradley20 September 2010

With AOL and they recomeneded that we try a speed test after 16hours we got a result of upload of 0.91 and download of .073, since then we have had a new routher and filters so we thought we'd give your speed test a go. TRIED your speed test after 4hours got bored of waiting for something to happen, took a little over 10mins to get on your web page, contacted AOL and they say depending on who you speak to that there is "no problems/ theres a problem with there server or were not doing it right, these are the so of the things weve been told since March 2010.

Kate 20 September 2010

Actually I feel better now lol, Download speed of 1.41 and upload of 0.36Mbps, and we ARE in the back of beyond. BT is the only provider who will support our line so we pay for speeds of "upto 20Mbs" and their own website says we can get up to 1Mbps...........bit off at 0.36 then!

Andrew20 September 2010

my speed was very poor didnt even get 1mg download upload was even worse... i guess it really is grim up north :) sky is rubbish im going to change my provider soon as possible thanks

Katherine samwell-Smith20 September 2010

Hi Jon Just did the test. I had a download speed of 4.5 and am with sky who say you should get up to 20mg!! Really shocked. How are they getting away with this...surely it's false advertising. Even if they do use the phrase "UP TO"

Karl20 September 2010

0.84 Download & 0.58 Upload. How abysmal is that!! Supposed to be "up to 24Meg" I am with Talktalk. What a rip off! And no i do not live far from the exchange. so nice try talktalk.

Dave Muir20 September 2010

my speeds are exactly as advertised, theres a lot i don`t like about virgin media but i cant fault my broadband service from them.

Simon Ashmore20 September 2010

I'm a victim of a little knowledge here so have not been surprised to have an average download speed of about 4.5Mbps over the 3 years + I've had Broadband & been using the Thinkbroadband speed checker. Two things that are of concern of late however: 1: I did my monthly check this morning & got a speed of 5649 Kbps Down & 509 Kbps Up. However I downloaded Thinkbroadband's Free Broadband Meter & whilst a large download has been running I have had between 500 Kbps & 1000 Kbps Down. Odd - maybe I'm missing something. 2. A few weeks ago I was rung by my ISP (Who have changed their name from Pipex to Opal) to tell me about their new faster broadband - "Up to 24Mbps!" they said. I explained that my local exchange could only offer up to 8Mbps & of that I only actually got half that on average. "No!" they said "Their new equipment meant up to 24Mbps!" When they checked what I might actually get, they confirmed that it would be up to 8Mpbs. "Exactly!" I said. However they wanted to argue that I should still pay to upgrade because on their new equipment Up to 24Mbps was way better than Up to 8Mbps. I won't argue with the increased potential, but the reality is still 4.5/8. That's the point at which I put the phone down but less savvy shoppers may have been relieved of their cash. Even more worrying than your initial concerns I would say.

Sono20 September 2010

3.5 MBPS Download, 0.3 Upload...alot less than was said by my provider.

Sohan20 September 2010

my broadband package is called the up to 20 meg pack from sky i guessed i wouldnt get that so i called them up and they said i would get at least 8 meg yet when i did the test i only got 2.06 meg

Mark Horton20 September 2010

I have the 'upto' 20 meg virgin broadband...tested at 1730..Mon 20 Sept..my download was 17.55 which is the best I've seen it and upload is 0.43, which is pretty..meh

Malcolm20 September 2010

got Virgin 20mb, got 19.55mb download and 1.76mb upload, very happy. This is what you get when you use fibre optic instead of old copper wires.

Matt20 September 2010

0.47 Down and 0.36 Up (When Working). Tested several different times of day and night. As no cable network i have little alternative to line B.T. (Who are very unhelpful) I live in a village but it has two large towns within 1 mile. Any suggestions welcome.

Bill Kay20 September 2010

Pay Sky for 20 meg and was told I would realistically get 17. Am actually getting 4.6DL and 0.7UL. Juts a complete rip off. We should be paying for what we get not what they say we should get. This the fifth time I have tested on different days and at different times and best was 7.6DL.

Kcider20 September 2010

We use F2S (now part of talktalk). They advertise upto 24mb - just tested and got 0.84 download and 0.62 upload. There is only BT wholesale in the rural exchange that is miles away - however we should get 2 to 2.5Mb BUT in most evenings you NEVER get even 1 Mb. Customer service say they only have to guarantee 0.4 download!!! if you get better than that no one is interested. They should be made to advertise a guaranteed MINIMUM speed and not be able to use a possible max on a quiet 5am when everyone is asleep. ALSO - why do BT round down the sync speed to a profile speed which can reduce the actual speed by 'up to' 0.8mb!!! I bet they don't use 'upto' in any mention of that rounding down. ;-) Alan

sarah20 September 2010

we've got 0.73 mbs download speed!! I'm not sure what we're paying for but we will definatly be taking this up with talk talk!! Shocking!

Leigh Collins20 September 2010

Time being 20:50 would this classify as ‘Peak Time’? BT Option 3 says up to 20 mb and I was so gob smacked that I run your broadband tester twice ... 3.67 mb and 4.21 mb ....... I feel the need for some Blue language !!!!

Thomas20 September 2010

got 0.78 download and 0.3 upload. paid for up to 8 meg boradband but live in a remote part of cumbria so i can understand

mark20 September 2010

just tested using prepay vodafone dongle, results rather good even with a "poor" signal. (2.5 mbps upload_0.5mbps download). used to use BT but their service was rarely that good.

Me20 September 2010

My test results were 0.13 download & 0.37 upload. I`m suppose to get up to 8mb, I don`t even get anywhere up to 512 let alone UP TO 8mb lol. & as for trying to watch the vid clip on this webpage well that`s out of the question, unless I pause it for at least 10-15 mins & then I might be able to watch it!!!! Catching up anything on I-player is def a no no. I informed my ISP of my plight, they did a test, & said they shouldn`t have taken me on as a customer, & if I want to they`ll release me of my contract with no fee to pay as I`m paying for something I`m never going to get anywhere near. Good of them in a way I guess but whoever I choose to go with next I`m assuming I will have the same problem, right?! I might as well just sit & watch paint dry, it`ll probably be quicker than any speed I will achieve on the net. I did a line test & this is the result: ============================= Download speed achieved during the test was - 95 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps. Additional Information: Your DSL Connection Rate :256 Kbps(DOWN-STREAM), 288 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps =============================== I only live approx. 510 metres from the telephone exchange, it wouldn`t make any difference if I lived right next door to it as a majority of the cables are under water in my area, & BT need to update all the wiring. It`s so bad that no one will ever be thieving that copper even if it was left lying around...Maybe that`s why BT don`t or won`t upgrade. lol. Does anyone have any suggestions as to what I could possibly do to get BT to upgrade their system???? & what ISP should I look at to even get 512kb at a knock down price even though I`ll never achieve that speed? The speed I could get, on this line, according to every test I`ve done, is at it`s best 0.256mb, boooohoooo. HELP!!!!

Paul Hancock20 September 2010

Hi is it just me being cynical but every time we get junk mail through our letter box from BT our broadband suddenly seems to start dropping out and very low download speeds. I contact our supplier who say they can find nothing wrong with the line or router. We go through several test still can't find any faults. Amazingly about a week later it all seems fine again no dropping out and download speeds up to normal. Is it me just being cynical or has anybody else noticed this.

Ron Jones20 September 2010

Paying for 20 getting 19, happy with that Virgin media blows them all away. Should have an option in the vote for expected speed.

ben rogan20 September 2010

i don't think any ones broadband can be as bad as mine i have had BT total broadband for ten months now and have had no end of problems in the last ten months. We just lose connection at random with kills the phone and the BT vision now i ring BT twice a month with this and they can never find a fault with it but they say they will do every thing they can to sort out the fault witch is why i have had ten engineers out with no success and no acceptable compensation

neil mathias20 September 2010

I've just taken the test and my results were 9.29 download 2.65 upload My ISP is Sky and i pay for the top service.... Interesting reading...

Darien20 September 2010

Having just opened an account with Talk Talk I was disappointed to find an average speed of 1mbps download and .5 upload. This evening it has jumped up to an average of 5mbps. I have tested on 2 independent speed test websites and also using Jdownloader and all have averaged around 5-6mbps. Your test however is only returning an average of 1.5mbps download speed.....?! I have tested several times using both Chrome and Firefox on a Macbook Pro OSX 10.5.8.

Carl Sanderson21 September 2010

I have a subscription with virgin media and i am suposed to get 20 meg broadband, the test result came back with me receiving 5.47 meg. I will be contacting my supplier to find out why.

Mickled21 September 2010

My old package was touted at 'up to 8Mbit' and the best I got was 2Mb down and 400Kbit upload. I have just regraded my package with Freedom2 Surf (now part of Pipex) which is advertised at 'Up To 24Mbit download and 1Mbit upload'. On their ADSL2 checker prior to regrade it said I should be capable of speeds around 6Mbit download but that BT would vary the line speed over several days to identify the best speed. My results show around '3.87Mbit download' and '0.87 Mbit upload' My view? For something advertised as 'Up To 24Mbit' and and ADSL2 checker suggesting '6Mbit' the resulting '3.87Mbit' is far from expectations. I do believe though that whilst the ISPs advertised claims of speed are grossly misleading, the wolf circling the flock is BT as it is they who determine the speed and not the ISP. As an afterthought, if your speed is determined by how close you live to the exchange, and the BT equipment has shrunk is size so much, maybe we should all go and live at the nearest exchange ;)

Mr R J Hammond21 September 2010

Today (Tuesday at 0752) your speed of download measuring device is at fault. The given speed is 1.2. Using my usual speed checker (ZD Net) the speed at the same time was 6.2 (and this is fairly constant for me.)

Martin Beaver21 September 2010

I am with virgin media. I carried out all your speed check and was only getting 1 -2 meg on a 10 meg service. I tried the tests at several times of the day on different devices.Also rebooted the modem etc. So I contacted Virgin to complain.They asked me to turn both rooter and modem and after 5 mins did a speed check and BANG 10meg again. My point is are company's turning the speed down until you complain then turn it up once you complain?

Talon21 September 2010

4.50Mb Down / 0.34Mb Up BT option 3 (8Mb) Best result all month, BT modem reports 7.6Mb down ... I've never seen near that on any test site. My main problem is with Ping times as this causes me most problems when online gaming. I start with a ping of 20ms but after about 30secs of gaming that increases to 250+ms and then on up until I "Lag" to death. Oddly enough this has improved recently, may be BT are improving the network or [CYNICAL MODE ON] is it because TalkTalk and Virgin are coming to this area soon? Anyway love the show and site. Keep up the good work. Talon.

Eric21 September 2010

I have Virgin's 20mb bb service currently stating on their site "Twice as fast as BT, Sky and the rest". I just done the speed test with results download 9.08mb upload 0.38mb (slower than my old o2 service!........very disappointing!!

Trystan Hedges21 September 2010

4.7 download 0.35 upload, not the best.

Gav21 September 2010

Just tested and results are as follows upload 0.33 download 0.37 Am with BT. Engineer has been out a few times and even rewired the exchange to try and improve service.. It is a bonus when at times I get a dizzy 0.7 upload. We cannot have more than one computer or PS3 in use as this causes to many arguments with lag during MW2 or BF2. I dream of higher speeds. Oh and i am paying BT unlimited package as transfered from previous property.

Eric Rixon21 September 2010

Best: download = 2.37 Mbps / upload = 0.36 Mbps (2am) Worst: download = 0.31 Mbps / upload = 0.29 Mbps (6pm) Orange Broadband MAX £17.99 - plus BT line £12.79 per month I am paying £30.78 per month for 4% of the advertised (upto) 8 Mbps Been with Orange for the last 8 years - perhaps it's time to change...

Russ21 September 2010

I have Sky Broadband Everyday Lite the advertised maximum download speed of up to 20Mb, when I signed up Feb '09 the advertised maximum was 10Mb (if I remember correctly), they tested my line an the time estimated that the maximum download speed for your line was 3.0Mb. Running the test a few time I've found I get a speed of about 1.0-1.5Mb, that half their estimate on my line and 13 times slower than the current advertised maximum speed. But as I said it's the Everyday Lite package, which is free if you have Sky TV and it's quick enough for my needs so I'm happy.

Steven21 September 2010

download:0.27 Upload:0.11 Sky are ridiculous because they advertise up to 20mb speeds and only get a quarter of a megabyte of download speed and a tenth of a megabyte of upload speed. They need to gets things right in the future

RICHARD21 September 2010

How reassuring to know that I get ripped-off by all of my utility providers including MR BRANSONS, VIRGIN MEDIA !!! DOWNLOAD 5.15 UPLOAD 0.46 If it didn't cost me so much it would be funny, it's not :(

Neville21 September 2010

i am with sky, and they say i can get UP TO 20mb. which in reality i am actually getting after testing my broadband with your test 4mb download and only 0.4mb upload

Kevin21 September 2010

With O2 on their basic "up to 8 Mbps". Test the speed fairly regularly and usually get 6.5 to7 download and 0.9 to 1 upload. O2's site says I should be able to get about 12Mbps (if I upgrade) to their new basic package!! Speedtest.net results http://www.speedtest.net/result/911481789.png Thinkbroadband http://www.thinkbroadband.com/speedtest/results/id/128510708116166024153.html

Harry22 September 2010

I've measured twice on virgin 10MB. 1.89 first time and now 0.14 MB Harry 555 Films

Eric22 September 2010

I got 18.95 download and .7 upload better than I expected BUT it is 02:00 in the morning so it should be good. ni-night all

dave22 September 2010

i was told i get 'upto 20meg' download speed and after doing your test i found i only get 0.24mbps! my upload speed is 0.36mbps! i find this absolutely shocking from o2 broadband.

Sam B22 September 2010

Hi peeps just done my test normal i use the ps3 to test my line and the speeds vary around the 3mbps on your test I got 3.04mbps download and 0.64 upload. I also went to my ISP to check what they think my max should be it 6.65mbps and I pay for 20 mmmmm some of my problem my be my router not sure if this can effect things I have been told by my ISP that it can and thats why its slow more investigation needed lol thx

Derek22 September 2010

Have just this week switch provider from BT to Sky, Download 11.04 Mpbs, Upload 0.55 this was at 4.25 pm 22nd September 2010, will try again at different times of the day.

Ryan22 September 2010

Well after lots and lots of tests i was not very happy to have a low of 0.23MBps and a high of 3.6MBps..since im paying for SKYS 20MB unlimited download! I understand my line is only capable of holding 9.5MBps.Ok well i do download a hell of a lot and (try to) play Online games so i need the Unl;imited part. After calling sky and demanding what was happening they carried out some tests and I now have a constant 5.5MBps wireless and 3.3Mbps on my PC with is plugged into the slave socket upstairs, they are sending me out new filters and cables plus a modem free of charge. As 'there maybe some damage/wear issues' this hopefully will help. Im paying for Upto 20MB so 9.5MB really shouldnt be that hard should it Sky? Or surly you can crete a 8/10MB umlimited download package rather then just 20mb unlimited?

Darren French22 September 2010

im with virgin with 10mps and am getting 9.5mps on average so im happy with that. the thing is some homes will only get 1 or 2 mbs as the phone lines are old and that's all your ever get. i do think in those cases they should only charge for what you can get. some people are paying for 20+mps but can only get 2mps though there land line!. its the word unlimited that i dont like as in most cases its not.

Matt22 September 2010

I'm with Orange, so decided that before I leave a comment I would check the Orange broadband site to see what speed I should be getting. It is really useful, as it tells me I have a measured speed of 14mb - (the test on here says 6mb, and it is 5:30pm so not bad). It also states: "If you are in an Orange broadband network area, our fastest speeds are up to 20 Meg. Outside these areas our speeds are up to 8 Meg." Am I in an Orange broadband area? lets look at the map.... except, no map. I'm assuming I am, as they have measured my speed at 14mb. If I didn't already have broadband with Orange, how would I know if I was in this magical "Orange Broadband Network Area" - I'd definitely want to know before I signed up.

Pete22 September 2010

I dream of speeds like 3Mbit/s. Early evening it is down to 30Kbit/s!!! Late at night it occasionally goes up to 300Kbit/s (and I mean occasionally. Rubbish service (Sky but through BT equipment).

Peter22 September 2010

Download approx 2.4meg and upload 760k on O2 but manage OK. Best bit was BT calling me this afternoon and telling me I couldn't have more than 2 meg and offering it me at more than what I pay now !

Matt22 September 2010

I've ran the test a few times and my "up to 20mb" broadband with BT has given me a best speed of 1.43mb, which is shocking!!! I used to have cable before moving home and during the 3 years I was with what is now Virgin my speed doubled every year and my bill remained the same, which I could not fault. Now in a new house that doesn't have cable only ADSL I can only get approximately a quarter of the speed I used to get yet I'm paying more. Hopefully this network upgrade includes the area I live because the speed is pathetic!!!

Adrian22 September 2010

I changed to O2 because of their great customer service but this has now become Crap. I am getting 0.5mbs not what they promised and my Unlimited service I pay alot of my hard earned money for is apparently not unlimited. Their customer service is Complete Rubbish and there awnser its BT's fault and If you are not happy go somewhere else ! cheers O2

dcj_78622 September 2010

we pay for 20mb but we are only getting 2.45mb wat are they playin at

Trevor M22 September 2010

just run the test and for my virgin media 20mbs cable service the results are disgusting. 0.96Mbps Down and 0.7Mbps Up. I know this is during a so called busy period (appx 9pm) but less than 1 20th of the speed quoted/paid for is a complete con and virgin media should be ashamed i will certainly be making sure people know of my results and steer clear of virgin media

Steve 22 September 2010

I changed from BT to talktalk due to their lack of help when I had problems with speed. Several months into talktalk and hey guess what the same realy slow speed and unreliable connection. Why dont somebody start up selling a good broadband service and charge a premium for reliable service, I am sure they would have allot of custom

john kriger22 September 2010

I was getting speeds of 5m using virginmedia 20Mb this increased to 15-16 during period 9 am to 4 pm. today i had installed virginmedia 5mb and was shown at the end of installation (about pm) an internet test using BBMax showing speeds of 50mb i just run your test set up and it just exceeded 20mb a big difference

Richard22 September 2010

We were with Tiscali with; line rental at £9.35 pm and 2Mb Unlimited Broadband and any time talk, which include free calls to uk numbers, at £17.01 pm thats £26.36 pm altogether for phone and broadband, now TalkTalk have taken over Tiscali, at first all seemed ok, but on Monday 13th September 2010 our internet was so slow you could not do anything, if you wanted to watch a video on youtube or on the iplayer the video would constantly stop and have to keep buffering, the only way around this is to download the video and then play it, it would take ages for any website to load and on some occasions we would get the server timed out or page unable to load, at first I thought I would let the problem resolve itself, so when it was still not working on Tuesday 14th September 2010 I rang TalkTalk, the advisor on the phone told me to go to www.speedtest.net, I did this and our download speed we 0.11Mb/s and upload was 0.05Mb/s the advisor could not find anything wrong with our line so escalated the case, I was told someone would ring back between 1 and 3 the next day, however no one did, in fact I was out when they rang and about 8:40pm but when I spoke to the advisor, on Friday, they told me that TalkTalk are moving all of Tiscali customer over to the TalkTalk network and this would take a couple of months, they did ask if I had noticed any improvement in the speed of the internet to which I said, "only slightly", they told me that they asked BT to upgrade the line for them which is why the speed had improved a little. They then said words to the effect that we would be experiencing slow speeds for a month or 2. I have been doing the speed test at verious times and here are the results: 14/09/10 @ 22:52 - Download 0.83Mb/s, Upload 0.37Mb/s 15/09/10 @ 12:10 - Download 0.61Mb/s, Upload 0.37Mb/s 16/09/10 @ 09:50 - Download 1.04Mb/s, Upload 0.37Mb/s 16/09/10 @ 11:35 - Download 1.03Mb/s, Upload 0.38Mb/s 16/09/10 @ 12:27 - Download 1.35Mb/s, Upload 0.38Mb/s 16/09/10 @ 14:47 - Download 1.47Mb/s, Upload 0.38Mb/s 16/09/10 @ 22:01 - Download 0.86Mb/s, Upload 0.38Mb/s 17/09/10 @ 11:45 - Download 1.37Mb/s, Upload 0.38Mb/s I also did a few of these speed tests on the iPhone and here are the results: 15/09/10 @ 19:19 - Download 0.02Mb/s, Upload 0.36Mb/s 15/09/10 @ 22:22 - Download 0.19Mb/s, Upload 0.36Mb/s 15/09/10 @ 23:46 - Download 0.27Mb/s, Upload 0.36Mb/s 16/09/10 @ 23:15 - Download 0.30Mb/s, Upload 0.36Mb/s 17/09/10 @ 19:44 - Download 0.49Mb/s, Upload 0.36Mb/s 18/09/10 @ 00:58 - Download 0.48Mb/s, Upload 0.36Mb/s 18/09/10 @ 09:14 - Download 0.56Mb/s, Upload 0.36Mb/s 19/09/10 @ 20:25 - Download 0.20Mb/s, Upload 0.36Mb/s Obviously we are not happy with having to wait a month or 2 for normal service to resume and we are seriously thinking of switching, especially if we could get on the same sort of package we had with Tiscali but slightly cheaper

richard shackleton22 September 2010

Wanted to vote on speed but only options were faster or slower. As I'm paying for 10Mb I expected to be above 9Mb and I was so my speed is as expected.

Nizz22 September 2010

I have had nothing but disappointment with Virgin, talk talk and now sky, all claiming speeds that they have never met. I feel that internet bills should reflect what speed you get and that the internet exchanges should be maintained much more. Look at South Korea and their 100Meg standard!!! Catch up Britain!! I'm now joining a site called SAMKNOWS and hopefully joining another battle to get ISP's to tell it like it is! Keep up the good work Gadg team!! Love the show and the fun you guys have!

Rich23 September 2010

I live in Sheffield, just done the test at 00:20 and got an upload of 0.23 and download of 0.17 on a hard connection! Royal Mail would be faster...

Tracy Scott23 September 2010

We all know that when a company's says up to a certain speed, translation is you can get anything up to that speed. Just like in a clothes shop when a sale advertised items for £9.99 or above it does mean we should expect everything for £9.99 nor do we campaign about this wording. Don`t see the point in removing the phrase 'up to' since speed vary from house to house a supplier would never be able to advertise apart from to say 'we sell broadband'. Think we should really be campaigning to up internet speeds rather than just rewording ads after all they do what they say on the tin 'up to`. Just removing this phrase alone will not change the fact internet in the majority of the UK is slow.

Gemma23 September 2010

I have tested at various times using various sites, and the best speed I've had is 1.45 Mbps download and 0.4 Mbps upload. My ISP (BT) advertises speeds of up to 20 Mbps, and when I access their network centre on the computer it always says 54 Mbps - surely this lying can't go on?! After a week of testing, I am switching ISP today - fingers crossed it makes a difference.

Jonny Mottram23 September 2010

Paying for 16meg on sky and getting less than 3 :-(

M. J. Thompson23 September 2010

I have tested my connection speed using a variety of test sites over a 2-week period, totalling 16 tests on each site. The Gadget Show test consistently returned download values between 30% to 50% lower than the best results from other sites. Some of your voters may be being misled by this. I am also suspicious of your upload results which always returned exactly the same value, slightly higher than the other sites. Why is there not a button for "as expected" or "acceptable"? My connection is nominally 8Mbit/s and the best result I get is a shade under 6Mbit/s which is neither faster or slower than expected so I didn't feel able to vote. My ISP also publishes the details of the way they manage the network speeds for different user packages at different times of day.

matthew goss23 September 2010

I have been paying Sky for a download speed of 20mbps for over a year, I ran the gadget show test and discovered i was getting a max of 1.7mbps. I was so disgusted that I called and spoke to an engineer, by the time I got off the phone my download speed was up to 17.99mbps. It was all because someone had put in capped speed of 3mbps when I signed up, so it's worth telling people to check with their provider.

999CHOPPER23 September 2010

Sky tested my line & promised line was capable of 4.5MB. Having used your broadband speed test a number of times my top speeds were - 0.86mb Download 0.5mb Upload. VERY Disappointimg !

dave23 September 2010

With talktalk they stated 3.7 I'm getting 2.4,When with BT, download was 3.5 but their customer service are terrible and there charges are well over the top.

Paul23 September 2010

Im on a BT line and my ISP is AOL. Recently my speed had dropped to under 1mg and im supposed to get upto 8mgs. Got in touch whith aol and they suggested that the filter fitted on the line was faulty and to change it. Being a bit sceptical I did this...........and it worked. Its back to 5 to 6 mgs. WELL HAPPY. Worth a check if yours is doing the same.

Martyn23 September 2010

I'm with Virgin media. My test result was 1 mbps down, I should be getting 10mbps. Its very rare on testing the speed that I will actually get that kind of speed. Outrageous.

Lee 23 September 2010

just done broadband test. I have virgins basic broad band and that is up tp 10mb. My result are download 5.5mb but upload 0.47mb Test time 20:10. I think the download is ok for the time of day but the upload is shocking.

Nadine23 September 2010

Disgusted completely !!! i was told i COULD get 20 meg bb and they even did a test stating that at most periods i would get around 14 meg in doing this test my upload was 0.12mbps and upload 0.24mbps hmmmmmm this looks like a HUGE drop from the mere 14 that virgib told me I WOULD get rather stirn letter off to them in the morning along with a phone call and complaint :/ thank you guys for helping me open my eyes to this rip off :D xx

warren gillespie23 September 2010

i was shocked when i tock the test to see that i was only getting 7.15mbps when i should be getting up to 24 mbps when i oragnally paying for 8mbps and up graded to the faster speed

Phil23 September 2010

Have been well and truly annoyed by the speed of our internet for years but we thought that it was so slow because the hole village had slow internet. However at about Christmas time I asked a friend of mine that lives down the road form me what speed he gets, he said about 3mb. Now take a look at our speed, on average 0.4mb but can be as slow as 0.2mb. We contacted our ISP (orange) and they told us that there was not a lot that they can do as it was up to BT to improve wiring and they would not do it. I was not happy about this so we have been gathering information till recently. We have found trough line tests and other such that the reason that our internet speed is so slow is due to the wire that comes to the house form the junction box on the pole outside. We now that the rest of the street can get 4mb and some 6 or 7mb. Over the last week we have been trying to talk to someone ether at BT or Orange but we have just been fobbed off every time. We have tried to talk to a BT engineer, Orange engineer anyone but even if we find someone that tells us that yes the wire needs to be changed they then tell us that it is not them that can do it. In short BT don’t want to provide me with the service that I should be getting because they don’t want to do the job that is there’s to do. Can you help me? Thanks, Phil.

Greg24 September 2010

I get my full 8Meg. People complain about your there speed but remember there is a number of factors, distance from exchage, quality of the line, router you are using and internal wiring and many other. It says up to 8Meg it does say you will get 8meg to think everyone gets 8meg is just plain stupid. There are plenty websites that will give you an estimate of what you can get but bare in mind these are estimates based on distance and not line quality

Russ24 September 2010

I was on a 2mb BB with Virgin but mostly only got just about 500kb in the afternoon or evenings. Virgin said this was acceptable as it was up to 2mb. Upgraded to 10mb with Virgin and now get 10mb this morning but was at 2,3mb last night. Still not really brilliant is it.

mark mawson24 September 2010

Download 7.6 upload 0.83

dave24 September 2010

just tested mine and was suprised by the results up until a month ago i was with sky broadband and was only achieving 8.2 meg download eventhough i was paying for 20meg now ive switched to virgin im getting 18.8meg and paying for 20meg.Are sky value for money i think not they might as well say they can get up to 1 terrabite coz until someone changes the way isp's advertise there broadband people are going to get sucked in by the advertising

Danny24 September 2010

Paying for 20mb broadband through o2, router constantly says it's synced @ 19136 downstream and 1304 upstream, these figures never fluctuate according to the router. However my speedtests and ps3 are giving fluctuations between 2 and 9mb, 9mb being the fastest speed I can attain. How are they making my router say different as i've been complaining for years now and had engineers out etc.... then one day they said your getting 20mb and they just seemed to pick a number and that number is now set in my modem router and has no relevancy to the speeds im actually getting.

simon ward24 September 2010

We are on sky who advertise up to 20mb speeds and I have done 3 tests one at 19:00 and that was 1.92mb, the next at 21:00 and that was 3.42mb and the latest one today at 17:00 and that was 5.67mb

terry haynes24 September 2010

With VirginI was getting 10mbs during the the day but come 4pm it started to slow down, sometime too less than 1mbs at 8pm. kept ringing up to complain. Finaly they sent engineer out who ended up giving me a 50mbs modem so that i could get 10mbs all day :)

Ian24 September 2010

Never mind the download, my 3 HSPA dongle UPLOAD is 4 to 5 times faster than my talktalk home broadband!!! Home bb: downlink around 4 to 5 M uplink around 200 to 250kk 3 dongle downlink around 1 to 1.5M uplink 1 to 1.25M Both averaged over 5 tests at different times of day Focus on just download speed definitely needs to change, esp for interactive gaming!!

Chris24 September 2010

Took your speed check, I'm getting 0.5Mb when I'm paying for 12Mb broadband, which according to my ISP my line is perfectly capable of. I STRONGLY STRONGLY DO NOT RECOMMEND ORANGE ISP. I'd rather be on dial up.

James24 September 2010

Just ran a test and I got speeds of 0.12 Mbps download and 0.34 Mbps upload so I think you will agree that my ISP AOL is total cr*p! If anyone is looking for an ISP please don't choose AOL. If you have a problem you will have to ring a call centre in India. You won't understand what these people are saying and they won't understand you but hey, that's AOL for you. You will be asked to jump through all kinds of hoops like changing filters and ringing back which is a favourite. When you ring back you get someone else when you eventually get through and you will have to start all over again. Then they will ask you to run three speed tests and ring back again. Then they will ask you to run more speedtests using the yellow cable instead of wireless and ring back. The result of all this is that you get a download speed of 99 Kbps and are told that your maximum speed is 250 Kbps when you are actually paying £14.99 a month for 'up to' 8 Mbps. Oh and by the way if you complain to AOL they will offer to reduce your monthly charge to, as in my case, £9.99 per month. Some have actually managed as low as £7.99 per month. For that they wanted me to sign up for another 18 months of AO hell. I told them to stick it.

Joe Wager25 September 2010

I'm currently paying for 50mb broadband from Virgin. I've now performed the test at various times of day and have recorded a maximum of 6mb download and 1.3mb up. They'll be recieving an angry phonecall later on for sure...

Paul25 September 2010

For me you are campaigning against the wrong thing - Almost ALL ISP claim "Unlimited Downloads" yet some claim a 'fair use policy' or 'capping' at as low as 1gb. The word unlimited is not ambiguous. IT means WITHOUT LIMIT. How can these ISPs claim UNLIMITED then cap it? I don't so much mind the capping - JUST BE HONEST! It would be like McDonalds stating 'UNLIMITED REFILS' but then stating they have a fair use policy of 1 per customer! GET REAL! PLEASE add this to your campagin - I can't even see how claiming we have unlimited downloads and then capping or even charging more is even legal!

Sw25 September 2010

Tried 3 of the test sights and got differing results:- 1) The gadget test = 18mb download 2) Speed Test = 5mb 3) Broadband test = 5mb Which one is right?

Raymond Hamley25 September 2010

Jon, I recently had a shock when I was with my sky broadband, I was expecting 10Mbs download but in actual fact i was getting 0.3Mbs. So you could imagaine my frustration, I swiftly changed my provider a month ago to Virgin Media and remarkably i was able to get 17.7Mbs download, but over the past 3 days my speed has come down to just 5.5Mbs, so again I am getting very frustrated. I have just done your online test and the result was a 5.7Mbs download. What are your thoughts??

Pete Dawtrey25 September 2010

Woooooo speed!!!! 1.71 download. 0.6 upload at 3pm on a saturday using Sky.....

sukicat125 September 2010

Just had BT Infinity installed and getting on average 29.40 DL and 8.73 UL not quite the Advertised Speeds 40/10 but still a great improvement on the old System about 4x has fast ..and the cost was only a couple of quid extra from their normal system well worth the cost and recommended if or when you can get it in your area.

xavinfo25 September 2010

speed just 1.71 up and 0.5 down with sky although speed has always been slow here although I live in a city not countryside. I have allways wondered though does anyone actually get the 20 Mb speed , without living in the exchange or being the managing director of the company?

Joey25 September 2010

AWSUM ... paying for 10 mb/s download 2.3mb/s upload below 0

Homer-j25 September 2010

We have Virgin Broadband and we are supposed to get UPTO 10Mbps, having taken the test over 3 or 4 weeks it has consistently come out @ around 8.5-9.0 Mbps download and 0.4-1.0 Mbps upload. This is fantastic, at least you get close to what's advertised with Virgin.

John25 September 2010

Tested last week and got 8mb on virgin Media due to problem with conection got a new modem from them just tested and getting 18mb not bad as i pay for 20mb but could be better

michael26 September 2010

On the BT website it says upto 20mbps... but guess what am only getting 1.1mbps and even on the BT Broadband website it says I should be getting 5.5mbps... I have tested my internet over 1 week during the morning, afternoon, evening & nighttime and it remains at 1.1mbps... what a great deal at near on £20 a month.....

Pittwall26 September 2010

Hi Jon, We are paying for sky broadband with 20mb unlimited and we are getting less than 1mb it's poo! Although i don't notice when playing oline with the XBox but I do with my PS3, also trying to down load movies and clips off youtube takes forever, it's not good enough.

Bryan Selby26 September 2010

12.28 am on a sunday and i have 1.58 download and 0.19 upload on a wired connection and this is with BT, plus the wireless signal strength sucks and i'm paying more for this rubbish than i did with Talktalk. Looking forward to my contract running out in December when i can change.

Jimbo26 September 2010

Having just done the test I pay for 10 Mbs with Virgin Media the download speed was 7.6 Mbs and the Upload 0.46 Mbs, but I do have a firewall on the PC

Chris26 September 2010

0.46 mbps at 1.15pm on a Sunday can't believe how bad it is!!!

dave26 September 2010

Virgin 10 MB ,after speed test result, less than half of their claim upload was almost non existent

Mark26 September 2010

Our good old BT broadband has always run ok apart from once a year we have to call BT as the modem switches channels and you can't pin it down at all. A few months ago I was playing on my PS3 and I kept loosing connection in the game..... I did a speed and connection test ? Our connection was fine, however our speed had dropped from an average of 5.8 Mbps down to 0.938 Mbps :-( I reset everything possible and after several hours I gave up. We should be getting ' UP TO 10Mb' we normally get between 5 - 6.5 Mb which is ok for what were using it for. I rang BT and they did the old reset stuff from there end but only to some small effect, we now only at very best get 2.993 Mb :-( which is better but why different from before ???? The entire BT thing is getting me down so I tried some speed tests at my friends house who is on SKY broadband there getting 6.6 Mbps and there further away from the exchange than where my home is from our BT exchange ? The only thing I have noticed whilst keeping an eye on the speed tests as I often do a speed test from my iPad and for some reason my friends SKY broadband seem to only keep connection to anything apple for between 5 and 20 minutes ????? I hope that the issue with ISPs is sorted soon as in todays growing world a stable fast connection is not just important for buiness but in our personal lives aswell. I think that ISPs should charge monthly for what you get, for example if your broadband is £14.99/month for 10Mbps and you get 10Mbps then you pay £14.99 but if you can only get 5Mbps then you should only pay £7.50....... why is this not the case. Good luck Gadget show.... lets get some results.

Johnny26 September 2010

53Mbps. Virgin Fibre FTW! Vast improvement on my useless BT *Up to* @ 2Mbps.

Johnny26 September 2010

I think alot of peoples woes also come from thier connection to the DSL hub. For example, the only way I can get my full 50mbps is to hard wire it to the router. All tests should be done this way as it eliminates the un-stableness of the wireless in your homes. On dual band wireless N (supposedly 300mps), I could only achieve 30mbps on the DSL. With a hard wired network, 50 all the way. This should be taken into consideration, and to be fair is why Virgin say they do not support thier claimed speeds over the wireless hub. Fair point I think. Either way, 50mbps is simply dirty, and I love it.

Lorna Perks26 September 2010

Virgin Download 8.99Mbps and Upload 0.46 Mpbs

Lorna26 September 2010

Virgin Download 8.99Mbps and Upload 0.46 Mpbs

ginnerbill26 September 2010

26/9/10 @ 20:30 Just checked my 20mb Virgin connection and had around 19mb, this on wireless. No too shabby. It gets bad during the day, 6/12mb but always better on ethernet. Would love to complain, but i can't.

Chris S26 September 2010

I've just tried the speed test and the download speed is 0.49mbps and upload speed is 0.15mbps and we are supposed to be getting 10mbps apparently. This is ridiculous I think we did better with dial up it's stupid!!!! :(

Paul26 September 2010

Just checked my speed again im on 50mbps download & 1.5mbps upload, the test showed 21mbps download & upload is 4.56mbps which is way over so im not complaining about upload just the download i did get 47mbps in the first 2weeks of joining virgin media but a day after the cool of period it dropped to 21mbps and has been the same scine very unhappy as i cant end the contract

chris douch26 September 2010

Hi just changed from talktalk to bt.i thought talktalk was slow.i was promised 10mbps at least 4mbps.just done your test im getting 0.25 average.it would be faster to post a letter than wait to load my email.one word ..CRAP.something has to be done to stop these con companies get away with it...

Emma26 September 2010

Just tested my broadband. It was slower than expected but only just. I'm with virgin media and paid for 10meg and i'm getting just under. I'm pretty pleased with the result for my internet connection :)

colin arnold27 September 2010

with sky on 20 meg package get 0.35 down 0.11 up sky say line tested and fixed at 0.5 wonder why ?

Chris May27 September 2010

Just tested my friend's Sky Connection with the Sky Test and Gadget Show Test at the same time to give: Sky Test Download: 3.168 Upload 0.448, Gadget Show Test 2.35 Download and 0.37 Upload

Tasha27 September 2010

Download 1.55, upload 0.5 Was told by a B.T. engineer that our phone line was very old and not capable of handling more than 1mb. Can an old phone line affect speed ability? Thanks for the speed checker, very useful!

Andy Grayson27 September 2010

My connection with Demon which should have been 8Mb started at 7.5Mb about 3 years ago and slowly crept down to around 2Mb in the past few months. I have switched to BT a week ago and so far it's holding steady at 7Mb.

Jeff27 September 2010

I have had an on-going difference of opinion for over four years with BT. When Broadband first came to this area, I was getting huge speeds of over 7 Megs but as popularity for connections grew, the facilities were never increased and the speed has gradually diminished to a low of 0.05mbps as the VP’s got more crowded... On their official test site, some advice about received speed is given and it says that as far as they are concerned acceptable limits are from 0.06Megs to 7.1 Megs, how can such a vast difference be acceptable? If I paid for 8 Gallons of diesel, I am not going to accept ½ a gallon am I? My Line profile has also changed and was at one point dropped to 4 from 7.5! If they insist on oversubscribing exchanges and refusing to update the equipment, they should be made to charge only for what we are receiving. This should be easily achievable, after all, they will soon moan at customers who go 'over the top' on their downloads threatening to charge premium rates for the ‘excess’ so they must monitor what we get, so it must be a simple transition to charge for what we get? Or even to start giving refunds for lack of service, I am sure this would soon change their attitude. A better solution would be to increase the available equipment to match the demand, they only reason I am receiving slow speeds is the lack of VP's at my local exchange, which by the way, was supposed to be upgraded to ADSL2+ last year, that has been deferred again to probably next year which is a bit like waiting for tomorrow! BT local engineers have always turned out and always done their utmost to fix my problem, the line between here and the exchange has been replaced and checked so many times I have lost count, my master socket is used for testing so much I am thinking of installing one specifically for line tests! I can’t fault efforts of the local lads, but they can do nothing about BT wholesales flat indifference and refusal to supply adequate connections at the exchange. I have been moaning at them for so long and anyone else that will listen that I am now being monitored 24/7 by Ofcom via Samknows which I hope will go toward a proper solution and stops BT from these abysmal practices. Jeff

Richard Joy27 September 2010

I have BT Total Broadband Option 3. When I first signed up I had a meager download speed of between 3 and 4mb, sometimes it even went down to 0.5mb. After I complained, I noticed a vast improvement, even BT's website changed and gave a higher download rate. I can honestly say I'm happy to be receiving between 9 and 11mb. Even though I'm happy, I am a greedy-guts, so I cannot wait for BT Infinity, however, its not going to be available to me in 2010 nor 2011.

ryan27 September 2010

download 16.28 megabites upload 0.7 megabite

John Stewart27 September 2010

I am paying Virgin for 10meg and my down load speed tested at 9.45 which is not a bad result at this time of night. When in the past I found I had to complain about the down load speed I was receiving Virgin always fixed the issue quickly and also paid me good compensation.

Lee Duckworth27 September 2010

Just taken the test and the results were awful. No more than 0.38 Mb on both upload and download speeds.. I just moved to a small village in Devon from London (where I was paying Sky £5.00 per month for very fast broadband speeds), and the local exchange here is not very up to date and so Sky are charging me an extra £12 per month for the privelage of having Broadband at "up to 6MB". What a fool I am for believing I was getting good value for money.

Martin Rawlings27 September 2010

I have Virgin up to 50meg - I'm getting 51.10 download and 1.64 upload all the time.. Test my speed at speedtest.net from Reading to London very happy with the speed 10/10 d(o_o)b if your speed is slow REBOOT your Modem or Wireless Router this may help your speed...

Martin Rawlings27 September 2010

I have Virgin up to 50meg - I'm getting 51.10 download and 1.64 upload all the time.. Test my speed at speedtest.net from Reading to London very happy with the speed 10/10 d(o_o)b if your speed is slow REBOOT your Modem or Wireless Router this may help your speed...

xX KEASLA Xx27 September 2010

i have virgin medias 50mb pack on this test i get 49.something down and 1.6 up on speedtest.net and broadband speed checker i get 51.something down and 1.6 up the only things i have to say is they need to get better upload speeds cos having 50 down is all good but if your up is no good then whats the point of having all that down we need better upload speeds but they are meant to be doing a 10mb upload i have been told so we will have to wait and see

Mark Gray27 September 2010

OMG!!!! Over the last few days I have been utilising the test and the results can only be described as shambolic, My partner is currently paying her ISP for up to 50Mb Superfast Broadband (There words not mine) and the best result I have had is DL 8.47 UL 0.47. I have obviously contacted the provider who will remain nameless for the time being, although they used to be called Telewest Comms in Scotland and they have stated that the line can only support up to 8Mb!!!!! I asked if the package can be downgraded to a more matched package at a saving of £12 a month and they have stated that it's only possible if we agree to pay the £60 installation charge that was waived 11 months ago at the start of the 18 month contract and £100 for the engineer visit!!!!!! OFCOM have been advised and im eagerly awaiting there reply.

robin27 September 2010

I'm with Vermin Media and get ripped off every day. I pay for 10 meg and never get above 5meg. most of the time its around 0.5 meg to 2.2 meg. VERMIN MEDIA what a rip off !!!!!!!!

chris28 September 2010

i have virgin broadband. im paying for a 10mb and im getting just over 9mb. seems fair to me. go fibereoptive, its the future

Martin Murray28 September 2010

Just ran another test today & it's a joke i'm with Virgin media & supposed to be getting 20meg, now today i'm not even getting 5meg at the minute.

John Speers28 September 2010

Weekday early afternoon and I'm getting 0.41M download and 0.71M upload!!! Very annoyed. I'm just about to contact my supplier and do some shouting. Could never have imagined it was anywhere near as bad as that. Thanks gadget show.

Mark Bendall28 September 2010

Hi, can you please tell me what is the 'upload' speed? I have a good 'download' (9.56) but upload is 0.56, I'm not sure if this is good or not? Cheers Mark

Ros Burrage28 September 2010

this is ridiculous!!! with BT i had 1MB. ok, not much cos my line's crap and no-one will replace it. BUT with TALKTALK its 0.44MB download and 0.23MB upload!!! No wonder it feels like I'm on damn dial up!

John "Neo" Stanley29 September 2010

I know on average using www.speedtest.net that I average 19Mb/700Kb Download/Upload to servers in Manchester. Was expecting a lot lower, though depends where the Gadget Show speed test servers are in the country...still happy with 18-19MB out of my 20MBit connection with VirginMedia, in fact if downloading open source etc. from Torrent streams, I can manage to get up to 23Mb!!! I install broadband and I still to this day have not seen a 20MB BT Line based connection exceed 10MB. I do pity anyone that can't get a fibre optic Broadband service.

Paul Channon29 September 2010

I get 2.22 & 0.44. I pay the same as my colleague who lives in town and gets 7.7. Now, it may be that the suppliers cannot technically improve this, but why when I pay for petrol by the gallon, beer by the pint (OK, also by the gallon!), and gas and electricity by their respective units am I so unfairly treated this way. In other words, "...don't charge for for what you cannot supply...". Simple. (Last word spoken in the voice of a meerkat).

Chris Hughes29 September 2010

I have Virgin 10mb and i recieved 9.89mb download, not bad...

James Park29 September 2010

I am supposed to be getting 8mg broadband. but earlier i got just 1.7mg. and just now i scraped 1. with a 0.4upload. which to be frank Sky. is pretty pathetic.

john30 September 2010

i,m with AOL as was, and pay for upto 8mp anytime between 2pm and midnite i barely get 1meg download and 0.02 upload only between midnight and 7am do i get fair speed of 4.5meg down and 0.37 up but this use to be worse than this untill someone told me about the iplate which is for older conection wall sockets, i payed £5 of a popular auction site and well worth the money. those who get poor connection may want to give it a try , and no i dont work for BT lol :), and it,s easy to put in no wiring just a couple of screws, very easy :).

Chris Dronsfield30 September 2010

Done the test at several intervals, its all ok as long as there's not a lot of usage, Download 9.5Mbps Upload 0.45Mbps but when there is traffic it drops to Download 1.1Mbps and Upload 0.22Mbps thats not what I pay for!! Tell VirginMedia to expand the bandwidth so everyone can get the service we are all paying for. Extremely irritating! All ok as long as you surf when no-one else is.

jason brooker30 September 2010

just took the test and i get between 15/17.5mbps just changed to sky broadband they say up to 20mbps so i am well pleased was with virgin paying for 10 and getting 9 ish so i was pleased with that aswell.mind you im only about 200metres from phone exchange which helps

Martin I30 September 2010

My "up to 8M" connection shows 6M down and .5M up - as expected, if not a little faster, as I'm not that close to the exchange. However, the speed depends on the length of copper wire from the exchange, not the actual physical distance, and this can make a big difference! Your best guess at the expected speed would be from checking how fast neighbour's connections are - could ISP's collect this information? I agree you should pay for what you get, and a minimum speed should be given.

Neil Cooper30 September 2010

I am on TalkTalks free up to 8 meg service. Your speed test gives a 1 meg lower figure than speedtest.net but the lowest on peak time figure I get is 12meg with the norm being 13+ meg with upload of 800+ K. Obviously very happy with this service.

RICKY BEADLE30 September 2010

HI i have virgin 50meg connection and get a full 50meg download and 1.4meg upload. so very happy < thats on a hard wired network. however on wireless its capped at 20meg that all wireless connections. so to be truthfull u need to have your wireless set up correctly or hard wire to get true speeds! rick

Michael30 September 2010

Paying full rate to bt for up to 20 meg Be happy for some one to email Me; and then perhaps talk on phone, would be very long letter to explain what bt have done to fix the problems, AND I DO MEAN FIX, IT CAN BE DONE. have had as low as 1meg and now up to 14 megs. Do have a report called BROADBAND MYTHS AND LEGENDS. Gives info on how the exchanges handle line speeds, such as RAMBO / MAX / DLM / BRAS / FTR / MSR / BBCR; I think to long to put on this page. Michael

akaka30 September 2010

0.02 meg upload 0.45 meg download crap!

Richard Holgate30 September 2010

We think the internet is going well when we get 1.8 Mb, and tested 2 weeks ago thats what we got at peak time. Currently, and on a regular basis , this drops to 0.47Mb even at 3am - c'mon BT whats going on?? If I reduced my payments to them by the same ratio I'm sure they would react very quickly. Trying to get through to them on the other hand is a nightmare, menu after menu after menu. Please, and I know its the Gadget show, please can we have humans in the system again.

Ray Dawson30 September 2010

Just taken the speed test results were 18.69 mbps download and 1.94 mbps upload with 3 pc on the same home network on the web at the same time with virgin media, will try again in a few weeks time but at the moment very happy with the service.

Ken Shortt01 October 2010

HI Checked download speeds on 6 sites and varied form 3.51 to 4.39 (gadget show site was slowest at 3.59)

Steve McCombe01 October 2010

Speed of 6.75mb download so close to 8mb Orange claim, but I do liv eclose to an exchange so would hav eto factor this in.

Genna01 October 2010

I'm with Virgin 10 meg line, just tested speed and got 9.63 meg which I'm pretty happy with though not impressed with the piddly 0.45 meg upload speed.

Ian01 October 2010

My internet is with Orange and I have there Livebox and its useless, if I connect more than one pc wireless/wired the box resets randomly all day disconneting me which is annoying. I had a replacent box and just as bad.

Duncan01 October 2010

3 weeks ago BT sent a message saying they were upgrading the service. They upgraded 2 weeks ago - got another message saying it was complete. Absolutely no difference whatsoever - I still get exactly the same 1.41 download 0.31 download - rubbish and I am paying for up to 20 megs!

Daryl Halladey01 October 2010

Just done test. I'm with virgin (fibre optic). Supposed to get up to 10mg i actually got 9.52mg so i'm very happy with results.

Karl01 October 2010

On Bt Broadband option 3 [8Mb] - results (fastest of 3 taken in the last hour) DOWNLOAD 1.67 Mb UPLOAD 0.37 Mb. So bad that online gaming is pointless (AKA lag to death). BTHomeHub reports 7.6 Mb (Yea like I believe that). As soon as another company offers service here I'm swapping!

Stanley Richards01 October 2010

I am with Virgin and pay for 10mbps but the best download I have ever got is 5mbps

pip01 October 2010

hi isp speed cant be better than virgin media as ive switched to them and have 50 meg speed with 48 the average:)

Gary Oliver02 October 2010

In every time that I have tried the test I have been more than half the speed that it should be. I wonder what would happen if I reduced down to 10mbps from the 20 I am supposed to be getting.

adam richardson02 October 2010

i tested my conn. at 7 am and it was only 0.39 yes 0.39 !! ,thats awfull,will try again later but not holding out much hope for a vast improvement

Nigel02 October 2010

0.2 mps up & down. I'm in carrot crunching Lincolnshire, only 2 miles from Lincoln, but cannot get any decent level of broadband. There should also be a campaign to get broadband in more "rural" areas. 3G is also out, no one wants the towers. With Government & Coucil cutbacks, more things are moving to the 'net, so more & more people will be worse off. Rant over!

Mick 02 October 2010

Your test - one of five different ones I used - showed my download as 6.8MB. The other four all showed 9.6 - 9.8MB. I did this at 11am on a Saturday.I did this 3 times so am wondering why your test is consistently showing slower? I'm with Virgin Media and very happy with their 'up to 10 MB' offering - who wouldn't be if they're only losing 0.4 -0.2MB !!

Kris02 October 2010

I get 10mb from VM and download during the test was 9.46... can't complain!

Hannah02 October 2010

We live 3 and a half miles from the centre of a major city, and are with BT. Internet won't even load this speed test, or the simplest of websites. Other tests give results around 0.15meg. We keep getting told it's because our modem is set up wrong...despite having several different ones installed by an IT professional. Also have priority cover for our phone line, but were still left for 5 days with an inaudible phone and no internet before we finally got someone who mended it......

dean02 October 2010

i am promised 20mb unlimited download speed from sky but am currently geting 1.71mbps download and 0.47mbps upload. how can they promise so much but give so little

mart Jones02 October 2010

the UK is like a third world country when it comes to broadband and the service by all companies involved is nothing shy of poor..

Tim02 October 2010

Tested 6 times. Never got more than 0.44 up and 0.33 down. Bye Bye AOL,Hello Virgin fibre optic.

Manny02 October 2010

Virgin cable connection, 10mb service and get 9.7mb download and 0.47mb upload. The speed is pretty consitant and does not seem to vary during the day.

Nick Owen03 October 2010

I have had a dialogue with BT for several years now with regard to broadband speed. I have been using thinkbroadband for about a year. Speed has increased slightly from under 2mbps to 4mbps. Because of BT's total lack of response, I sent them the results for the last year. BT checked my line and stated that I was getting 14mbps. I did two tests at 2am. BT speed tester gave 14.1mbps and within 5 minutes thinkbroadband gave 3.9mbps. You have no idea of the excuses BT came up with.

Chris S03 October 2010

With Virgin, they say up to 20mb acheived 16mb so not too bad, also don't notice much distruption when running up to 3 lap tops and a PS3.

Sid the Kid03 October 2010

I'm on Virgin cable, 10MB/s package. I got 9 down and .5 up at 11:30am on a Sunday morning which is entirely okay with me and fully meets my expectations. Normally it is reliable too, although I've had the odd outage here and there. Because I use a Vonage phone at home, losing my 'net connection is pretty noticeable.

PaulB03 October 2010

I'm on Virgin and I'm getting exactly what I pay for.durphar

Stephen03 October 2010

down;8.4, up;0.49. should be up to 20mb... called sky said link was crashing they dropped speed to 10mb and it became stable, the problem is the lousy B.T. cables.

dave03 October 2010

Download speed 0.86 Mbps, upload 0.33 - all`s well with the world. Download speed is now 0.07 Mbps (yep, 0.07Mbps, honest), upload 0.28 - not all is as it should be methinks. So much for TalkTalk who today advised me AOL customers are joining them over the next couple of days and to ring back in two days time when their diagnostic equipment will be back on line. Can it get much slower or is it a sinister plan to slow the world down or do conspiracy theorists think `they` have it in for me? I remember now, www stands for `world wide wait`. Help.

Matty03 October 2010

0.68 download speed not much better for upload, on the sky up to 20mb package. Fuming and feeling conned. Feel completely conned, they told me I'd get a better speed when they switched me over at the beginning of the month. Broadband Happily Ever After, my ar*e!

bernie dalton04 October 2010

just completed the broadband test - 2.38 download & .99 upload speeds................. thats awful!!!! its 7am so traffic use wouldn't be that heavy, why is it SO slow, I'm with bt but in truth this is very disappointing to say at least, other countiries have their download speeds in the hundreds this is not even in the tens!!!!

mick musgrave04 October 2010

i pay £7.50 a month for sky broadband's upto 20mb service and just took the speed test and have discovered i'm not even getting 1mb!!! shall definitely be contacting sky.

Paul Davies04 October 2010

Really bad and inconsistent speed tester, I consistently get 10MB+ with my BT line (advertised as up to 8MB) and I am really happy with it, better than advertised. Your speed tester showed me as having 4.9MB and at most 8MB all the others I have tried always come back at 10MB+ at all times of the day. Get a reliable test from at least 2 sources before you have a go at the ISP. P.s. whats wrong with UP TO ? It's obvious what it means you'll get up to XMB maybe you should complain to the advertising standards authority that i'm getting more than i'm paying for ;) just a thought.

Michael mcallister04 October 2010

Hi there i design websites for a living so i THOUGHT i had a Mbps least that's what i am paying for from virgin media. After doing the broadband test numerous times i compared the results and i am only averaging out at Mbps bit of a jip i thinks. Anyway i don't know if you have covered this Jon but i have got a sneaky feeling that the company like wwwspeedtest.net is giving false results. That company showed my Mbps at 23. And yet this one shows a Mbps average. if you ask me speedtest.net is run by the internet providers. Anyway thank you for opening my eyes to this. Regards Michael B@dgers Web Design Agency

Ryan04 October 2010

I pay Virgin Media for 10mb BB a month and the result said I was getting just over 9mb. Thats on a wireless connection.

Charly SkunkWeed04 October 2010

B.T. have offered me 40mb Fibre Optic broadband , with an estimated speed of 6mb to my house. Why can Sky not match this ? I am currently on Sky Unlimited Broadband with speeds of "up to" 20mb speed "depending on the capability of my phone line" I am only getting a MAXIMUM of 2.5mb (which i NEVER get , it's more like 1.5mb) If my phone line is now capable of supplying me with 6mb due to B.T. upgrading their lines to fibre optic , should i not therefore be getting this service via Sky ? p.s. this is not a complaint on the "up to" debate , its the "depending on your phone line" thing i am questioning.

gerard edmond04 October 2010

Have had problems with talk talk since switching over last Tuesday,internet strength so low as to be no use at all .Spent many an hour on the phone to talk talk and a friend of mine advised me to fit the spare phoneline to modem converter to any spare phone socket in the house and hey presto 6mb of download speed from nowhere.Luckily he works in computers and knows that talk talk know the answer to this problem but they do not tell their customers Regards Gerard

Mark Griffiths04 October 2010

My download speed is slow ansd was informed it would be over 4mb and only getting 1.4mb

Patrick Christie04 October 2010

My ISP says I should get 54mps but I get 1.81mps - download and 0.37 - upload

James04 October 2010

My internet speed peaks at 1mb! We were not told to expect this until after we had got the package. We were on the phone with our isp loads and it was only then when we got 1mb we started with 300kbps. Switched provider to BT because my old isp never spoke with them i had to act as a middle man. Now speed has gone down again and BT's call centre won't talk to BT Open Reach! We now have called so many times we have the direct number of the BT head of customer services, he said he would take care of it personally we then got a bill for our broadband on BT but our phone bill was still with our old isp! Looks like not even the head of customer services can get things done. Speed back at 1mb now but what a carry on.

nick04 October 2010

i have just moved house, (winwick/warrington), the best broadband from any isp is 0.5mb, there is no cable. Please, please help me, how can i get BT or cable into the area. Contacted BT and they were not very helpful, can i contact my local MP. In my old house i got 6mb broadband. please help, i get faster access on my mobile :-0

John Connor04 October 2010

My ISP is Supanet and I'm getting a speed of 0.08Mbps, rubbish!! Supanet say it's BT because of my phoneline, BT say it's my ISP!! How can I get a decent service?

Jim Davies04 October 2010

I pay for upto 10Mb with virgin, Several test later at various times and average is 9.55, Well happy with that, forget bt talk talk etc

Chris Fowke04 October 2010

My ISP provider is BT, recently moved to a new house and my Broadband speed is .24 download and .34 upload, a disgrace, in my last house where I had around 3 meg I was called all the time asking if I wanted to upgrade, since I moved to the new house and complained I haven't had a peep from BT, they are rubbish and don't care..... :-(

Leon Kelley04 October 2010

Using this speed tester, I get exactly the 10Mbit I pay for, no surprise as I have never had any problems with Virgin, however, I have been using speedtest.net for months now, and regularly, if not always get test results with 80-90Mbit download speeds, what is the deal here???? It seems to sit at 5-10Mbit for most of the test, then peaks for a few seconds before giving me these high averages, looks promising but wouldn't trust it, who knows what you can trust??

ron05 October 2010

down load 0.13 up load 0.24 think i've the worst

pippyboy05 October 2010

My advertised downloadspeed is 8mb. The speed i was told my line can handle is between 1 and 5mb. The actual speed i get is 2mb on a good day

Mike05 October 2010

Less than 1/2 speed downloads with firefox and safari browser. However 1/4 speed! using Chrome. In the middle of the day seems the quickest. I have not stayed up all night to get a faster speed but then thats not when I use it any way.

Boyd Hindley (first name Kenneth)05 October 2010

Hi I tested my speed with your tester and got a much faster speed than I thaught I would, about 4 weeks ago I was getting only 0.87Mb/s fortunately the main distibution box for Virgin Media is just across the road form my house and I caught the engineers working there and asked them why this was they told me that there was a fault that was causing a lot of noise on the line !, It seems that they must have fixed it as your test showed me to have 9.7Mb/s now but it's only 11;00 in the morning, so I'll test it again later and let you know. Regards Boyd.

Dave Lowe05 October 2010

im getting 5.16 download speed and 0.72 up load speed seems ok most days and never had any problems really

Cate :)05 October 2010

my broad band was sooooooooooo slow i am sooo upset love the show!!!

jason milton05 October 2010

shocked only 1.95meg from orange

paul05 October 2010

My ISP is Pipex, now TalkTalk, and I pay for an unlimited 'up to 8mb' package. Although I was told I'd receive 3.5mb when I signed up, 1.5mb is the fastest I've ever received. Yet I know neibours who are connected to the same telegraph pole that receive 3mb plus. I've had all the usual excuses from TalkTalk about internal wiring, distance from exchange etc. In the last few months the speed has dropped to 480kbps down, 350kbps up, sometimes dropping to 125kbps and at one point plummeting to 40kbps! I've used TalkTalks own speedtester regularly for the last two years at all times of day and night and my speed is just as slow at 4am as it is at 4pm. I've had the mastersocket in my house changed as well as the cable leading into my house from the telegraph pole but it made no difference whatsoever. Numerous phone calls and emails to Pipex/TalkTalk has had no result at all. There's no cable option around here and even though I live only an hours drive to Liverpool or Manchester, I'm connected to an antiquated BT exchange (Aberconwy, Nth Wales) that doesn't have local loop unbundling so changing my ISP probably wouldn't make a difference. Talk about 'digital apartheid', it's more like living in Albania here, except everything costs 10 times more!!

Vince06 October 2010

Took the speedtest. Package through Sky Broadband - Upto 20Mbit Unlimited Download Speed - 16.63Mbit Upload Speed - 0.66Kbit Overall I have found that this is average for my particular line, although I live around 550 meters from my exchange as the crow flies it is a very long line underground. I tought it was worth noting that I did have to make countless of calls to Sky each and every night in order for them to get the speed to this level, this proves ISPs CAN do something about it, they just choose not to. Whether peak or off-peak the speeds above do not change which suggests that it is not being 'traffic shaped' or 'limited' in any way. Well worth getting on the phone every day until the speed issues are resolved, it can work unless there is really a problem with the telephone line.

david ward06 October 2010

PILOT TESTING VIRGIN 100MB hi john just thought i would post my results i am beta testing virgins new 100mbps service and we got directed to your speed tester i managed to pull 66.19 download 8.6 upload thanks for the testing software

Kambiz06 October 2010

I pay monthly to Virgin Broadband. Recently I noticed that the speed of my internet has reduced. I test it today and I received the following results: Speed Test Result - 0.49 Mbps (down); 0.16 Mbps (up)

Ryan Williams06 October 2010

Have done several tests at different times and am getting 9.55mb on pretty much every test. Thats for upto 10mb wireless broadband with Virgin Media.

Patrick06 October 2010

My download speed was 0.12 and my upload 0.34 please tell me this is a joke Patrick

Tony07 October 2010

just switched to bt infinity up to 40 meg download and 10 meg upload they promised me a min of 19.8 meg download and 8 up load , test result was 34 meg download and 8.1 up so im happy as long as it stays this way

jasmine mcgovern07 October 2010

i got 8mg which what sky told me i would get when i join them. they do advertise 20mg but when you join them they give you a true reading for your area which i think is good.

Drew Wilson07 October 2010

I'm currently on Virgins so called XXL (50Mb) Broadband service and performance is highly irratic. Having used the Gadget Shows and other speed test sites over several weeks, the only time I can see anywhere near 50Mb is early in the morning (before 8am) when speed tests show between 45 and 48Mb but at most other times, speeds are significantly slower with 20-25Mb being the norm. In the evening, it regularly drops below 20Mb. That's less than half of the advertised speed. Complaining to Virgin is useless as they claim they can see the link at 50Mb which is exactly what you would expect as they test the link speed to the modem and not the actual throughput or download speed. I'm very disappointed with the service overall.

Chris B08 October 2010

Mine suggests speeds of up to 8meg, I get almost 7 download at quiet times, which I think is pretty good. However upload of less than 0.5 is pretty bad.

Leigh08 October 2010

Upload speed from virgin media is 1 mb. Download 20mb sec Fantastic!!!!!

Phil08 October 2010

Just got my brand new broadband bundeled in with Bt Vision. Tried your speed test and got 0.71. Thats SLOWER than i had before. I live approx 500mtrs from the exchange. I am not happy. I will give it 48 hrs as adviced and if it doesn't go up then it will all go back!

paul wild08 October 2010

I had sky call at my house two week ago they said that with them i could get sky hd and phone and up 20mb net for £20 but when i ask him want is the will i get on the net were i live he said he dosnt know when i phone sky they try two tell me want i get but after i kept asking them they told me it was only 3mp.

Ally08 October 2010

Brand new ISP for the first time for my elderly father to watch programmes on iPlayer etc. Father's house is within one mile of nearest exchange, not that it could be as simple as the crow flies. A few checks with ISPs were all around 15mbps capability of a possible 20mbps capability (in the adverts anyway), during initial investigations via my basic-ish laptop. Decided to go for it. Day one - Received hub, plugged in and everything was very easy to set up and connect. I did a few speed tests just to see the speed and all reported about 7mbps. Brilliant but then I thought not great but fair enough, fast enough to do the job I wanted it to do for my father. I set up a programme about saving the oceans via laptop and iPlayer and I think Dad enjoyed it. Anyway, another programme was selected. The screen changed a couple of times, then it changed to the programme page. Programme started to play then stopped. Circular timer in middle of screen for a minute or so and then started to play again but only for about five seconds. Then the Circular timer appeared again for a minute or so and then the programme started again. Then...... you get the drift. Tried to pause it and see if it needed buffering, no joy. Checked 'save' settings in the player settings and changed it to unlimited, no joy. I'm no expert but I hope I can figure my way out of some pc or tech problems, but this I just couldn't figure out. Day Two – Opened iPlayer and Task Manager, Networking tab and tried programme again, but it was the same problem. Tried your speed checker and it reported, wait for it ....... 0.13mbps download and 0.36mbps upload. Lol, then, oh I thought, but didn't have any more time for more checks. Day Three - Tried a few speed checkers and all reported same as you. Followed all instructions down to the letter; filters, removing extensions, resetting hub, etc. Tried another laptop etc. still no joy. Everything reports the same speed. Tried everything I can think, grrr. Day four – all still the same, well almost. There was an improvement to 0.49mbps. Called their customer support and after they did some checks, I was told: the speed was reduced by them deliberately and I was a lucky customer as equipment was being upgraded on the line at the exchange and after 10 days it would be giving me the full 15mbps, as stated in the advert, and that this was standard practice. I think this smells bad but prepared to wait to see what happens. I don’t understand why when we first connected we were getting about 7mbps and able to watch a streaming video then after an hour it was reduced to 0.13mbps. If equipment was to be upgraded why was this not done at the time of the installation/activation date? I did ask if Ofcom was aware of this ‘standard practice’ and was told they were aware of it. Mmm, I wonder. So, according to (**) ISP, on the 15th October 10, we should have full broadband at 15mbps or more. So we’ll wait and see if it does increase to the 15mbps as I was told and if not, then it’s not really fit for purpose or sold as advertised and may decide to terminate the contract, which would be a pity. (PS – I v.sorry for the ramble above!) (PPS - love the show, never miss.)

jeremy noble09 October 2010

BT broad band speed. Down load 0.44 upload 0.36.just tested,connection lost twice a day. Bt sold me broad band with a speed up to 2.mb which would be faster than my current mobile broadband. However i am now on a 18 month contract which is twice to cost and half the speed to the mobile broadband. Nice one bt,not sure welcome back comes to mind.

Gary Keena09 October 2010

Jon, I was told when I signed up to Sky 'up to 20mb' that my connection would be between 6mb and 20mb... just did the test at 14.11 Saturday. the test showed; 5.15 down and 0.53 up :sadtimes: Shouldn't we pay a % of the advertised price comparable to the recieved product? Gary.

debz10 October 2010

iv spent 3 months complaing to talk talk about my boyfriends broadband , how it wont stay connected an how slow it is an they av made no effort at all to be helpfull, it's been you av set it up wrong , it to close to electricals , the phone socket is in the wrong place ,it's you wires they are faulty, the phone is interfering with the connection blah blah .....so i took this braodband test an my download is 0.04mbps and uploads is 0.04mbps , so again spent another hour in a queue then half hour bein passed around only to be cutoff so did all again an then had to hassle the person i was talkin to to do a line check . to which he came back an said oh your line as gone into safety mode hmm not sure why but will be resolved in 24 hours . guess what a week later still not sorted , test giving same results an now cant even get anyone to answert the phone at talktalk 2 an half hours in a queue argghhhh ... anyone got any ideas plz help !!!!!!!!!!!

Conor MCDermott10 October 2010

If you pay for 20mb broadband the ISP should be forced to give that speed all the time what there saying if you buy a ps3 you will get n64 instead It is about time all ISP to be told what to do and like it If not the have to compensate there customers for a poor service keep the good fight going guys

Graham10 October 2010

I amazed to be getting 12meg on TalkTalk and yet my friend also on TalkTalk is only getting 750k!! How’s that work???

ADAM10 October 2010

I have tested my connection speed and I am on an "upto" 8mb service and I have a 4mb speed. I think this is what is really expected with these "upto speeds" considering my distance from the exchange. More seriously for the show is that Talk talk and sky have both sent me letters telling me they can give me upto 20mb at my address. As for as I aware they have not upgraded the exchange to give me this so this is completely false advertising. My exchange is in Barrow-in-furness, please investigate this claim.

Connor11 October 2010

I pay for 20mb sky connection and my speed test results were: Download:-0.64 Upload:-0.34 stupid i am going to phone them up and have a word about giving me a better service ect

Stewart11 October 2010

I am paying for a 16mb/s connection and the test is telling me my connection is running at 3.15mb/s with a 0.36mb/s up speed. This was tested at 5pm. File download speeds are usually extremely poor with the exception of downloading from sites such as microsoft. My ISP is AOL(Carephone warehouse)

Anonymous11 October 2010

I am paying for in excess of this Download 2.3 Mbps Upload 0.37 Mbps This is BT

Michael11 October 2010

1.03 mbps download speed and 0.53 upload speed... Tried to watch a programme on iplayer speed, fast forwarded to about 1 hour in so it didnt need to stream the first half at all... then after 5 mins or so of playing, crashed due to insufficient bandwith with recommendation to download rest of programme....like i am going to wait around on my connection for that to happen :/

Paul Mason11 October 2010

I just tested my speeds and they were what I expected about 14.mps down load, and 1.3 upload. I'm with O2 they tested my line and told what sort of speeds I would get before signing up for a package, which was quite close to what I'm actually getting

mark11 October 2010

Supposedly getting8mbs only getting 4.79mbs ,5 at best on ORANGE. Ok i get it free by having 2 contract phones on 1 account but aaarrrrggghhh, a third slower than they say not good enough

Ryan11 October 2010

Im with BT Total Broadband, upto 8MB. I dont even receive 1mb its that bad. Download was 0.18mbps upload was 0.3mbps

simon12 October 2010

I ahve a 10meg line from Virgin media and i am getting a dowload speed of 9.47meg, Fantastic! i was expecting about 3-4meg after i saw the show.

Peter Richardson12 October 2010

The best I can achieve is 0.94 Mbps Download & 0.37 Mbps Upload! We only have access to BT's copper wires here - no fibre cable. As speed seems to depend upon distance from the local telephone exchange, surely BT should be obliged to charge less the further the customer is from the exchange. Perhaps that would encourage them to speed up the installation offibre cable.

rodney mathews12 October 2010

Download speed 0.53 Mbps Upload speed 0.12 Mbps I have a mobile connection 3 Connect as BT will not even try to connect me. It always keeps saying No network and keeps cutting off. They say it is because a lot of people are using it round here. I am rural in North Yorkshire. Quite frankly, I am fed up with it as I know others round here are too but what else can I use? I think it is disgusting that I have to pay the full price for it too.

Thomas Mackay12 October 2010

Well it was not very good in your last poll but now so much better, Bt Broadband is very good indeed i have no complaints at all

stuart 12 October 2010

Just taken the test after having speed issue's. Download was about 600kbps upload was about 0.4 no wonder things are slow. TalkTalk upto 8 meg I think not. :-(

Paul Miller12 October 2010

I'm leaving orange for O2. Currently getting 0.18 on an up to 3.5 meg contract. They say I have to pay to end the contract but surely I have a case for sale of goods act and not being fit for purpose?

Moffball197013 October 2010

Hah! I checked the speed a couple of weeks ago and reset the modem as a result... no change... speeds were less that 1/2 Meg! Rubbish! Anyway, phoned Virginmedia who checked remotely and decided to send an engineer. He came today with a new modem and now I'm getting 9.48Mbps download on the up to 10Mbps - very happy!

Darren W13 October 2010

On aol try it at 13:00 got 0.19 download and 0.37 upload. With talk talk phone line.

jon hebert13 October 2010

im with plusnet. my exchange is 100 yards away! and ive taken the test twice so far . 1st at 20:30 and got 1.5 DL. 2nd at 17:00 and got 2.5 DL. im on an "upto" 20 meg and my line can hold 14meg .. i will be leaving plusnet this year as not only is that ^^^ shocking but i found thier service to be not very good either. if anyone out there is getting higher than 10 meg speeds could you say who your with and where in the country please? im in weymouth.

Rebecca13 October 2010

I pay for 50 meg but have checked my speed a few times at different times of day, and am getting between 1.6 and 2.3 which most isp provide free of charge. Really not impressed. Contacted Virginmedia who say its my computer and cookies, which I know is a lie as I regulary clear my cookies and cache and look after my computer. Awaiting on a engineer now so lets see what he does.

Thomas Mackay13 October 2010

i tested my connection at work and sent you the results bt fantastic all the time, this is my home and it is so rubbish why 10mb plus from bt at my work and less than 1mb at home ps i am only 1/2 a mile fro the exchange and home is aol rubbish rubbish rubbish cant watch bbci and its 10 30 at night

Matt14 October 2010

Did my test in the early hours. I'm with virgin and they say we have up to 20mb on our package. I did the test and I hit 19.5mb so I'm really chuffed well done Virgin!

wayne carey14 October 2010

hi john, i have been trying to get a true download speed for my talktalk account.i have rang them and they say it is average of 11mbs and this is true on thier test page. however when i do your test the most i have is 5.1 mbs. which one is right ???/ thanks wayne

Arron14 October 2010

i god 0.03 for download speed and 0.36 upload speed i am with sky and hating it so much

Robin14 October 2010

with virgin(vermin) media you would be lucky to get 10% of the broadband speed you pay exstortionate amounts of money for. virgin media have two speeds DEAD SLOW and STOP. If you phone to complain and they do'nt hang up on you and have an hour or two to talk to some person in India who has'nt a clue what your talking about.they will fob you off and say it's your computer that is'nt working properly.Just going to make a cup of coffee as Iam waiting for a page to load. PS I have a band new computer and it is working well on all my frends broadband connections. so come on branson get your big foot the brake and stop ripping people off.

Peter Cox15 October 2010

On TalkTalk's own speedtest I got 3.086Mbps on download and .218 on upload. On your test I got 2.86 and .18 - not too far out - so why can we not watch "streamed" videos - trying to watch F1 recordings is impossible as the stream pauses more than it plays! (Incidently, the TalkTalk help line said that the recorded speeds were well within spec. Could it be a wireless problem? I don't think we have a password for it.

Glenn15 October 2010

got 9.5mb and was expecting 10mb so quite happy with result with broadband by viginmedia.and upload of 045mb so really not bad.

Robin15 October 2010

tested vermin media BB speed again today and got to 7meg this morning of my up to 10 meg speed. tested again at 8pm and Sir Dicky Branson has his great big foot on the brake again and only getting 632 kbps dial up speed.It's the same EVERY NIGHT what a rip off. VERY UNHAPPY WITH VERMIN(virgin)MEDIA GRRRRRRRRRRRRR

John15 October 2010

Its so comical dealing with these people. BT say the line supports a max of 6MB, Sky say its a max of 5MB but not to expect more than 4MB, My Online account with them tells me the max is 8MB and im recieving an average of 0.06 at this moment in time. Yes that is supposed to be a second zero after the decimal point! They say they take ten days initially to find an optimal speed to use while keeping a stable connection that can be used as so from tyhat point on.... so far, nothing like that.... it's all over the place b ut only between 0 and 0.27. RUBBISH! I can't check my emails with this, never mind trying to stream video!

steve foster16 October 2010

Hi jon, i've just changed to the new super fast aol broadband,i lost the internet for 3 days, now i've just done the test , i'am getting 0.3 download, and 0.4 upload.may just as well go back to snall mail.

Rob16 October 2010

Well, I'm supposed to be getting 20Mbs from Virgin Media. I've checked the actual speed over a period of 3 days and come out with an average of 13.49Mbs Download and 0.54 Upload. That's with just me using the connection, with a wired ethernet cable. It drops to below 8Mbs when the 2 others I live with use it as well.

Phil Herridge16 October 2010

Download = 0.12 Upload = 0.31 ... even I know that's not good!!!

Colin17 October 2010

I pay for 10mb on Virgin....... but even on a Sunday morning only getting 8.6mb Feel strongly that the ISPs should be forced to be more honest in what they are actually providing. Up to xMb is so vague!!!!!! Right behind your campaign, keep up the good work.

martin17 October 2010

im a virgin media customer,carried out speed test-download=0.17 upload=0.37. should be upto 8mb,quite a shortfall !!!

rob17 October 2010

I have to admit the campaign is a good idea, but have any of you realised that there are still people in the country who cant even receive broadband yet? At the moment, to get any better than dial-up I have to put up with extending a mobile broadband dongle by converting to Ethernet then back to USB, and sticking this on a long pole out of the bathroom window! This doesn't really seem acceptable, I don't live that far from town, certainly not in the middle of no-where, but as I am in between the two, I'm on an exchange 4 miles away and so broadband simply doesn't work. I believe this would be an intersting topic of discussion for the show, and possibly even an opportunity for extension of the campaign.

Hubbie17 October 2010

Just taken broadband speed test: Service: Virgin Media XL package (20 Mb package) Download: 13.43 Mbps Upload: 0.67 Mbps

Paul17 October 2010

i am with BT and got 0.13 Mbps upload and 0.26 Mbps download and that is through ethernet cable. has anybody out there got anything slower.

Darren Conway18 October 2010

i did your test twice and was flabbergasted im getting 2.02 mb with Virgin Media i have been paying £25 a month for almost 3 years and i should be on the large package which should be a minium of 10 mb i spoke to Virgin who said i should do a speedboost from there site i did that and am still only getting 2mb now i have to wait until the 2nd of November for them to send a technician i spent over 2 hours on the phone and feel i have just been fobbed of.I am defo thinkin of changing contracts but who can you trust?

Mr Chris18 October 2010

On talktalk, only getting 1.49Mbps DL when for the last 2 years has been averaging 4.39Mbps, they cant seen to tell me why for the last month it's been slow, can't stream, DL is slow and UL is non existant!! Possibly taking on AOL may have been taking on a little too much??

claire bramley19 October 2010

we pay for a broadband/phone package from Tiscali (talktalk), with a MAX speed of 8mbps. I've just run your test at 1040hrs, and am getting a download speed of 0.95mbps and an upload speed of 0.23mbps. It's even slower in the evening!! we live in a large village, on a housing estate, with very little chance of an upgrade to cable, and feel we are being completely ripped off by these companies who can get away with claiming what your max download speed will be and what it actually is. as an example we took a laptop on holiday to dorset, with a plug in mobile broadband receiver for speeds of up to 7.2mbps, and we were astounded at how fast it was. Unfortunately it work at home because all mobile signals are completely rubbish here too!

Tony20 October 2010

With Virgin just tested my 10 Meg connection Download 9.57 & 9.59 not bad Upload .40 &.42. Been with Virgin since they hit my area back when they were videotron > Cant fault them or the service for the past 15+ years

Michael20 October 2010

Have the 10MB cable connection from Virgin Media, according to this test, I am getting less than 2MB download speed, absolutely pathetic. Not even consistant either.

NigelHolland20 October 2010

Hi Gadget show. I decided to take your broadband test. I could not believe the result. Less than .5mb. We have all been complaining at home that we cannot view any internet without waiting for a long buffering time. This is the second time I carried out your test, the first time was no better. This is made me think i should share my findings with you, then i think i should share the findings with SKY BROADBAND my provider. Keep up the good work you guys, loving the show and can't wait to win one of those big prizes ha!!!!!! Thanks

Robin20 October 2010

had another go the broadband speed test today 2 pm download speed about 9 meg (shock). At 10 pm the SUPER FAST VIRGIN MEDIA snailband is back to normal and my download speed was 0. 46 I AM SICK OF VERMIN MEDIA RIPPING ME OFF

Andrew21 October 2010

I don't understand why ISP's can't just charge according to what they actually supply. With every other commodity; gas, electric, phone you pay for what you get. With broadband you pay for a notional service; say up to 20Gbps Broadband, but what you get is randomly dependant on a series of circumstances out of your control. I pay for 20Gbps broadband yet only get 1.7Gbps. Why shouldn't I just pay for a 1.7Gbps service? What's so difficult about that? BT know my line is rated for a maximum of 1.7Gbps so this is what my charging should be based on. If BT can improve my line then my line speed improves and I pay more. The present system gives BT (and ISP's) no incentive to improve line speeds. As they can charge for up to 100Gbps (or whatever) without practically delivering anything like that, they don't care how efficient the line actually is. If they could only charge for a maximum of what it really delivers then there would be an incentive to improve badly performing circuits.

stephen lockwood22 October 2010

I have just done the speed test and i have 23.6,thats not bad as i am paying for 50meg.Five phone calls and 3 weeks later i now have a Manager coming out tomorrow to do a survey for a new cable.Dont use Virgin there Customer service is dreadfull.

Chris G22 October 2010

Just had BT Infinity installed getting 39mb download and 4.6mb up! Better than the 0.3 I had for years!

Tom Eaton23 October 2010

I have virgin media 2mb connection i did test 3 times results are; First Test D/load 1.92mb Upload 0.24mb Second Test D/load 1.80mb Upload 0.24mb Third Test D/load 1.92mb Upload 0.24mb not bad average for 2mb connection i thought.

Garry O'Brien24 October 2010

Conducted two tests: first download speed was 5.36mpbs and second was 9.24mpbs on a service of up to 10mpbs. I consider that to be pretty good so, well done Virgin Media!

Howard Cox25 October 2010

I'm with Virgin Media Cable. The advertised speed is 50mbps download and 1.5mbps upload. After 45 tests my average is 44mbps download and 1.25mbps upload. Am I HAPPY? You bet!!!!

Mark Preston25 October 2010

I'm a bit shocked - its far from the first time I checked my broadband speed and most of the time it comes in at 3.4 Mbs (roughly) but testing it tonight at 8pm it came in at a mind-bogglingly awful 1.42!! Now, I admit that less than half the theoretical 8 Mbs is pretty bad anyway, but cutting even that in half for this test is just unbelievably bad. What on Earth is happening to broadband speeds - and why is it the very OPPOSITE of what we should be expecting? Could it be that because I happen to like iPlayer and use it to catch up on TV shows that my ISP - or worse yet BT - has decided to put the choke on my available speed because I use the internet for one of its primary modern functions?

Jayne Jana25 October 2010

I got 1.11mbps download and 0.23 upload. I'm shocked as that is rubbish! I think I will be moving elsewhere for my broadband which, by the way, is Orange!

Matt25 October 2010

2.37mps?? SKY ! Meant to be upto 16meg... OUTRAGOUS! Another reason to think about moving to Virgin. Just wish that they had remote record on iphone like Sky do?? hmmm. Really annoyed about Sky speed.

Spanners25 October 2010

This test is only valid if you do it connected directly to the router via a network cable. Doing the test by Wi-FI will produce results considerable slower then a wired connection and effectively worthless as not comparable. I do not consider that this is stressed enough in the guidance. This test MUST be done via a wired network connection...Please make this very clear.

Chris Wood25 October 2010

Interesting - tried the same test within a minute of itself during the gadget show when it was on 2nite, once with Google's Chrome browser - Max download 0.91 and once with Internet Explorer - max download 1.37

Nick25 October 2010

I don't think I'm posting in the right place, but its to do with my broadband speed. I'm currently on Sky broadband 'upto 8mb' but it was until we upgraded to 'upto 20mb' that we noticed something wrong. I get about 50kb/s average, if the router hasn't got a problem... We contacted sky and they blamed it on the BT exchange. They said they'd do something about it, but 7 months later; no difference. My mum says shell phone up but she never does, was wondering what you would suggest? Thankful advance!

darren25 October 2010

i'm with sky, not sure what they advertise at now but think it was 8Mb, i was told due to where i live i'd be lucky to get much more than 500Kb broadband, i actually get 1.24Mb so although nowhere near the adverts i am more than happy as they made me well aware of the limitations.

Rachel Collett25 October 2010

I have just tested this and i am quite shocked to be honest. Download Speed = 3.35 Upload Speed = 0.95 I'm with o2 and i am sure it was advertised as upto 8!

jason pittam25 October 2010

just tested my broadband speed & i am getting 1.3mbps & my upload speed is 0.7mbps i am realy disapointed with this when i signed up with sky i was told i would get between 10-20 mbps so now i am thinking of changing surpliyer

Luke Thompson25 October 2010

Hi My internet speed is horrific. Download: 0.09 Upload: 0.23 This is with the Orange £30 a month phone and broadband tie in. appaling.

macdave25 October 2010

I HAVE BEEN ON TEST YOUR SPEED TEST MY IS KAROO (HULL) MY TEST WAS 0.03 AND 0.35 IS THIS BAD OR WHAT

Graham25 October 2010

Just did this test (Ok it is 21.30 so peak time) BUT for a ISP "Up to 8Meg" I was getting a shockingly poor 0.05mbps!!!! Even for peak time that is ridiculous!

tracey25 October 2010

our broadband speed is faster through wireless, wireless speed 8.94 and connected speed is 7.95

Mike25 October 2010

Ran all 3 speed checkers - yours recorded the slowest at 7.7 whereas the other two recorded 9.7 and 9.8 [I have a 10mb broadband connection with virgin media.] Complained to VM about 6 months ago when I was constantly only getting 2mb - they told me I would be sent a new modem as they were supposed to have despatched one to me two years earlier!! Happy now - not happy that I had to make the running to get it sorted.

Vini Gardner25 October 2010

I took the test ans as normal it was terrible roughly a 2mb download and 0.33kbs upload. I am on the 'upto' 20mbs on BT. When i called them last time to complain they told me my upoad speed would be know more then roughly 2.0mbs because the line to my house is a 2.0mb line ?? So my speed will never be more then 2.0 unless my line gets updated

RGB25 October 2010

Paying for 'up to' 20Mbps speed, getting by several tests - 2.5Mbps. Shocking really... only 10% of the speed I pay for... this is with BT by the way and no more than 1 mile from the exchange so should be much better. They quoted me 3.5Mbps when I called them about this - so they are almost admitting the issue themselves!

Jon Ash25 October 2010

Dad's paying for 8 mbps getting 6.01mbps not bad he thought more like 2 mpbs

humanevil25 October 2010

i pay for 50mb and i managed 48-50mb with 1.60 upload which is the norm for me but if i use my other pc i was hitting around 30mb d/l and 1.60 upload. i just wish virgins customer service was as good as their bb speeds

Neil S25 October 2010

On Sky Unlimited upto 20MB broadband. Promised 10mb on my line at point of sale. This then dropped to 5mb after I recieved the router. Actually getting 2MB at the moment. Not happy! Virgin wouldnt install as they would have to dig the road up outside my property to put a 't' splitter in. Next door on Virgin!! Can you believe that???

barry davies25 October 2010

i must admit i am pleased with my broad-band speed i am promissed 10 & i get 9.86 it is a lot more than i had with BT & Plusnet they were more like dial up speeds which is why i went with Virgin well pleased

Brian Naughton25 October 2010

I am with BT and it annoys me that I have to pay the same as someone that gets 8Mb+ and the fact that they advertise up to 20Mb. My test results timed at 22:40 were 1.85Mb download & 0.36Mb upload.

Adrian Faulkner25 October 2010

Just did the broadband test, I don't suppose the results were bad really, infact quite good, although slower than I am paying for. Paying for 20mb and I got 18.3mb download with a 0.7mb upload. Supplier - Virgin.

Mike Callesen26 October 2010

I must confess I was pleasantly surprised to have a download speed of six meg, (My service provider said "up to" 8 so I guess I'm doing OK. Wish they were more truthful though.

Ross Spencer-Hawkes26 October 2010

well i just ran your test, i pay for a 20mb line and only got 14mb on download but only 0.7 on upload, and to be honest i expected it to be higher especially when i am through fibre optic broadband. Its quite amusing to think these providers charge for a 5 mb line but yet im loosing that 5 mb i should be able to bill the isp for the 5mb loss.

Mally 126 October 2010

i cant believe it im paying for '5-8 meg' quoted from virgin media. BUT im only getting 0.5 meg

Leon v26 October 2010

Tested my Android phone on Vodafone and got 3.6 meg, yet my BT business line at home only does 2.8 meg. I checked when it was set up with the installer and he said that in my area (as in the howl town) the wiring is physically incapable of passing 5.5 meg yet we are sold up to 8 meg. I am considering getting mobile broadband for my home computer as game lag is a serious issue for me.

Mike26 October 2010

On Virgin Media up to 10Mb and constantly get above 9.5 on speed tests, and that's wireless on my 4 year old laptop. One thing is you say you want the ISPs to stop saying "up to" But what else can they say? They are advatised as up to as that is the maximum any one will get on that package, okay (many?) people won't get the full speed but they are on that maximum speed package.

Rachel Smith26 October 2010

Hello really dissapointed with my Orange Broadband speed. Should be upto 8mb but only getting 1mb. Also it keeps dropping and or going really slow, grinds to a standstill. Also my email with Orange has not been working properly since May, even after calling and emailing them several time, still no answers. The worst thing is when you are in the middle of booking something, a holiday or buying something online and the broadband keeps dropping. Will be switching as soon as my contract ends with them in 4 months. Will not be soon enough.

alfie26 October 2010

im on sky upto 20mb and getting 0.85mb!

JG26 October 2010

Why no option for "as fast as I was expecting"? Just having "faster than" or "slower than" will not give a true picture, especially since - as you should know - web-based speed tests will always give a lower result than what your router actually syncs at due to the same variables (BT's old copper wire, poor home wiring, distance from exchange etc) which result in different connection speeds. Also, I haven't heard how you propose ISP should sell their services if not for the "up to" moniker.... "down to"? "average"?

Dave Pashby26 October 2010

BT service in rural area. Getting 6Mb down / 0.4MB up. Pretty good I think. I remember when we couldnt even get ISDN lines out here. I too share doubts on how you can expect ISP's to sell if not using the "up to" speed. There are just too many other variables. And what about all the other things that are sold with "up to" in the marketting. Petrol that gives "up to" so many extra miles Tyres that will ave you "up tp" so many litres petrol Paint that will cover "up to" so many square meters

simon26 October 2010

As most internet suppliers use BT phone lines why cant they put penalty clauses in there contacts with BT then it might kick them into laying fibre optics like they was going to do years ago

MrsC26 October 2010

Have speed of 3.77mb (0.84 for uploads) with Talk Talk - they say I should be getting up to 24mb. Am in the process of switching to BT Infinity as they guaranteed min of 24mb and up to 35mb. Talk Talk have been really unhelpful in trying to resolve the issue and one chap quoted me £120 to transfer my number back to BT (actually only £30)!! Talk Talk have put a stop on my number which means loads of calls to them to get it unblocked so that BT can set up new broadband etc. One of the many reasons I'm changin.

Ryan26 October 2010

i was with talktalk and was getting speeds between 11-13Mbs but was garunteed faster with BT, but that was a joke. I been with BT for about 2 weeks and have tested a number off times with speeds rarely reaching over 3Mbs. So i phoned and they said my phone line can only hold 7.5Mbs (11-13Mbs talktalk) and i told them with my previous provider i was getting 11-13Mbs and they just kept saying your line will only hold 7.5Mbs. I sent an E-mail complaining i was garunteed faster and was getting nowhere near so my contract should be void, So i now switch back to talktalk in 15 days with many happy days of gaming ahead fingers crossed.

littlecot26 October 2010

Tearing my hair out with BT speed has dropped in the last couple of months from over 6.2mb to 1.7mb. Paying for and supposed to be getting speeds of up to 20mb speed haha!!. Numerous complaints not getting me anywhere just keep getting transferred from one department to another.Laughable got an e-mail from them saying speed would be increasing instead it decreased and I'm only 0.8 miles from the exchange too.

Tyekman26 October 2010

You should be looking at the 'Quality of Service' provided as well as the speed. I've had a problem with BT Broadband for over 6 weeks now where I'm getting an average of 10,00 HEC errors per hour on download. I've had 3 engineer visits and the problem is with the Broadband Service provided and is not technical. BT support do not understand non-line techincal. AND, no one in BT seems to know who is responsible for the national network. I would be happy with any speed where I could download anything without errors and corruption.

Richard26 October 2010

Well its 16:15 and i am getting >10Mb and i am paying for 20Mb Nothing good abt that is there Virgin Media !!!

Steve26 October 2010

Just tested my speeds. My ISP is Talk Talk, used to be Tiscali. Download speed was 1.7Mbps Upload 0.57Mbps. Have spoken to them on a number of occasions and they just don't care and not interested in my problem. They say I'm too far away from the exchange which has supposedly just been upgraded. My other line is with BT and they couldn't care less either. So much for living in the country!!!

Darren26 October 2010

gutted really gutted i pay sky for 20 mb and the test shows i get between 1.6mb and at the most 2.94 mb yet sky says my phone line will support 20mb so why don't i get the full download speed i pay for.ahhhhh

Ken Crook26 October 2010

5.69 and .84 great Talk talk at its normal, guess everyone is home now and as they trade on a daft user to server ratio, you can never get speed or often get online, when everyone is home. Why is it when old ladies have3 been prosecuted for selling in LBS and OZ because of weights and measures, there seems to be no measure of our modern technology. This is the modern newsroom, and high street trading area, yet it almost unregulated. Please stop beating up on market traders and lets see these big ISPs conform.

Cat26 October 2010

I've Sky "up to 20MB" broadband but I'm getting 0.11MB!! I can't even watch video online with that speed...

freddie brown26 October 2010

We are promised "up to 20 MB" but i got 0.18 on the download and 0.91 on the upload. MAD!!!!!

Chris26 October 2010

The speed test results were 6.47..ish download and 2. something or other, upload. This is on Virgin, i think I have up to 8 meg so the 6 to 7 is what I expected. The thing I wonder about and which nobody has mentioned yet is why the upload is so slow. How about explaining that on the show?

Geoff McLeod26 October 2010

Earlier today I confirmed with Virgin that my package included 20Mb download speed. I just tested it twice at 8.30 on a Tuesday night at under 2mb download speed. WOW! What exactly am I paying for??

Richard Collier26 October 2010

I'm on Virgin Media's up to 20mbps service - my reading was 0.37mbps for download and 0.3 for upload - PATHETIC EFFORT.

Geoff McLeod26 October 2010

Earlier today I confirmed with Virgin that my package included 20Mb download speed. I just tested it twice at 8.30 on a Tuesday night at under 2mb download speed. WOW! What exactly am I paying for??

Steve26 October 2010

Hello Jon, I've run the broadband speed test and gotten a result of 4.18 mbps download and 0.36 mbps upload speeds, which is far better than I had assumed for a 10 mbps connection with BT total broadband.

MICHAEL GREEN26 October 2010

JUST CHECKED BROADBAND SPEEDS AT 10:30PM. DOWNLOAD 2.15MBPS, UPLOAD 0.47MBPS. VERY POOR. I AM PAYING FOR 20MB. I WILL BE RINGING VIRGIN MEDIA.

sean roche26 October 2010

I have sky broadband unlimited upto 20mb, when i check my online account with sky it says my speed has been set at 9mb. I have emailed them about this but nothing seems to be done

John26 October 2010

just done the test got around 2MBPS download and less than 1MPBS upload. this is a pretty bug con as i can assure my parents pay for much more than that. thanks for lettin us know about this guide, it can be quite useful. Note: please say hi to jason for me(and the rest of the crew) he reminds me of a bald me(though hes probly shorter than me too lol). :) keep up the good shows!

andy27 October 2010

Good show on monday :) Just tested mine got 9.8 Mb/s paying for 10 but im using a wifi router that is downstairs and im upstairs so i cant complain :) keep up the great shows

Stu27 October 2010

Subject; Broardband Speed I have been a subscriber to TalkTalk from the very first moment that they introduced "Free Broardband" (what an innovation!). Overall I have been satisfied with their service but recent market improvments have suggested that I might now find a better deal. I have run your Broardband speed test and I am now confussed by the results. My current Windows XP/Internet Explorer 8 connection states that I am getting a 6.6mbps connection speed. If I run a speed scan through http://www.speedtest.net/ I get around 5.8mbps while your own test suggests 2.33mbps? Do you have any explanation for such a discreptancey?

davacr12327 October 2010

Just tested my broadband which is virgin and is at the 10mb level that it should be so very impressed with that as have had bt broardband which was ment to be 8 mb and was luck to even get 2 and it was the same for sky so got to say if you want bang for your buck its got to be virgin

Anonymous27 October 2010

I just tested my broadband which is provided by BT and claims to have a speed of 20 Mb however on test it proved to be 2.83 and 0.37

Alan, Belfast27 October 2010

Broadband Speed Test Result - 9.49 Mbps (down); 0.47 Mbps (up) Must admit download speed is pretty good, I'm with Virgin on their up to 10Mbps package, so it seems on the money here!!

canadiantimberwolf127 October 2010

Our test gave us a 6.67 download and a 0.09 upload.

jack b27 October 2010

0.45 mbps oh no virgin media post to be up to 10mbps

Emma27 October 2010

Im really confused... my speed says 0.45mbps download and upload but im with Virgin Media and should have 'up to 10MB'... does this mean mine is way out! HELP! someone explain it to me? thanks

Andy Reid27 October 2010

We pay BT for "Up to 8 meg" broadband. After running a series of tests over several weeks on speed test.net I actually get an average of 0.32mbps download speed and 0.59mbps upload. Surely no one can beat this for the slowest broadband connection!! I've never felt so ripped off! Surely I can demand some money back??

David T27 October 2010

Hi is your tester working correctly? I have checked with you, 3mb max on my 20 mb virgin connection, then on broadband speed checker 19 mb no problems and finally spped test 19mb again no problems. Just check that you are working ok. Thanks for caring

Cameron, Swansea28 October 2010

I would be happy with most of the other peoples speeds. I have done the test many times and have only got 0.13 for download and 0.18 for upload. Outrageous!

Cameron, Swansea28 October 2010

I would be happy with most of the other peoples speeds. I have done the test many times and have only got 0.13 for download and 0.18 for upload. Outrageous!

Cameron, Swansea28 October 2010

I would be happy with most of the other peoples speeds. I have done the test many times and have only got 0.13 for download and 0.18 for upload. Outrageous!

Steve28 October 2010

I use Sky, they advertise 20mbps speed, small print says 1.3mbps on a daily basis. What gives!

mike28 October 2010

I got upload of 9.63 on a upto 10 virgin broadband

jamie28 October 2010

i have just taken the speed test and although its a busy time im disgusted i am with sky connect and was told i would get up to 6mb i did 3 tests and didnt get no higher than 0.77mbs download sky are useless had loads of trouble getting connected and when i finaly get set up its not no where near as fast as it should be if i werent in a contract id cancel this is DAYLIGHT ROBBERY!!!!!!!!!!!!!!!

GregDT28 October 2010

Virgin Media 20mb. tested it at 17.55 and got 19.11mb, sweet!

MIKE LANGER28 October 2010

mine is rubbish and i use netgear im no good with internet tech. but its always crashing mine would last 5 seconds in suzies assault course 8) i wish there was some way i could make it faster!

Anonymous28 October 2010

Just tested at dismal download speed of 0.15mbps and upload 0.35mbps. We live on a modern development on the outskirts of Basingstoke - BT are improving cabling to give superfast broadband in certain parts of town, even though they already have reasonable broadband speeds already yet despite living in an area with a high proportion of home-workers and self-employed people we have speeds barely faster than dial up! Come and sort it out for us, Jon!

Paul Rapaccioli28 October 2010

Hi Jon - I am on an up to 20-Meg BT connection. Usually I get a download speed of 2.5 to 3.5 Meg. Using your tester I am getting over 9.5 Meg. I'm afraid this makes me question the accuracy of your tester as I never get a reading anywhere near that when using sites such as speedtest or broadbandchecker. Would love to believe your though !!. All the best paul

Tony28 October 2010

6.64 download at 9pm 0.47 upload Download seems OK but 0.47 upload, that explains some problems I've had Is 0.47 upload acceptable, average or what?

Julie Leonard28 October 2010

More info on the Basingstoke broadband speeds in my comment above - huge swathes of under 0.5mbps red dots in the big developments outside the town: http://ehampshire.org/downloads/Basingstoke%20and%20Deane%20Point%20Topic%20Data%20DSL%20Standards.pdf http://www.basingstoke-broadband.co.uk/news.html

James Guile28 October 2010

I moved from BT because of problems went to TalkTalk but have same problems with down load, at 3.5 Mpbs up load 0.5Mpbs, video breaks up also down loads takes an age. What can we punters do about this we pay good money on there words of self praises!!!!!

Dominic29 October 2010

I can't say I'm overly impressed with your speed checker - flash based causes several problems, and the other options pointed to aren't much better. I have the Virgin 50Mbps service, and the best any of the speed checkers shows is about 31MB - should I be disappointed? not in the least, as I know from downloading large linux ISO images that I get a consistent 5.2MB (bytes) per second download speed, which is close to the stated value, it's actually much better than it sounds as well, as ISP's give you the layer 2 bitrate, not the layer 4 rate that OSX, Windows or Linux show you, so you've go an overhead of at least 64 bytes per packet - which even on a 1500 byte packet, is still a 4.3% overhead, which is over 2Mbps on a 50Mbps link. One of the things is contention ratios, which ISP's are very keen to keep private - if you've got 200 customers going into a single DLSAM / aggregation router each being offered 8Mbps, and the DSLAM only has a 1Gbps link, if all of you are trying to access at the same time, you've got a problem - 1600Mbps, doesn't go down a 1G link very well, so you all suffer - Virgin are not immune to this any more than ADLS providers. People with ADSL are doubly in trouble, as distance from the exchange is critical - I've noticed people blaming BT's copper sure they own it, but physics can't be changed, however technology can be changed. Until recently, all BT DSL was based on ADSL2+, which is quite an old technology, if other ISP's are so worried, they can use newer DSL technologies that give better speed over the same copper, with less degredation over distance. These other ISP's don't seem interested. Basically, my comments boil down to this, when an ISP advertises, they should claim a speed that most people (Standard deviation bell curves can give info based on distance from the exchanges) can achieve both at off peak and peak times - it's no good if I can get the maximum data rate at 3AM and dial up rates at 7pm

Ralph29 October 2010

My result on testing was about what I expected living about 2.5miles from the exchange. It is about time we started paying for the speed we receive and not the max. given. Why should we subsidise the users living nearer the exchange getting nearer the stated 20mbs

david jones29 October 2010

As Victor Meldrew said, "I can`t believe it". TalkTalk have reached an alltime low - 0.06Mbps download and 0.25 upload speed at 1027hrs this morning. Congratulations on their beating their previous record of 0.07Mbps download speed on my laptop. Will they go for an even slower speed and try to break this latest record... I am so underwhelmed by their unconcern for me as a customer. Perhaps I should go back to snail mail, in some respects it`s quicker to complain to them by physically sending them a letter.

Vicky29 October 2010

SKY - Paying for 20MB and only getting 2!!! Those all important words "up to" should be in bold and there average customer broaband speeds displayed before the sale!

Gary markwick29 October 2010

great result getting what it says on the can lol a good 10 meg download from Virgin

Rob30 October 2010

I just ran the test and got around what I expected, your poll only gives higher or lower, think you should add another box. I also thnk it would be helpful if you has a serious discussion about technology, DPI settings, Linespeed versus Throughput speed. ps, did you mention that BT has provided two speed checkers, one telling you how fast you should expect, the other allowing you to test the line after it's provided - ever since rate adaptive Broadband was launched in the UK?

Mickey30 October 2010

I got BT Inifinity of speeds claiming upto 40mb download, however when I done the postcode checker on BT's website it stated that I could get around 21mbs speed in my area and infact when the engineer came and installed it, he said with a wired connection I can get 40mbs - just tested this again and got 40mbs, 32mbs wirelessly - result

ADRIAN30 October 2010

I pay for 10meg on Virgin cable and always get between 9.2 and 9.8meg so am well pleased.

Nina30 October 2010

I have just completed the speed test and I am getting 0.35 download and 0.36 upload, what a load of rubbish! I would try an press Pipex for a faster connection but I know it will be a complete waste of time. There are too many companies working to get one broadband connection to my house (BT, Pipex, Open Reach, etc) and they all blame each other.

Gareth B30 October 2010

I live in Bournemouth and i'm on the Fibreband 100Mbps broadband service. When I use speedtest.net I usually get around 85 Mbps download and 9 Mbps upload, but when I tried the gadget show speedtester I only got 20 Mbps download and 1 Mbps upload. I tried on different occasions and got the same results.

mark jones30 October 2010

hi john love show but done the test for broadband strength we have supposedly 20 meg and your test shows 0.7 meg bt broadband this is shocking am i getting robbed and is ther anything i can do about it thanks

Richard Wills30 October 2010

Have got talktalk plus package ( up to 24 meg broadband ), new line installed, live less than 1 mile from main exchange and using ethernet cable.......only getting 4.3 meg!!! crap

Barry Underwood31 October 2010

Just tested my BT broadband "Up to 20Mbps" connection and got 700Kbps download speed. Is that taking thepP**s or what?

Mark De 31 October 2010

I tested my laptop at home and got 7.9 which I was very surprised and happy to get. My IP is with Sky. I'm currently on my friends home PC and he only got 0,12 which is appalling. He is with Virgin. He wont have it that this is right! Is he?

Mark De31 October 2010

Just tried it on another site (speedtest.net) and got completely different results. 3.16 How is that possible? Which one is right?

R Stevenson01 November 2010

I did the test and it came back with 9.43 which is good for a 10mb connection :-))

Kevan Wilding01 November 2010

I have Virgin at 50MB and BT which runs at 5.8MB when they promise a whol lot better. The latter is five days old, and when I tried to cancel today they quoted me over £200 in cancellation charges. I am also running a campaign against this - see : http://deadpubs.co.uk/BestBroadbandUK.shtml I contacted the ASA and they have no control over Web advertsing. I am also in contact with my MP Andrew Rosindell as regards this. BT have offered to swop me over to their Options package with speeds up to 33MB download and 8MB upload. They were unable to do this today, and asked me to ring back in a couple of days. I doubt these speedsare true - I will wait and see. Kevan

steve palmer01 November 2010

sky 20mb broadband. only getting 5.4mb. how crap is that ?

Ricky Boyd01 November 2010

Joined BT Total broadband 01-09-10 told by them that I would achieve a steady 6meg peaking around 7.2meg, I constantly get 0.5 or less, complained like mad for the past 2months, sent engineers and such, did various tests, I sent them an email saying if the problem isn't with the line, and BT aren't capping the line speed, surely the fault must be in the exchange - Dated 6th October, they phoned last week to tell me there is a fault in the exchange and it won't be fixed until November 5th 2010. Fault finding is not rocket science! But that has to be the slowest response I have had to date from any broadband company

tyler01 November 2010

im ment to get 20 mb i get 0.41 download speed and 0.7 upload speed

Rob01 November 2010

I was paying £5 for upto 8 Mbs from Orange earlier this year and getting just over 5Mbs. I was happy. Orange phoned up and offered me upto 20 Mbs for £9. OK, I asked what speed could I reasonably expect. About 12 Mbs or a little more. So I signed up I now get just over 5 Mbs just as before. I complained and was told, that was all the line could support. I asked to be put on my previous tariff. No, I was told they don't offer that any more. I feel scammed. I am currently looking to find another ISP but I need to check whether the devious sods have taken this as a new contract and want to hold me to it.

Abraham02 November 2010

I recently changed from virginmedia to talk talk.while switching the talk talk agreed the estimated speed as 17meg. but when the service started it was as the same before ,very slow . checked the speed with different sites and the speed varied from time to time ranging from 1.5 meg to 12meg . 1.5 meg was recorded on 2 o'clock inthe morning with the chanel 5 site link tester. very disappointed Abraham

Callum02 November 2010

I'am with BT and am getting 1.62 mbps download and 0.04 mbps upload!!!!!

Rob02 November 2010

At different times this week I have compared the test on your site and the test on the two sites you suggest. On your site I get between 1-6 mbps, whereas on the other two I get consistent 19mbps. (even in the middle of the night, trying to avoid traffic) I cannot say which is most accurate, but the huge difference affects the validity of the test and by association your argument. The worry is that it potentially undermines the very worthwhile point you are trying to make. Love the show.

Wez03 November 2010

Hi Jon Sky says I should be getting upto 10mb but in actual fact I'm only getting 1.6mb so no surprise there, Sky has to be one of the worst internet providers out there. :( not happy)

Anonymous03 November 2010

BT has changed their ways! They're now being honest and saying that I'm getting 1.6 Mbps instead of the 2.0 Mbps they told me previously. Another provider being more honest!

Glyn03 November 2010

It is difficult to put in to words how poor the result was (less than 0.5mb each way). I use Sky and like so many people have been suckered in by the claims of "up to". I have just received a leaflet tempting me to BT, I ran the BT online test and the results were no better ... given I am in a fairly well populated area ... what do you have to do to get something slightly more attractive than a carrier pigeon

John03 November 2010

I have complained to BT regarding my broadband speed. They recommended an “Accelerator” Even with this fitted I rarely achieve above 2.5Mb. download speed whatever time of day. I live well within one mile of the telephone exchange. It seems to make little difference.

John03 November 2010

Dear Jon, Had 3 dongle & was upgraded recently, got 1-2 meg/sec download & 0.5 upload (happy with it, stable/ish signal ,could watch 4OD ) However due to transmitter work have lost signal ( barely 1k ) 3 transmitter back on about 5th dec. So bought T mobile 3 month , 2g a month, pre paid package. They checked my postcode for coverage& said I should have good reception,when I got home I founnd the reception eratic from virtually none/ok/good. worst speed tested 0.2 meg/sec download 0.02 meg/sec upload, sometimes will not test, best result 2meg/sec download .5 upload. will wait to see what 3's transmitter gives. Any chance of you giving tips or tech that can improve the signal performance.

Anonymous04 November 2010

We need to get more support people, please make your complaints known to the Institute of Trading Standards, your ISP and the Advertising Standards Association! My ISP has washed their hands of all blame and the ASA say they don't deal with matters such as this. If enough people make complaints, they may change there mind though and I'm hoping that Trading Standards has a bit more to say on the matter. One voice is not enough though, so please let all the companys involved in this matter, know your thoughts and maybe somthing can be done.

Ian Bruce04 November 2010

1.18 download, and 0.05 upload! Upload makes logging in to look at stuff on the PC via VPN totally unuseable!

Russell Thompson04 November 2010

0.9 meg's downlowd speed has to be the worst!. I'm paying £10.00 for 16meg download speed. I want to ask sky whare my 15.1 meg's are?

Russell Thompson04 November 2010

0.9 meg's downlowd speed has to be the worst!. I'm paying £10.00 for 16meg download speed. I want to ask sky whare my 15.1 meg's are?

Steve05 November 2010

With Sky just tested at 15.61 very happy although this is slightly lower than normal

Paul06 November 2010

I think your speed test is very misleading. I am currently participating in a 200Mb/s broadband trial in Coventry and as such I am testing my speeds many times a day on many different sites including the ISPs own. I know what my speed is and I know what to expect from the many speed test sites and real world use. Your speed test would have me believe my d/l speed is only 11.6Mb/s. I've tried your test at all times of the day and now finally at 1am and get nothing better than this. I don't expect to get a true reading from your test but come on. Only 11.6Mb/s from a 200Mb/s connection? I can test my speed just before and just after using your test and I get what I would expect. Why is your test so wrong?

Lee06 November 2010

0.03Mbps download.....I had faster than that on dial up, totally frustrating

Mark Woking06 November 2010

I'm using Talk Talk which has an advertised speed of 'upto 8MB'. Absolute rubbish ! 9 times out of 10, when I try to test the speed, the test fails, either because Talk Talk intervene and block the site, or the connection times out due to the speed being so slow. The average result, when it works, is sub 1MB. Which ever way you look at it the quality of this service is digusting ! I find myself resorting to a vodafone USB Dongle all too often at a cost of £10 per MB, but at least it's consistently 3 MB. Talk Talk may be cheap as chips, but you might as well plug your modem into a bag of chips for all the use it is.

alan07 November 2010

I'm getting nearly 1 Meg download capability from Orange. This is twice what I was expecting and I live in an area with a low capacity phone exchange. Whilst I accept that the ISPs are quoting high 'up to' figures, to be fair to them, they can probably deliver such performance, where the exchanges have the capacity. You can't expect them to list every post-code, with a diclaimer, or estimate of service attached to it. But boy ..... do I wish my service was faster - it's all about upgrading the local exchange though - which is about 3 miles away.

Susan Jones08 November 2010

Unbelievable the speeds we don`t get......whenever we complain it is...well you are at the end of the line....so shouldn`t there be a reduced charge or a free boost for those of us that are at the end of the line...oh but no we are on TalkTalk and ofcourse its Free Broadband so no point complaining. For those glum with 2.40 mbps cheer up my download is 0.29 and my upload is 0.29 aaaagh... and thats on a good day lol Tried a new `better` router for wireless and it went even slower. Think www is definately world wide wait in our house!!

Leigh Coyle13 November 2010

Just checked my broadband speed, totally disgusted with BT 2.62 Download & 0.34 Upload. Not a happy customer.

Gary13 November 2010

once again i have found bt to be slower than expected, they have in my own experience a way of making the most out of customers, for starters they start you off slower than you would expect in the hope you don't notice and then if you do call them suddenly it was an error and they increase it, this has happened for me three times at dfferent addresses over the past several years. They also use another trick, if you say have a holiday or don't use your broadband as much for a week or two, they then drop your speed by at least 20%, this i know also happens, the unlimited isn't unlimited and they are always changing your connection speed, add to this the change at weekends and evenings and you have perhaps 20-30% of the week (provided you havn't been away) where you will get closer to the advertised speed, the rest of the time is pot luck but well down onwat you would expect!!

cj14 November 2010

my broadband doesn't even get over 2mb my isp is meant to be giving me 8mb at least. RIDICULOUS!!!

Mac Baker15 November 2010

Your speedtest is completely skewed. I'm not inclined to let ISPs off the hook but I'm back with Virgin after a couple of years with Be (Fantastic isp) but have been checking lately because of peak time slowdown, I have a 50meg connection and even off peak when ALL other speedtests (including FTP and Usenet) are giving me close to my max yours rarely logs more than between 10 and 12. This is not the way to win the argument with ISPs. Virgin constantly redefine the word "unlimited" and are currently throttling the ports used by Usenet and P2P, they are always fighting a rearguard action against their lack of bandwidth and looking for scapegoats, please don't give them ammunition. People in the UK are best using the speedtest site and then reporting the results here.

paul dachtler16 November 2010

1.7 to 1.9 mbps not good. We're on Sky and are a little in the sticks, but i've noticed a drop in speeds lately and will be checking the whole system my end and getting onto Sky. 2010 and and it feels like my broadband is horse drawn

devere17 November 2010

i got a download speed of just 4.9 mps. living in cornwall is apparently slowing down the broadband. although i can't complain as i get this service for free from orange with a wireless router chucked in as well. all for staying with them on my mobile phone contract.

Pete Solis17 November 2010

I am on Virgin media 20Mb. The test showed 6.75Mb download and just .78Mb Upload. At least I have a connection I suppose, which BT could not do with any consistancy!! Look on the bright side and all that.

Wanda17 November 2010

I just did the test and my download speed was 5.69 and upload speed was 0.43 is that bad?

Wanda17 November 2010

just did the speed test upload speed was 0.43 and down load speed was 5.69 is that bad?

Wanda17 November 2010

just posted but forgot to put the MBPS behind the numbers

Wanda17 November 2010

Just did the speed test upload speed 0.43 MBPS and download speed is 5.69 MBPS is this bad? Sorry for the for all the post on the same subject the first one I sent I didn't think it took it so I did it again then I found out both posted and realized I didn't put the mbps on it so that's why I'm posting this corrected one.

Thomas Edmund Crooks17 November 2010

The result has given me a shock. The results are very slow, in fact I will get onto " www.plus.com " just to see what they think of the results.

Nicky18 November 2010

test just completed and result was 3.26 mbps great considering we are meant to have up to 24 mbps

Matthew18 November 2010

I would recommend Virgin as a IP. I'm on 20meg and have been with them for a year and (apart from occasionally) get rock steady connection. Just completed test (speedtest.net) Download 19.12 mbps Upload 1.97 mb/s.

Martin Booth19 November 2010

Hi Jon...I know the test finished a while ago, but I've just had the chance to check my speeds. 0.54 download and 0.32 upload. I live in a village just outside Morpeth in Northumberland. Apparently all the phone lines in the village are underground and are aluminium, not copper and have hundreds of joints. I suspect that everything will be travelling by spaceship before I get anything faster here - I really can't blame Sky for this!!!

Lance21 November 2010

hi Jon, just ran your broadband speed test Download 6.5 mbps Upload 0.35 mbps ISP Provider BT 8.0 mbps ISP Prpfile 7150 Distance from exchange less than 0.5 Km Telephone lines under ground Only userstancutemoure

William Moodie22 November 2010

Checked my speed on your tester at different times of the day over a few days, can't get past 2.8mb download and 0.37mb upload, the other sites you link to give me between 2.6 - 4.5mb download and 0.38 upload. BT site says it is 6.9mb down and 1.47mb up. Surely there must be a standard test that all companies can use as a bench mark speed tester.

Gary Forsyth23 November 2010

We,ve been with Virgin Media since it was poor old NTL and we were on the basic 1MB package when we first signed up for broadband. When Virgin took over, they upped it to 2MB free of charge. Just discovered that they've upped it to 10MB, again, free of charge. Just tested it and it ran at just under 10MB download and just under 1MB upload. No complaints here! Virgin trumps the competition once again! I'm impressed. Now I need to upgrade my PC to take advantage...LoL! G

Gary Forsyth23 November 2010

Forgot to say in my previous comment - I tested at 2pm and I'm hard wired - no wireless router. Reading a lot of these comments, I'd say wireless is NOT the way to go for maximum speeds. G

Emma23 November 2010

Just did the test and it come up with 0.32mbps download and 0.22 mbps upload speed, the worst thing is were stuck with karoo (internet provider for hull and surrounding area) and its nearly impossible to change providers!

Lee Jordan25 November 2010

I have a 10Mbps connection and I am getting 9.6Mbs. Pretty good I think. I have to say that Virgin Cable Broadband is excellent.

Chris25 November 2010

The speed checker does not work properly for me. If using a wired connection (on the same laptop) it reports approx 10Mbps. Switching straight to wireless drops that down to 3Mbps. Other speed checking sites are fairly consistent at approx 10Mbps on both wired and wireless connections.

Lee26 November 2010

Have had Postoffice broadband for a year now. Always has been very, very, very slow. Currently getting 120KBps download. and 180Kbps upload. Really! Actually this is fast. At times the BT speedtester at www.speedtester.bt.com says it's only 70Kbps download speed. Apparently the line is configured for 135Kbps and so it's within limits for this 8Mbps service!! Lee.

Nick26 November 2010

upto 8mbp's yea right, on a good day i used to get 3mbp's however recently its gone to an abysmal 0.4mbp's and the newest test went to 0.2mbp's. this is not right

Stephen Hornberger27 November 2010

BT what a joke. I use to have BT broadband, telephone and BT Vision. If anyone's BT Vision keeps freezing it could be down to the internet spped. I have been told by BT you need 2mb download speed and 2mb upload speed. I got bewteen 1mb to 5 mb. So it worked some days and other it didn't. Had to go to OTELO about BT after 3 letter BT still didn't get back. BT sure missleads customers about their speed. I am with sky and the speed is much much much much better and it doesn't stop. Many thanks SKY!!!

Mike28 November 2010

Living in the back of beyond, almost. But luckily only a couple hundred of metre's from an exchange so i can get between 8Mb and 10Mb speeds. which is better than i expect as i'm on "up to 8Mb" and BT estimate 5-6Mb is my maximum theoretical speed, this is a lot more than any of my neighbour's apparently. I had BT increase the gain on my line several years ago and it seemed to help, also the noise is very low on the line. Never had any problems with my service as long as i've been with Tiscali. (now TalkTalk) tried a few ISP's over the years and none have been anywhere near as good.

Angie28 November 2010

We were with Tiscali and had no problems were geting constant 6-7 mbs download and 400 kbps upload . Talk Talk took over, put the price up within weeks, insisted on 18 month contract. Now the speed has dropped so badly as to make it unusable, some evenings drops to 70 kbps download speed . Contacted their help desk many times, they never ring back when they say they will. Have joined Tiscali user forum, where there are many many simialar complaints and help desk seem to put all problems down to our home setups. Strangely our problems and many of the complaints on forum started when Talk Talk changed Tiscali users over to new email system and servers. I have now had this speed problem for 6 weeks and so many promises that it will be fixed that I have now lost faith. I think Talk Talk have an under capacity problem on their network and that is why the speed has dropped.I am amazed that a company this big is incapable of offering a good service either in function or customer support. It's a sham and if you click their "cancellations" link on their website the first lines inform you about the fact that you have an 18 month contract and go on to emphasise the penalties for cancellation. That can't be fair as they are not offering the service you signed up for when you can't use the service in the evening! I think Ofcom should take action to stop this entrapment clause in ISP contracts. .

Greg Sanders28 November 2010

Do I have the slowest broadband in the uk?. On the far end of a long line, on a spur from a far local exchange. When it`s busy I can hardly even get broadband at all, on BT`s own modems it would drop out all the time. Supplier is BT. Speed results= download 0.13 mbps, upload 0.36 mbps. So much for BT`s super quick broadband!!. Considered training some snails to carry messages up & down the phone line, but either the notes fall of the snails, or the snails fall off the wire.

Andy29 November 2010

Have just had BT Infinity installed and prior to this was only getting 2.56mb download and less than 1mb upload. Have tested 4 times now and download has been between 35mb and 25mb depending on time of day. Upload is consistently 7mb. When BT first contacted me they did a quick test on the line and said they'd get me around 16mb so I'm happy with the way it's gone.

James McIntyre29 November 2010

I just did the test it was as expected. Done tests on other websites over the past week all at different times. Every time i get a max 0.1 mps download and 0.25 upload. It akes ages for webpages to show and I cannot play online on my xbox because my internet is so slow! Very unhappy, friends down the other housing estates getting same speeds we need help! Thank you

Mick30 November 2010

Done your speed check.Been with Tiscali for years,not too bad,now TalkTalk,well,not too good,in fact waste of time.Paying for 8mb Max and getting 120kb and sometimes lower.Been on to customer support,change filters etc,etc.Not a lot we can do till your exchange is upgraded sir.Well my neighbours get a lot better 4 to 6mb on different providers so I'll give them a week or two to sort then guess what I'm going to do? Plusnet or 02 springs to mind.Has anybody had dealings with either on a BT wholesale exchange?

Crawford Sim01 December 2010

Got BT Infinity installed yesterday 30th Nov 2010. and the estimated speeds given before installation were: 33.2Mb download and 8.6Mb upload. Having tested my speed late last night and again twice this morning I am getting an average of 35.6Mb download and showing an upload speed of 1.63Mb. This is using a wireless connection with my BT Hub2. Well pleased....

paul, brighton02 December 2010

on orange mobile BB, supposedly 7.2mb.. test gave only 0.63 / 0.21. i am quite appalled!!

Bhav Parekh02 December 2010

just joined virgin, today, running at 49mg. should be 50, should i be complaining ;), tried 5 different sites and the lowest i got was 46. not bad at all i think.

Malcolm D. Powell05 December 2010

I've just used your speed test 3 or 4 times and get 3.2 to 3.3 Mbs download. I have also used http://speedtest.net in amongst using your test and get 14.24Mbs download. Both tests give upload about the same as each other at about 0.3 to 0.4 Mbs. I am on a BT line which has recently been upgraded to Fibre from the exchange to the roadside distribution box about 1 Km (cable length) away. At the time of installation (during the working day) download speed was about 36Mbs! This evening, I had the results as above. Must say that I always watch the programme - great stuff, keep up the good work. Malcolm D. Powell Bracknell. RG12 9PX

Steve Greenwood06 December 2010

I'm disappointed with Virgin, paying for 10meg and after running tests at various times of the day out of the 30 tests I did 5 came back at 9.30meg to 9.53meg the other 25 between 2.13 to 2.69meg not the service I expected with all the 'Speedy Gonzales' advertising they are doing.

Emma06 December 2010

Just tested our broadband speed, absolutely rubbish (this is with wireless connection but the actual router is barely 2ft away). Download speed of 0.21mbps and upload of 0.36mbps, but how can my internet provider improve this?!!! AAAGH! :-(

Bob Buckfield06 December 2010

Just checked my appalling internet connection which perports to be up to 20Mb, 520kb download and 690kb upload. This is a joke. My ISP say there is nothing they can do as I'm getting the best the line will offer, BT are just as useless and are not interested in doing anything about it. The problem clearly lies with the poor quality of the cabling and is always worse during periods of wet weather. It's not as if I'm out in the sticks I'm in the centre of the Medway towns for goodness sake. I heard today the Kent is the worse area of the country not sure whether that's true but in my case it sure is. Why don't ISP's who pay BT for the service (or lack of) put more pressure on them to improve things? It's all very well saying they're rolling out fibre optic but that'll take forever to get here I know. They should at least sort out the poor service they are giving first. Mr. angry from Chatham. who can't use Skype, or any streaming video, AAAGHHHH!

jack 09 December 2010

jsut test my speed with all three of the speed tester each of them give me diffrent results. The gadget show test im gettin 15-25mb tested at different times always around those figures. The broadband speed checker 35 and up. Speedtest.net showing results 47-50mb. So dont really know what one is correct but broadband speed checker and speedtest.net seems to be giving me around they same results.

Steve Bubble11 December 2010

please note that ADSL stands for "Asymmetric Digital Subscriber Line" - which means that upload and download speeds are different - download speeds are always higher (or supposed to be ;o)-)) - it is normal to have very slow upload speeds. One day we might get SDSL - i.e the same speeds for up and downloads!! steve

Ray11 December 2010

Over the last 2 weeks I have changed my broadband provider from Bulldog (max of 5.2 meg down load, average 2.7) to O2 All rounder they are giving me (max 12.9 down load and average 10) for a land line I think that this info is worth letting your readers know. O2 also did all the work in changing over, all I had to do was plug in their router. Their O2 dongle also gives a excelent servise when I am away from home. Well done O2. Also I never miss a show. Keep up the good work & Thanks.

Norm11 December 2010

The Speed Test wont work on my computer :-( I'm running Windows 7 Ultimate x64 With the latest of Internet Explorer 9 And the latest version of Flash Player Square The speed test says my flash player may be out of date, which it is not... so why does the speed test not work for me?

Paul15 December 2010

Hello. This speed tester is not accurate at all. I have Virgin's 20meg service. Your speed test tells me i'm getting less than 10, however I am actually getting the full 20. When I download large files from the web, I get 20. When I use my xbox to download games I get full 20. When I use BroadbandMax tester it tells me just under 20 (the only tester I have found to be accurate so far) I have tried the gadget show tester at all different times of the day. I think its unfair to the ISP's that do deliver true speed as I believe it is the testers that are wrong, and yours is one of them. thanks Paul

tom19 December 2010

hi i am with sky promised UPTO 20mbs til i complained got 2mbs afterabout 20 calls i get 1mbs-5 mbs was with VM at previous address no VM here tom

mke duncan19 December 2010

With Virgin 50mb. Getting 42.2 upload. 1.36 download.

karen aksoy-weeks22 December 2010

Checking my mothers incredibly slow internet, and got 0.13 upload and 0.37 download! I think it is time they complained to BT!!!

Karl24 December 2010

Finally got around to doing mine on Christmas eve of all days. Anyway after being with BT I switched to Sky in the summer and am pleased with the service. Before joining they said I should expect download of 3.2mbps and I am getting 3.7mbps. Upload is .76mbps.

Dave25 December 2010

Over the past couple of weeks I have done a number of speedchecks the results of which have highlighted the fact that I am certainly NOT getting remotely what I pay for. As with all ISP's they use the "up to" clause, which I fully appreciate but when you pay for 10 Mgb's you would think that occasionally it might reach at least 6 Mgb's ....not even close, the highest I have obtained is 1.52Mgb's (tests conducted at varying times - e.g. 8am, 12 noon, 6pm, 8.30pm, 12 midnight, 3am, etc, etc) ...according to those in the know, engineers, etc, there is nothing wrong with my computer or modem ...so go figure? ....I won't even go into the oh yes we "throttle" your area argument ...."throttle!!!!", bloody well choke I'd say!

Brixham Badger30 December 2010

Hiya J.B. I am getting a constant 7.85`ish d/l & a poor, constant 0.75 u/l speed on my Sky package.... i was promised 10 to 20 from them for my address when i signed up but, as yet, have to get over an 8...!!! Happy new year to you & all the posters on this site & a big kiss to Suzi P. Badger from Brixham, South Devon. ;)

Jack Biggins02 January 2011

Three issues: 1 - Your survey needs an 'about what I expected' answer. I tested my BB and if performed as I expected. I cant say its faster or slower, it wasn't. It was as expected. 2 - 'Up To' is used I'd have said, as its largely due to the wire ADSL technology and line length. If you live near the exchange you will get nearer to the 'Up To' figure. If you live a long way away, it'll be lower and get worse the further you are. There is only one thing the ISPs can do, replace wire based ADSL with optical cable - expensive, would people pay?. Or I suppose they can try to talk all its customers into moving nearer to the exchange - hardly practical. For them to estimate the actual speed you will get is not easy, hence the 'up to' figure. How can they check a line to say you will get xMB/s if the line is currently with a different service provider (for example). To estimate by post code is not accurate either as the lines can take different physical routes and in some cases be made of different materials (copper or aluminum for example) or be of very different (installation) ages. All these changes can effect what you will receive. 3 - Your survey needs to capture the connection/sync speed. This is the best speed a line can provide. If your throughput (as measured by you) approaches the sync speed then the ISP has done as good as it can with the available technology. If the throughput is a lot less than the connection speed then the ISP is not performing well and is probably congested. Example. If I live 1.8km from the exchange and get a sync speed of 3.6M on an 'up to' 8M service, then: If I get 3.2M throughput on a 3.6M Sync speed, thats quite good. If I get 1.2M on a 3.6M sync speed, thats quite poor. Even if both systems are 'up to 8M' (or even up to 20M), If my line is not faulty and the low sync speed is due to line distance, what can the ISP do? BT is rolling out FTTC, Virgin have some areas optically cabled, but if I live in a area that has neither and only has wired ADSL, what can the ISPs do? What are you actually asking the ISPs to do instead of advertising 'Up To'?. Even BTs FTTC is or should be labeled 'Up To' as the last bit of the connection is by wire and the length and quality will vary.

Norm03 January 2011

Tested at 10.15am. 9.45 download and 0.98 up. On Virgin cable up to 10mbps.Pretty good I would say as various speed checks always vary between 8 and 10.

peter blake03 January 2011

Here's an idea that may keep you happy. Change the marketing title to 'at least' as opposed to 'up to', but don't actually alter anything else. So instead of getting 3.8M on an 'up to 8M' service and being disappointed, we would get 3.8M on an 'at least 2M' service, and apparently you'd be happy!

Keith Gray09 January 2011

I am on Sky Lite up to 20mb download but restrictedd to 2gb a month. Due to being on a newish housing estate with an extension to an existing exchange the max we can get is 2mb. Whilst with Demon I used to get 1.8 mb easy. When I stated with Sky I used to get at least 1.5mb. Now the line has been restricted to 1.0mb. Its gewtting slower, but this could be specific to our line.

Keith Gray09 January 2011

I am on Sky Lite up to 20mb download but restricted to 2gb a month. Due to being on a newish housing estate with an extension to an existing exchange the max we can get is 2mb. Whilst with Demon I used to get 1.8 mb easy. When I stated with Sky I used to get at least 1.5mb. Now the line has been restricted to 1.0mb. Its getting slower, but this could be specific to our line.

martin12 January 2011

Last time i checked my speed with your test i was getting 5.6 down & 0.9 up. This time i got 3.4 down & 0.5 up. We have had a problem with the internet lately (a week before xmas it started) that Sky said they have now fixed. A drop of 2.2 isn't good (i was kind of happyish with the 5.5) but this is ridiculous & we're not happy bunnies.

Martin 12 January 2011

I've just been reading J Biggins comments & thought If that being the case, then why don't the exchanges (who should know what the telephone lines are composed of etc.) tell the companies like Sky, TalkTalk & the like & then let them figure it out better. Or maybe the companies should ask the exchange what the lines are like, then they could get a more accurate reading.

troy14 January 2011

sky say i should get 20mb superfast broadband i only gettin 4.4 and 0.66 download speed what should i accsept ? thanks troy

Steve15 January 2011

Talk Talk have just written to me to say I am receiving a free up grade from 8Meg to up to 24 Meg !(1.2 Miles from Exchange!) My average download speed is about 2Meg , the figures sound good on paper ,but are a joke ! There is a need for legislation to get rid of the Broad Band Wild West Culture ! If you buy a Litre of petrol you do not receive 0.25 of a Litre !!!!!! Steve

chelsea16 January 2011

I think there is alot of misunderstanding with broadband speeds, when a company says "up to" they really do mean "up to" and after looking in the small print it does say line length and other factors do affect possible speeds. I was with talktalk and I was on 8mb which yes they say "up to" 24mb but I wasnt paying for broadband and they did say when I signed up that my line length will affect my broadband speed. so 8mb for free really isnt that bad unlike when I changed to sky BIG mistake as I now get 6mb and am paying for the broadband which I only went to the because they cold called me and told me that I would get at least 10mb - that is false advertisement. I am definately looking forward to going back to talktalk.

jase16 January 2011

Im with virgin media an was upgraded whithout being asked an charged more when I made enquiries i was told id been upgraded from 3mb to 10mb Ive just done the test for the 5th time over a month and Im averaging 3.25mb im not happy and will be looking into changing my isp in the near future i feel I have the grounds to cancel early for breach of contract.

jim17 January 2011

i signed to utility warehouse plus account where there promised average speeds of upto 20mb. i understood most dont get anywhere near that. we live in a block of flats in bournemouth, friends of ours in the same block get speeds of upto 4 - 8mb, we only get 0.4mb at best. when we first signed up we had 0.8mb but that has slowly been dropping. Is there anything i can do!!!

liam19 January 2011

i have 20 mb virgin broadbank and i got 17.9mb/s download very happy with mine virgin all the way for broadband !!!

mark swales24 January 2011

my broadband speed with bt is shocking,download 0.47 and upload 0.21. I am in the Tees Valley

mark swales24 January 2011

my download is 0.47 and my upload is 0.21,I am in the tees valley,that is rubbish

Carl Dawson30 January 2011

Hi Jon, I am with Virgin Media Broadband and I am supposed to get up to 50mb broadband, this may be true of getting this speed at 3am in the morning but during the day it can be anything from 3mb to 45mb and sometimes after 5pm it can drop to 2mb. I have been in contact with Virgin Media many times and been constantly told that ' it is a known area fault', although I was told by a Virgin Media engineer that the speed problem was due to 'Virgin Media' not wanting to pay out for essential boosters for certain areas in Leeds. Also another reason given by said engineer was that living in a high student area in Leeds, that he had seen student share housing with anything of up to 3-4 routers attached together splitting out their broadband connection and thus using up bandwidth for the area. How true most of this is is unclear, but i have notice that 'Virgin Media' are now rolling out 100mb broadband, unfortunatley if they carn't even supply a constant near 50mb then this will not be valued as a future upgrade with Virgin. Sort it out Virgin Media!

Carl Dawson30 January 2011

Hi Jon, I am with Virgin Media Broadband and I am supposed to get up to 50mb broadband, this may be true of getting this speed at 3am in the morning but during the day it can be anything from 3mb to 45mb and sometimes after 5pm it can drop to 2mb. I have been in contact with Virgin Media many times and been constantly told that ' it is a known area fault', although I was told by a Virgin Media engineer that the speed problem was due to 'Virgin Media' not wanting to pay out for essential boosters for certain areas in Leeds. Also another reason given by said engineer was that living in a high student area in Leeds, that he had seen student share housing with anything of up to 3-4 routers attached together splitting out their broadband connection and thus using up bandwidth for the area. How true most of this is is unclear, but i have notice that 'Virgin Media' are now rolling out 100mb broadband, unfortunatley if they carn't even supply a constant near 50mb then this will not be valued as a future upgrade with Virgin. Sort it out Virgin Media!

Bob01 February 2011

Some of these people are going to make me feel sorry for them in a minute! We are paying for 8MBPS, it turns out we're getting 80KBPS (and thats on a good day). Currently im cruising around 8, yes 8KBPS, i just gave up on Youtube lol.

Mitchell08 February 2011

0.1mb download ... 0.07mb upload ... Clearly the fastest speed for up to 8mb.

Gregor Brown09 February 2011

Hi Jon, I am a third year Bsc Multimedia Technology & Web Development student at UWS Paisley. I need a reasonable speed for using the uni media servers, but my speed at the moment is a right miserable 1.8Mbps at its best and even less when its peak time , the upload is even worse it only hits 0.23Mbps at best which I get from Orange on a BT line. I cant get cable as its not available in my area and BT have no intention of offering Infinity Broadband in my area which I think is shocking as I live in the center of Glasgow. This is the best I can get as I've tested it at several different times during the day and night with different connection speed testers so thanks for the campaign and keep it up.

Matt13 February 2011

Bizarre - I'm getting: Gadget Show Broadband Tester: 0.12 Mbps Down 0.36 Mbps Up SpeedTest.Net 5.45 Mbps Down 0.36 Mbps Up The truth is that since changing from Eclipse (who unfairly changed their unlimited package to a 30Gb limit without my knowledge - after 8 years of being with them) to Virgin Media XL (National) I have had nothing but pitiful YouTube, AppleTV, iTunes download speeds. What's going on?

Tom Eaton16 February 2011

i just did broadband speed test results where; download 0.48mbps upload 0.11mbps i think this is outrageous i should be getting up to 2.00 mb and i get less than a quarter . and as its only 13:44 my isp cannot blame "peak hour" usage virgin media my isp has said the reason for my slow speed is i can only download 200mb my speed is capped as i dont download stuff from the internet but do play an online game, they first said i was capped from 4pm to 9pm when i pointed out the time was only 13;50 they came up with the i can only download 200mb excuse, i have decided to change my isp now.

fredy18 February 2011

talk talk 24mb Internet, did speed test, 1.64 download and 0.64 upload wtf ='(

Cj22 February 2011

I have been doing some speed tests for the last week usually getaround 4-6mbs download from my connection which is upto 8mb with Sky but as soon as 5pm comes i get a rubbish 0.09mbs and all sky says about it is that in Peak hours BT give priorty to BT customers now Sky ones!!!

shobana24 February 2011

Hi Everybody! But Always i done my broadband speed test from http://www.whoisxy.com/ping.aspx Because of the easiest way of approaching and the sufficient details.

Rob26 February 2011

just done your speed test, excellent results Virgins 30meg, I am getting about 26meg

Robbie201126 February 2011

sorry forgot to say my results were on a wireless connection which makes it even more impressive

buy anabolic03 March 2011

How come you dont have your site viewable in mobile format? Can not view anything in my netbook.

Nicky37608 March 2011

I'm only getting according to the test 0.81mbps download and 0.46 upload! I knew that I was getting slower than advertised, but didn't realise it was this slow in comparison! It's with Sky's free broadband through a wireless connection, measured at 22:20, so not even at the busiest of times. Not at all happy about that, but as I'm getting it for free...

dean evans10 March 2011

Wired connection was 0.8 upload and 3.2 download and Wireless connection was 0.2 upload and 1.2 download on N With talk talk £6-99 tested at 20:00 thursday 10th march But to be fair i use wireless on laptops and wired connection on x-box 360 and playstation 3 , so if i want a faster speed i should just plug a cable in (but i won't)

Nate Dogg14 March 2011

Your poll is biased. My broadband speed is as expected - but you only have an option for slower or faster, therefore the poll is biased as are the results!

Rob14 March 2011

You poll is missing a pretty vital answer... "Just right" I'm with virgin media, on their basic 10mb service, I never had any problems with my service and whenever i need to download something quickly it doesn't let me down.

Dave Tyrrell14 March 2011

Just done the test...I regularly test my speed weekly, I have been on BT's Infinity since August last year.....I am the only person in the Fiber cabinet on Infinity......and I was told I should expect to get around 38meg download......I have never reached that speed......and I have constantly been on to BT reporting this.....several Hubs and Gateway modems later.......still the same......but they take my money.....and I have raised several formal complaints with BT........they actually told me on one occasion.....that it was down to me being the only one connected in the Cabinet......what a load of twaddle.....

Drew14 March 2011

We have Virgin Broadband and they claim to have 10Mbps in the area as standard. Have taken the test and it got to within 30Kbps of that magic number. Personally I think Virgin are the people to be with.

Bill Beardon14 March 2011

well just taken the test and i knew my speed was getting slower but 1.7mbs download is not acceptable from sky upto 20mbs unlimited time to get a new provider who delivers what they advertise any recommendations?

Jean-Francois Dufour14 March 2011

test speed show 0.22 MB. faulty tester ??? alternative tests show 5 to 6 MPS Provided suggested up to 17...

steven nemeth14 March 2011

i have just taken the speed test and found out i am running at 1 third of the speed i expected. i wonder if virgin would settle for 1 third of my monthly paiments.

Alister Bailey14 March 2011

I believe ISPs should be forced to advertise the AVERAGE rate they supply to ALL their customers. That way they won't be able to get away with leaving loads of us on sub 1Mbit/s links with no prospect of an upgrade.BTW - I don't live in single house in the middle of a moor, I live in a medium sized village a couple of miles from Cambridge.

Big Kevin G14 March 2011

Ran the test several times it seams to move between 3.93Mbps to 7.21Mbps download speed I have been with ntl/virgin a long time and got a good deal on my broadband a few years ago and only pay 99p for my broadband so cant complain, yes 99p for 10Mbps so keeping my mouth shut....

Neil McGeoch14 March 2011

I am with BT Internet, upto 8 meg broadband and can achieve 0.46 upload and 0.23 download. I am on a rural antiquated telephone line with drop wires 4 miles from the exchange. The line is capped at half a Meg by BT to give me stability in the service, yet they are happy to charge the full wack. I am investigating wireless options - speednetscotland could be a significant improvement on broadband speed using wireless transitters. Any alternative mainstream ISP would have to use the same antiquated infrastructure so there is little point in changing . Thanks for championing a valuable campaign

J Sim14 March 2011

I live in a well populated area, but am fairly far from the exchange with no cable access. I'm stuck with about 1mb download on a sky unlimited package, but no one can give a faster connection due to the line. No one will even comment on any future upgrade and I've lived here for 10 years!

Pete Danson14 March 2011

These broadband checkers are a bit suspect to me, i've tried three different ones, yours/speedtest.net and Broadband speed checker, they range from 3.5mbps to 7.2 mbps so which one is the real speed?? Try the three of them and post your results

Katy14 March 2011

can't believe how slow my connection was! 0.37 upload not good enough for what we're charged.

Dave Gardner14 March 2011

Well after looking about for the speed checker link on you web page i am delighted to mention that virgin media are delivering what they say I have 30 meg dowon load and you speed checker tells me I am achieving 29.78 meg down load and 1.3 upload. May I suggest some of you other subscribers to this test change thier supplier ???

Peter15 March 2011

Speed test was not quite 3.0, it's supposed to be 8.0! On Ubuntu Linux it was around 10.0. I am using Windows XP for this test.

Shaun Stait15 March 2011

I just tested my broadband and am receiving 3.06 mbs and 0.34. I don't know if thats good or bad. Guess its bad considering I'm paying for Sky Broadband Unlimited. Have had all sorts of problems and would like to change but its all such a faff. Gadget Show rocks.

rory15 March 2011

Plusnet states speeds up to 20mb but only recorded a download of 5.98Mb and an upload of 0.6Mb.

Billy15 March 2011

I have done the speed test Upload speed 0.3mbps Download speed 0.16kbps This is with talk talk trust me dont go with them.

PAUL C15 March 2011

TOTAL OF 4.7 WHEN ITS SUPPOSED TO BE UP TO 20 FROM SKY,NOT A HAPPY BUNNY !

C Graham18 March 2011

The link to the broadband test is not connecting.

benn hepworth28 March 2011

I have the 50mb virgin media internet, i tested the speed and these were my results: Download speed...46.26mb and upload 1mb...!!!! This is through a wireless connection...however if anyone knows the fix for my problem please help....on my xbox, the connection is slow and takes forever to find a game online or even send a message to one of my friends....

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chris17 April 2011

hi tested the the speed 6 times in a row and got completely different speeds, from 0.5Mb download to 9Mb all in the space of a couple of minutes. what good are the speedtests

Sam11 July 2011

i have a download of 0.04 and upload of 0.05 SHOCKING!!!!???

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jay10 September 2011

i have done a speed test and as a virgin media customer the broadband speed are phenomenal you def get wot you pay for i have upto 30mb and 5mb uplaod i tested all day and it was consistant at 29.87mb average and 3.6mb uplaod average...... the only thing i dont like is but i suppose is fair is if you download a lot say over 5gb they throttle your speed by 75% for 5hrs as not to slow your neighbours down they say wether its true i dont know anyway VIRGIN rule

keilan23 September 2011

i got 17.85 download and 0.94 upload:)

Gustav24 September 2011

I tried this speed test and found it to be quite confusing, For example, it's telling me that my max download speed is 12Mbits, however when I download an actual file, in my example a 3.6Mbyte mp3 track, it works out at 22Mbits as the actual rate of download. I have repeated this test several times and get similar answers, what's going on? Why does this test slow such a difference when compared to reL file download?

James26 September 2011

1.87 And 0.36 RUBBISH!!!!!

Neil Connor21 October 2011

Download:0.23Mbps Upload:0.06Mbps i hate my internet (talktalk) it goes so slow it takes about 5 minutes to load a 2 minute video on youtube (sometimes) and the help centre is usless we have phoned about 7 times and still no better connection also online gaming in horrendous it lags so much you can hardly move!

George31 October 2011

I just got 8.46mbps download and 0.96mbps upload. Have been having some problems with my xbox live though :S

paul johnson03 November 2011

I've taken speed test,and have been getting average speeds of 0.56 download speeds and a little less upload,after many calls to talk talk,im still no further forward.had an engineer out who has replaced phone wiring .which has made no differance at all,i will ring them back tomorow and have another go dont hold out much hope though. dont find customer service centre of much use and there knowledge lacking i have a master socket with built in adsl filter and was being told by person on phone would still need a plug in filter.

Donald McCallum08 November 2011

0.12Mbps!!!! serving provider says nothing we can do. Even though told me 'buy our new router to it jump up those speeds' Its not like i live way out beyond. I live in a town with an estimated population of 9000 not a small place. I think some areas in the UK area getting shafted. To me in 2011 this is shocking.

DavieBhoy29 November 2011

2.5 download and 0.5 upload. POOR!! Why don't the ISPs operate in a way that you can pay for what you get based on your average for the month? For example if over the month my average was 24mbps download speed (which is my 'up to' on TalkTalk) then i pay 24 x 1mbps price (for arguments sake say 50p per 1mb) = 12 quid. This would mean i would pay 1.25 for the actual speed i receive just now. That is what i would call a fair trade. Is there any other product that is sold in this 'up to' way? Is there a grocer somewhere selling "up to" 5lbs of bananas for 1.50 only for the customer to end up with 1 solitary banana and being unable to fulfill a childs wish of everyone at their birthday party having a lovely banana split? I hope not. :)

jrossall01 April 2012

download 11.5 mbps 2.01 upload

dean blowing20 May 2012

ok did my test a week ago and it was 15 but after a week its now 11 or12 alot better then talktalk which i was getting just 6.very bad